Mission :

The Training Manager will be integrated to the O&M and Commissioning Teams.

He will be responsible for supervising the development of training books for different LNG Units of the new plant. This will be in line with COMPANY requirement.

He will be designing and developing a comprehensive training plan with programs, including curriculum, materials, and delivery methods for LNG Processing. This includes the development of a Guideline on preparation of training manual for CPY review and approval. The level of details in the training books shall be so detailed that COMPANY personnel can use them to provide additional courses after facilities have been handed over.

He will ensure proper follow up of training execution plan and assessment of trainees.

He will ensure vendor/licensor training requirement are met and in comply with project specification.

He will manage the training team composed of training coordinators*, writers, different instructors to ensure smooth delivery of the program within the allocated time. He will review and validate the training materials developed by his team before submitting to CPY. Accordingly, he will update the project training plan, define the training schedule according to the commissioning planning,

*The site training coordinators will coordinate the vendor/licensor trainers at site, follow-up with COMPANY the On-the-Job Trainings.

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is perfect for individuals who are passionate about the energy industry and committed to delivering excellent customer service. In this position, you will assist customers by addressing their inquiries and providing support in Polish.

Key Responsibilities

• Handle customer inquiries related to oil and gas services, including pricing, account management, and service updates via phone, email, and chat in Polish.
• Provide customers with information on service options, billing inquiries, and energy solutions.
• Assist with account setup, service issues, and product-related inquiries to ensure a seamless customer experience.
• Resolve customer complaints promptly and effectively, ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to provide timely updates and enhance customer service delivery.
• Stay informed about industry trends, energy policies, and company offerings to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This role is ideal for individuals who are passionate about energy solutions and committed to providing outstanding customer service. As part of our team, you will assist clients with inquiries and support their needs in a Nordic language.

Key Responsibilities

• Manage customer inquiries related to oil and gas services, products, and solutions via phone, email, and live chat in the appropriate Nordic language.
• Provide information on service options, pricing, and project timelines to customers.
• Assist clients with account management, service requests, and troubleshooting issues.
• Address customer complaints and resolve issues efficiently to enhance customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer support.
• Stay informed about industry trends and company offerings to provide relevant information to clients.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about customer service and want to contribute to a vital industry that powers communities. You will assist clients in navigating their inquiries related to oil and gas products and services, all while providing exceptional support in Lithuanian.

Key Responsibilities

• Handle customer inquiries related to oil and gas products via phone, email, and chat in Lithuanian.
• Provide information regarding service options, pricing, and industry regulations to clients.
• Assist customers with account management and troubleshoot issues as they arise.
• Document interactions accurately and maintain comprehensive customer records.
• Collaborate with technical support teams to resolve inquiries efficiently.
• Stay updated on industry developments and changes in policies to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Estonian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who possess a strong customer focus and a desire to support clients in navigating the complex landscape of energy services. As a representative, you will be instrumental in providing essential information and assistance to customers, ensuring their needs are met professionally and effectively.

Key Responsibilities

• Handle inquiries from customers regarding oil and gas products and services via phone, email, and chat in Estonian.
• Provide detailed information on service options, pricing structures, and industry regulations.
• Assist customers with troubleshooting service-related issues and facilitate timely resolutions.
• Document customer interactions accurately within our CRM system for future references.
• Work closely with the technical team to ensure customer concerns are addressed promptly.
• Stay informed about industry developments and company offerings to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. If you are passionate about energy services and dedicated to providing outstanding customer support, this role is an excellent fit. You will assist customers in navigating their inquiries and understanding complex oil and gas services while communicating effectively in Norwegian.

Key Responsibilities

• Manage customer inquiries related to energy services, pricing, and technical support via phone, email, and live chat in Norwegian.
• Provide timely and accurate information about products, services, and industry regulations.
• Assist customers with account management, service changes, and billing inquiries.
• Resolve customer complaints efficiently, ensuring high satisfaction levels.
• Document customer interactions in the CRM system, maintaining accurate records for future reference.
• Collaborate with technical and operational teams to enhance service delivery.
• Stay informed about industry developments and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. If you have a passion for customer service and a strong interest in energy solutions, this role is tailored for you. You will be instrumental in providing support to clients in the oil and gas sector, ensuring they receive timely and accurate assistance in their native language.

Key Responsibilities

• Respond to customer inquiries related to oil and gas products and services via phone, email, and live chat in Slovenian.
• Provide information about service options, pricing structures, and regulatory compliance.
• Assist customers with account management and troubleshoot service-related issues.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate closely with technical teams to resolve complex inquiries and enhance customer satisfaction.
• Stay updated on industry developments and changes to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Slovak Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This position is ideal for individuals who are passionate about energy solutions and dedicated to providing top-notch customer support. As a representative, you will assist clients with their inquiries and help them navigate the complexities of energy services while communicating in Slovak.

Key Responsibilities

• Respond to customer inquiries related to oil and gas services, pricing, and regulations via phone, email, and chat in Slovak.
• Assist customers with service activation, problem resolution, and account management.
• Provide accurate information regarding energy products and guidelines.
• Document all customer interactions and report issues to relevant teams for resolution.
• Collaborate with technical support and field teams to facilitate customer needs.
• Stay updated on industry trends and regulatory changes to provide informed responses.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who are passionate about energy solutions and committed to excellent customer service. As a representative, you will assist clients and customers in navigating their inquiries, providing vital support in Latvian.

Key Responsibilities

• Manage customer inquiries regarding oil and gas services, pricing, and industry regulations via phone, email, and live chat in Latvian.
• Provide accurate and timely information on products, services, and account management.
• Assist customers with troubleshooting issues related to their services and accounts.
• Document all customer interactions diligently in the CRM system.
• Work collaboratively with technical and administrative teams to resolve customer issues.
• Stay informed about industry developments to keep customers updated and informed.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Service Representatives in the Energy sector, specifically focused on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about energy solutions and committed to providing exceptional customer service. In this role, you will assist clients in navigating their inquiries and ensure they receive the support they need in Swedish.

Key Responsibilities

• Handle customer inquiries related to oil and gas products and services via phone, email, and chat in Swedish.
• Provide detailed information regarding service options, pricing, and industry regulations.
• Assist customers with account management, inquiry resolution, and troubleshooting service-related issues.
• Document all customer interactions accurately for future reference.
• Collaborate with technical and operational teams to address customer issues effectively.
• Stay updated on industry developments and company offerings to provide accurate information.

Requirements