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Platform Manager - Zendesk

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zendesk to lead the ownership, optimization, and strategic evolution of our Zendesk environment. This role is responsible for ensuring operational excellence across Sales, Customer Support, and Operations by delivering scalable workflows, reliable system performance, and actionable reporting insights.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zendesk—overseeing configuration, governance, integrations, and continuous improvement initiatives. This individual partners cross-functionally to translate business needs into efficient, data-driven solutions that enhance agent productivity, strengthen customer experience standards, and support continued growth at DSI.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony system configuration customer experience customer support sales ul scalable manage plan managing integrations business requirement management sale management user role dashboards governance performance reporting continuous improvement logistics translate operational experience design analytical skill manager subject matter enterprise systems operational excellence data ingestion enterprise environment life insurance systems operations collaborate reliable workflows operations knowledge base system system performance knowledge base business intelligence operations sales middleware mobility broadband reporting integrity operational reporting API verbal communication skill systems management zendesk logic automations operational efficiency sale operation coordinate CRM proprietary software integrations
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Platform Manager - Cresta

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Cresta to lead the administration, optimization, and strategic evolution of our Cresta AI platform. This role is responsible for maximizing the platform’s impact across Sales and Support by enhancing agent performance, improving operational efficiency, and strengthening the overall customer experience.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Cresta—overseeing configuration, integrations, analytics, and platform governance. This individual partners cross-functionally with Sales, Operations, Quality, and Training teams to translate business needs into scalable AI-driven solutions, ensuring consistent adoption, measurable performance improvement, and long-term platform value.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony performance improvement leadership customer experience refine ul customer service sales scalable manage plan managing integrations business requirement performance improving sale management dashboards governance troubleshooting reporting tools continuous improvement cross functional collaboration logistics translate operational manager measurable performance subject matter best practice center operations operational excellence sale enablement long term life insurance systems operations support operations analytics workflows stakeholder management coaching effectiveness adoption operations sales mobility broadband verbal communication skill real time quality assurance manage escalations operational efficiency sale operation data mapping coordinate CRM proprietary software integrations
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Vice President of Signage

posted by: spj_bot

Vice President of Signage

Location: Owings Mills, Maryland

Experience level: Mid-senior | Full-time

Our firm has been retained to identify a strategic and results-oriented Vice President of Signage for our client, a premier leader in the marketing and advertising fabrication industry. This executive leadership role is responsible for the strategic and operational success of the entire Signage Division, overseeing everything from design and fabrication to production, installation, and complex project management.

The Vice President will drive profitability and operational excellence by leading a multidisciplinary team of directors and managers. Our client is looking for a leader who can foster a culture of accountability and innovation, ensuring that the division remains at the forefront of signage technology and customer satisfaction.

Key Responsibilities:

Job Skills

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Procurement Manager

posted by: spj_bot

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

As part of our growing operations, we are looking for a highly motivated Procurement Manager to join our team in Athens. This role is responsible for overseeing procurement operations, supplier management, and strategic sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. 

Role Overview:  

The Procurement Manager is responsible for overseeing procurement operations, supplier management, sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. This role requires an in-depth understanding of waste management and maritime industries. Proven knowledge of procurement best practices and supplier negotiation expertise is also required, together with the ability to drive supply chain efficiencies while adhering to environmental and industry standards. 

 

Job Skills

streamline business administration risk assessments regulatory requirement service level agreement environmental law relationship management supplier relationship management sustainability emerge technology negotiation key performance indicator service level finance sourcing supplier management best practices industry standards operations supply chain professional development friendly problem solving procurement software ERP supplier performance renewable energy environmental science negotiate decision making manage strategic procurement reduction decision make mitigation sustainable procurement operational procurement manager supply chain risk management manage procurement strategic sourcing cross functional teams negotiation contract budgets contract management regulatory compliance contract negotiation leadership reliability automation risk management sustainable waste management decontamination logistics operational excellence team management medical insurance environmental compliance advised performance based workflows operations management innovation supply chain management alternative fuel innovative contingency plan emergency response english emergency services supervising operating mechanical engineering cost control arabic compliance requirement budgeting market trend cross functional collaboration analytical remuneration supplier relationship procurement analytics system integration plans audits
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Retail Support Specialist

posted by: spj_bot

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

 

Key Responsibilities:

 Customer Support

Job Skills

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Clinical Operations Lead (USA)

posted by: spj_bot

About the Job

At Excelya, we are committed to fostering an environment defined by Audacity, Care, and Energy. As a Clinical Operations Lead (USA), you will play a vital role in enhancing our clinical research strategies and ensuring operational excellence across our studies in the vibrant U.S. market.

This position offers a unique opportunity to lead a dedicated team while collaborating with various stakeholders to uphold the highest standards of quality in clinical operations. You will be instrumental in driving innovation and contributing to cutting-edge research initiatives that shape the future of healthcare.

Main Responsibilities

Job Skills

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Principle Agilist

posted by: spj_bot

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Principle Agilist to help support a potential project to assist this objective.

Key Responsibilities

Enterprise SAFe® Leadership

Job Skills

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Informatics Program Manager

posted by: spj_bot

VHA supports and provides medical care for VA’s eligible beneficiaries through the VA health program, which includes VA Medical Centers (VAMCs) and contracted health care networks. The Office of Clinical Informatics within the Office of Health Informatics (OHI), Digital Health Office (DHO) advances the enterprise standard of care and patient experience using improved data, tools, and informatics processes organized around continuously delivering value to its customers. This is achieved through Lean-Agile delivery of clinical practice solutions that support best practice standards for clinical care. OHI is further responsible for ensuring the success of the modernized VA EHR, Oracle Health Millennium/Cerner through continuous exploration, integration, deployment and release on demand of Integrated Health Technology (IHT) solutions. These efforts aim to increase Veterans' access to care and support their active participation in their healthcare. Gritter Francona is looking for a Principal Program Manager, Informatics to help support a potential project to assist this objective.

Key Duties and Responsibilities

Job Skills

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Junior Back Office Administrator

posted by: spj_bot

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.

 

As part of our growing operations, we are seeking a Junior Back Office Administrator to join our team in Aspropyrgos. This role is stable and process-oriented, focused on supporting accurate handling, recording, and archiving documentation related to waste management operations. The position requires attention to detail, organizational skills, and a willingness to learn, and the ideal candidate is comfortable in an industrial environment.

Role Overview

This role is ideal for individuals seeking long-term stability, who are detail-oriented, methodical, and motivated to support compliance and administrative processes. While prior experience in waste management is considered an advantage, we welcome candidates without direct experience who demonstrate the willingness and ability to learn.

 

Key Responsibilities

Job Skills

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Senior AP Accountant - Remote - Robusta

posted by: spj_bot

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

Robusta Technology Group is seeking a strategic and automation-driven Senior Accounts Payable (AP) Accountant to join our Finance team. This role goes beyond traditional invoice processing. We are looking for a forward-thinking professional who can optimize AP processes, leverage automation, and drive efficiency across our multi-jurisdictional operations in Egypt, KSA, UAE, UK, and Germany.

The ideal candidate is highly analytical, process-oriented, and passionate about building scalable, automated systems that ensure financial accuracy, compliance, and operational excellence.

Job Skills

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