German Speaking Customer Service for Banking industry
Mercier Consultancy MD is pleased to announce a vacancy for German Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are detail-oriented, have a strong financial acumen, and are committed to delivering excellent customer service. You will assist clients with their banking inquiries, ensuring they receive timely and accurate information while communicating effectively in German.
Key Responsibilities
- Manage customer inquiries related to banking products and services via phone, email, and chat in German.
- Provide information on account management, loan options, and financial services.
- Assist with transaction inquiries, card activations, and security concerns.
- Resolve customer issues and complaints efficiently while ensuring a high level of satisfaction.
- Document customer interactions accurately and maintain comprehensive records in the CRM system.
- Collaborate with banking teams to address customer needs and enhance service delivery.
- Stay updated on banking regulations and new products to provide informed assistance.
Requirements