Mercier Consultancy MD is thrilled to offer exciting opportunities for Spanish Speaking Jobs in Greece with a fully paid relocation package! This is a unique chance to live and work in a beautiful country while applying your language skills in a professional setting. We are looking for passionate individuals who are eager to contribute to our customer support and service teams, providing exceptional assistance to our Spanish-speaking clients.

Key Responsibilities

• Engage with customers in Spanish to resolve inquiries, provide information, and assist with a variety of requests.
• Support clients through phone, email, and live chat channels, ensuring satisfaction and a positive experience.
• Document customer interactions accurately and effectively using our CRM system.
• Troubleshoot and provide solutions for customer issues, escalating complex cases when needed.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product offerings, service enhancements, and relevant policies to better assist customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism company.

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

 About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is pleased to announce an opening for a Norwegian Speaking Customer Experience Agent, providing the opportunity to work remotely from Greece! We are seeking passionate individuals who are dedicated to delivering excellent customer support to our Norwegian-speaking clientele. In this role, you will help create positive customer experiences and contribute to our mission of outstanding service.

Key Responsibilities

• Provide high-quality customer service in Norwegian through various channels, including phone, email, and chat.
• Effectively handle customer inquiries, ensuring prompt resolution of issues and concerns.
• Document customer interactions accurately and maintain detailed records in our CRM system.
• Collect customer feedback to identify opportunities for service enhancements and improvements.
• Collaborate with team members to share insights and best practices, enhancing the customer experience across all touchpoints.
• Stay updated on products, services, and industry trends to assist customers effectively and knowledgeably.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Advisor for a leading Video Game Brand, located in Greece! This position not only allows you to work in a vibrant and dynamic environment, but also includes relocation support for those currently living outside Greece. If you have a passion for video games and enjoy providing top-notch customer service, we want you on our team!

Key Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat regarding gaming products and services.
• Assist customers with inquiries about video games, consoles, troubleshooting, and account issues.
• Troubleshoot and resolve customer complaints efficiently to enhance user satisfaction.
• Document interactions and maintain comprehensive records in the CRM system.
• Collaborate with product teams to relay customer feedback and support service enhancements.
• Stay updated on the latest gaming trends, products, and industry news to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Experience Specialist, complete with paid relocation to the stunning landscape of Greece! In this dynamic role, you will be the bridge between our company and our Dutch-speaking clients, ensuring they receive top-notch support and engaging experiences. Your contributions will play a significant role in fostering client satisfaction and loyalty in a vibrant and culturally rich environment.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients, effectively managing inquiries and providing tailored assistance.
• Utilize various communication platforms (phone, email, chat) to engage with customers, resolving issues with efficiency and professionalism.
• Keep accurate records of client interactions in our CRM system to support follow-ups and service enhancements.
• Conduct regular check-ins to gauge client satisfaction and address potential challenges proactively.
• Collaborate with internal teams to continuously improve service offerings based on client feedback.
• Stay updated with product changes and market trends to provide clients with informed and accurate information.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This role focuses exclusively on providing email support to Polish-speaking players, making it ideal for individuals who love gaming and enjoy engaging with the community through written communication. You will be responsible for answering queries, resolving issues, and ensuring that players have a seamless experience with Riot Games' titles.

Key Responsibilities

• Deliver outstanding email support to Polish-speaking players regarding game inquiries and technical issues.
• Assist players with account management, game features, and resolve any related concerns effectively.
• Respond to player emails promptly, maintaining high standards of communication and service.
• Document player interactions and feedback carefully to contribute to service enhancements.
• Collaborate with team members to share player insights and improve the support process.
• Stay updated on game developments, features, and player support best practices to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Hungarian Speaking Player Support Specialist, focusing exclusively on email support, located in the picturesque country of Bulgaria. This position is perfect for individuals who are passionate about gaming and enjoy helping others through written communication. You will assist Hungarian-speaking players by addressing their questions and concerns, ensuring an outstanding experience with Riot Games' products.

Key Responsibilities

• Provide high-quality email support to Hungarian-speaking players regarding game inquiries and technical challenges.
• Assist players with account management and other game-related issues through clear and concise written communication.
• Ensure timely responses to player emails, maintaining a high standard of service.
• Document player interactions and feedback comprehensively to inform ongoing service enhancements.
• Work closely with other team members to relay important player insights and collaborate on support strategies.
• Stay informed about game updates, features, and best practices in player support to better serve the community.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Czech Speaking Gaming Support Specialist! In this role, you will provide dedicated support to Czech-speaking gamers while enjoying the vibrant culture and lifestyle of Sofia, Bulgaria, with paid relocation included. Your passion for gaming and customer service will enhance the experience for players seeking help with their favorite games.

Key Responsibilities

• Respond to customer inquiries in Czech, providing exceptional service via email.
• Assist players with gameplay questions, account issues, and any technical difficulties they may encounter.
• Identify common issues and provide effective solutions to improve user satisfaction.
• Keep thorough records of customer interactions and relay feedback for service enhancements.
• Engage with game development teams to share player insights and contribute to product improvements.
• Stay updated on gaming trends and product changes to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for those who are passionate about logistics and delivering exceptional customer service. In this role, you will assist customers in Polish with their inquiries related to logistics solutions, ensuring an outstanding experience throughout the supply chain process.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Polish.
• Provide accurate information regarding delivery schedules, service offerings, and pricing options.
• Assist customers with order processing, changes, cancellations, and inquiries related to inventory and shipment status.
• Resolve issues and complaints in a timely manner, maintaining a high level of customer satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with operations and logistics teams to ensure seamless service delivery to customers.
• Stay informed about industry trends and service enhancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media, entertainment, and providing exceptional customer service. As a part of our team, you will assist customers in navigating their inquiries, ensuring they have a seamless experience with our media offerings and entertainment services, all while communicating in French.

Key Responsibilities

• Provide customer support for inquiries related to media products, subscriptions, and live entertainment events via phone, email, and chat in French.
• Assist customers with account management, technical troubleshooting, and service enhancements.
• Deliver information about new releases, promotions, and upcoming events to customers.
• Resolve customer complaints efficiently and professionally, ensuring a positive experience.
• Maintain thorough documentation of customer interactions and feedback in the CRM system.
• Collaborate with marketing and content teams to ensure alignment and up-to-date information for customers.
• Stay informed about industry trends and digital media advancements to enhance customer engagement.

Requirements