Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Technical Online Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who are tech-savvy and enjoy providing exceptional customer service. You will be responsible for assisting Dutch-speaking clients with various technical issues related to our services, ensuring a smooth and satisfying user experience.

Key Responsibilities

• Provide top-notch technical support to Dutch-speaking customers.
• Diagnose and resolve technical issues efficiently while ensuring clear communication with clients.
• Guide customers through troubleshooting steps and provide optimal solutions to their inquiries.
• Maintain detailed documentation of customer interactions and issues in the CRM system.
• Collaborate with internal teams to address complex technical challenges and improve service delivery.
• Stay informed about products, service updates, and best practices in technical support.

Requirements

About AHOY:

AHOY is an innovative tech company focused on transforming the shipping and logistics industry through effective digital solutions. By leveraging technology, we aim to simplify complex cross-border shipping processes for businesses of all sizes. Our team thrives in a culture of inclusivity, creativity, and collaboration, ensuring the delivery of exceptional products that meet market demands.

Position Overview:

As a Product Manager at AHOY, you will be responsible for guiding the development and success of our shipping solutions. You will work closely with cross-functional teams, including engineering, design, and marketing, to define product strategies that align with customer needs and business goals. The ideal candidate will possess a solid understanding of the logistics industry, exceptional problem-solving skills, and a passion for driving product excellence.

Requirements

Key Responsibilities:

Mercier Consultancy MD is excited to offer an incredible opportunity for a Dutch-Speaking Support Consultant to join our team, focusing on a leading betting app! This role will be based in the beautiful setting of Greece, where you will engage directly with users to provide top-notch support and enhance their overall experience. If you have a passion for customer service and enjoy working in a dynamic environment, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries and issues via various communication channels, including email, chat, and phone.
• Provide detailed product information and troubleshooting assistance for the betting app to ensure a seamless user experience.
• Collaborate with internal teams to resolve complex issues and escalate as necessary.
• Document customer interactions and feedback to help improve service delivery and app functionality.
• Stay updated on product features, promotions, and industry trends to provide informed support.
• Help create and maintain support documentation and FAQs to enhance customer self-service options.

Requirements

About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Job Purpose

The UX/UI Designer will lead the design of seamless, modern, and intuitive digital experiences across banking, wealth management, and trading platforms. This role blends design excellence with financial domain expertise—crafting user journeys, high-fidelity interfaces, and scalable design systems that support complex trading and wealth products. The ideal candidate brings strong collaboration skills, hands-on design capabilities, and a deep understanding of AI-powered personalization and financial compliance.

Mercier Consultancy MD is excited to invite applications for the position of Polish Speaking Content Moderator to join our team in Sofia, Bulgaria! This role offers a fully paid relocation package, making it an excellent opportunity for individuals looking to start a new adventure in a vibrant and culturally rich city. As a Content Moderator, you will play a crucial role in ensuring that user-generated content adheres to our community standards, fostering a safe and enjoyable online environment for our Polish-speaking users.

Key Responsibilities

• Review and moderate user-generated content in Polish to ensure compliance with community guidelines.
• Classify and evaluate content according to established moderation policies.
• Identify and report instances of inappropriate content or policy violations to the appropriate teams.
• Provide insights on content patterns and user engagement to help refine moderation strategies.
• Work collaboratively with colleagues to enhance moderation processes and improve user experience.
• Stay up to date with company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.

Key Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients via phone, email, and chat.
• Troubleshoot technical problems and provide timely solutions to enhance client satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and updates to provide the most relevant information to clients.
• Offer proactive support and advice to enhance the user experience.

Requirements

Mercier Consultancy MD is on the lookout for a dedicated Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and fitness, and are eager to support Danish-speaking customers in utilizing their Fitbit products effectively. Your support will guide customers to achieve their health and wellness goals through our innovative technology.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, troubleshooting issues, and inquiries about product functions.
• Offer insightful advice on health tracking features and app integration to optimize user experience.
• Document every customer interaction and resolution in our CRM system meticulously.
• Collaborate with technical teams to address and resolve complex issues requiring escalation.
• Stay current on product updates, features, and health tracking trends to enhance customer assistance.

Requirements

Senior iOS Engineer (Mobile Lead, Web3 Focus)

Location: Remote - NY or CA preference - will consider US remote

Compensation: $250K - $375K

We are seeking a highly motivated and experienced Senior iOS Engineer to take the mobile lead role in shaping the user experience for an innovative, new asset layer and decentralized platform. This is a unique opportunity to drive the architecture, development, and evolution of our native iOS applications, focusing on delivering a simple, elegant, and trustworthy mobile experience for complex on-chain asset interactions.

You will act as both a hands-on technical contributor and a mentor, shaping the mobile engineering culture alongside product, design, and Web3 teams.

As the Senior iOS Engineer, you will be the mobile expert responsible for defining how users engage with our platform's next-generation asset layer. Your primary focus will be on delivering exceptional UI/UX for consumers, creators, and communities on iOS.

iOS Designer / Product Engineer (Elite Team, High Impact)

Location: Remote - NYC preferred but would consider strong designers remotely across the US.

Compensation: $200K - $250K

We are a highly profitable, high-growth platform that has enabled creators to generate over $50 million since launching in 2025. Our mission is to simplify the process of supporting anyone in the creator economy. We operate with an uncompromising commitment to talent density—maintaining a small, elite team where every member has outsized ownership and impact.

We are seeking an exceptional iOS Designer / Product Engineer to join us as one of the two dedicated experts jointly owning the entire native iOS application. If you have an extreme attention to detail, live to build beautiful products, and thrive in a fast-paced, high-autonomy environment, we want to hear from you.

You will be a key leader in product design and technical implementation, jointly responsible for the entire user experience, visual quality, and technical integrity of the core iOS application. You will balance design perfection with rapid shipping to deliver features that directly drive platform growth and creator success.

Key Responsibilities

Machine Learning Scientist (SocialFi/Decentralized Platform)

Location: New York City, London (Office)

Compensation: $250K - $300K

We are a high-growth software development company comprised of elite builders, moving fast to redefine what is possible in the social and decentralized technology space. We are proud contributors to one of the largest global social networks in the crypto space. We are committed to leveraging cutting-edge technology to build the future of decentralized applications.

We are seeking an experienced Machine Learning Scientist to be instrumental in applying AI and ML techniques to shape the future of our platforms and beyond.

As a Machine Learning Scientist, you will work alongside world-class engineers and product teams to drive the development of sophisticated algorithms. These models will power key platform features such as personalization, recommendations, search, and real-time decision-making, significantly enhancing the user experience.

Key Responsibilities