We are seeking an experienced Team Leader – Quality & Training to lead the quality assurance and learning functions within our Customer Support organization. This role is responsible for driving service excellence by developing quality frameworks, leading training initiatives, coaching teams, and implementing continuous improvement programs that enhance customer experience across multiple support channels.

The ideal candidate is a strategic leader with a strong background in customer support operations, quality assurance, and learning & development, capable of managing cross-functional stakeholders while delivering measurable improvements in performance and customer satisfaction.

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Ready to start a new adventure in Lisbon?

Our client in Portugal is looking for Turkish-speaking Customer Support Specialists to join their international team and support businesses using one of the world's leading online advertising platforms.

If you've been dreaming of living abroad, Lisbon offers the perfect balance of career growth and quality of life. Picture yourself working in a vibrant international environment while enjoying sunny weather, stunning coastlines, charming neighbourhoods, and one of Europe's most exciting cities.

About the Role

You'll support Turkish-speaking business clients, helping them get the most out of their digital advertising campaigns. From answering product questions to troubleshooting technical issues and providing pre- and post-sales support, you'll play an important role in helping businesses succeed online.

You'll receive comprehensive training, so whether you're already familiar with digital advertising or looking to build new skills, you'll be fully prepared for the role.

Your Daily Tasks Will Include:

Dreaming of swapping the everyday for island life in Crete?

Our client in Greece is looking for Swedish-speaking Customer Support Specialists to join their international team and support customers for one of the world's most prestigious automotive brands.

This is your opportunity to build an international career while living on one of Greece's most beautiful islands. Picture yourself enjoying crystal-clear beaches, year-round sunshine, incredible local cuisine, and a relaxed Mediterranean lifestyle—all while working in a modern, multicultural environment.

About the Role

You'll be the first point of contact for Swedish-speaking customers, providing professional support for a range of automotive-related enquiries. From answering questions about products and services to coordinating roadside assistance, you'll help ensure every customer receives an exceptional experience.

No need to be a car expert from day one—you'll receive full training before you get started.

Your Daily Tasks Will Include:

Ready to trade routine for sunshine in Athens?

Our client in Greece is looking for Portuguese-speaking Customer Support Specialists to join their international team and support customers for some of the world's leading global brands.

If you're looking for more than just your next job, this is your chance to build an international career while enjoying life in one of Europe's most vibrant capitals. Think sunny weekends, Mediterranean cuisine, and a multicultural workplace where you'll meet people from all over the world.

About the Role

You'll be supporting Portuguese-speaking customers through phone, email, and chat, providing professional and friendly assistance while delivering an outstanding customer experience. Whether you're answering questions, resolving issues, or helping customers find the right solution, you'll make a real difference in every interaction.

No previous customer support experience? That's perfectly fine—you'll receive full training before you get started.

Your Daily Tasks Will Include:

Ready to trade routine for sunshine in Athens?

Our client in Greece is looking for Portuguese-speaking Customer Support Specialists to join their international team and support customers for some of the world's leading global brands.

If you're looking for more than just your next job, this is your chance to build an international career while enjoying life in one of Europe's most vibrant capitals. Think sunny weekends, Mediterranean cuisine, and a multicultural workplace where you'll meet people from all over the world.

About the Role

You'll be supporting Portuguese-speaking customers through phone, email, and chat, providing professional and friendly assistance while delivering an outstanding customer experience. Whether you're answering questions, resolving issues, or helping customers find the right solution, you'll make a real difference in every interaction.

No previous customer support experience? That's perfectly fine—you'll receive full training before you get started.

Your Daily Tasks Will Include:

Work remotely from Greece while supporting a globally recognised home appliance brand!

Our client in Greece is looking for Norwegian-speaking Customer Support Specialists to join their international team. This is a fully remote position, giving you the flexibility to work from home while enjoying life in Greece.

Whether you're relocating for a new adventure or simply looking for an international career with the comfort of remote work, this is a fantastic opportunity to combine professional growth with the Mediterranean lifestyle. You'll have full relocation support to settle in either Athens or Thessaloniki, before working remotely from your home in Greece.

About the Role

You'll be supporting Norwegian-speaking customers, helping them get the most out of their household appliances. From answering product questions and troubleshooting issues to arranging replacements and processing orders, you'll provide friendly, solution-focused support that makes every customer feel valued.

Full training is provided, so you'll have everything you need to succeed from day one.

Your Daily Tasks Will Include:

Ready to start a new adventure in Lisbon?

Our client in Portugal is looking for Hebrew-speaking Customer Support Specialists to join their international team and support businesses using one of the world's leading online advertising platforms.

If you've been dreaming of living abroad, Lisbon offers the perfect balance of career growth and quality of life. Picture yourself working in a vibrant international environment while enjoying sunny weather, stunning coastlines, charming neighbourhoods, and one of Europe's most exciting cities.

About the Role

You'll support Hebrew-speaking business clients, helping them get the most out of their digital advertising campaigns. From answering product questions to troubleshooting technical issues and providing pre- and post-sales support, you'll play an important role in helping businesses succeed online.

You'll receive comprehensive training, so whether you're already familiar with digital advertising or looking to build new skills, you'll be fully prepared for the role.

Your Daily Tasks Will Include:

Looking for a career that comes with sunshine?

Our client in Greece is looking for Dutch-speaking Customer Support Specialists to join their international team and support customers for one of the world's leading automotive groups.

Whether you're looking for your first international role or your next career move, this is a fantastic opportunity to gain valuable experience, work in a multicultural environment, and enjoy everything Greece has to offer—from vibrant cities and beautiful coastlines to a relaxed Mediterranean lifestyle.

About the Role

You'll be the first point of contact for Dutch-speaking customers, helping them with a wide range of automotive-related enquiries. Whether you're providing information about vehicles, assisting with connected services, or resolving customer concerns, you'll play an important role in delivering an outstanding customer experience.

No automotive experience? No problem. You'll receive full training before you get started.

Your Daily Tasks Will Include:

Looking for a fresh start abroad?

Imagine finishing work and heading straight to the beach, meeting friends from all over Europe, and building valuable international work experience, all while living in one of Spain's most vibrant cities.

At Next Job Abroad, we're recruiting Dutch-speaking Customer Support Agents on behalf of our international client in beautiful Málaga, Spain.

This is an exciting opportunity for anyone looking to gain international experience, strengthen their CV, take a gap year, or simply experience life abroad.

Why Málaga?

Málaga has become one of Europe's most popular destinations for young professionals, digital nomads and expats.

And it's easy to understand why.

- More than 300 days of sunshine per year

- Beautiful beaches right on your doorstep

- A large international community

- Vibrant social life, restaurants and rooftop bars

- Easy flight connections across Europe

- Growing international career opportunities

Life in Málaga offers the perfect balance between career development and enjoying life outside of work.

Your role

As a Dutch-speaking Customer Support Agent, you'll support customers and help create a positive customer experience.

Your responsibilities may include: