Mercier Consultancy MD is delighted to offer exciting opportunities for Arabic Speaking professionals to work in vibrant Sofia, Bulgaria. This role provides a unique chance to join a dynamic team where your language skills will be highly valued. With full relocation costs covered, you can start your new journey in Bulgaria with ease while contributing to outstanding service delivery for Arabic-speaking clients.

Key Responsibilities

• Provide expert support and assistance to Arabic-speaking clients via phone, email, and other communication channels.
• Handle inquiries, bookings, and customer service issues promptly and effectively.
• Collaborate with cross-functional teams to ensure customer satisfaction and smooth operational processes.
• Maintain accurate client records and documentation using company systems.
• Stay informed about product offerings and industry updates to better assist clients.
• Participate in training sessions and meetings to continuously develop skills and knowledge.

Requirements

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Job Purpose:

Support the development, implementation, and ongoing maintenance of the organization’s design system. Work closely with UX/UI designers and developers to ensure that components, patterns, and guidelines are consistently applied across digital products, helping to maintain design coherence and efficiency.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on the digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.

Position Overview

We are seeking an experienced E-Commerce Operations Manager to join our partner Mazaya Retail Group. The ideal candidate will have a proven track record in managing e-commerce operations, managing digital sales channels, and optimizing commercial strategies. This role requires a strong understanding of the e-commerce landscape, excellent analytical skills, and the ability to collaborate with cross-functional teams

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for an Arabic Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This position includes relocation assistance, making it an excellent chance for those looking to work in a dynamic environment while supporting Arabic-speaking clients.

Responsibilities

• Provide customer support to Arabic-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
• Deliver detailed product information and assist customers with order management and troubleshooting issues.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Accurately document customer interactions in the CRM system to maintain quality service standards.
• Collaborate with various teams to escalate complex issues and enhance the overall customer experience.
• Stay updated on company policies, promotions, and industry trends to provide knowledgeable assistance to customers.

Requirements

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

As part of our growing operations, we are looking for a highly motivated Procurement Manager to join our team in Athens. This role is responsible for overseeing procurement operations, supplier management, and strategic sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. 

Role Overview:  

The Procurement Manager is responsible for overseeing procurement operations, supplier management, sourcing initiatives to ensure cost-effective, sustainable, and regulatory-compliant procurement of goods and services. This role requires an in-depth understanding of waste management and maritime industries. Proven knowledge of procurement best practices and supplier negotiation expertise is also required, together with the ability to drive supply chain efficiencies while adhering to environmental and industry standards. 

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

We are seeking a highly experienced IT Director to lead and manage the IT department, ensuring the organization’s technology strategy aligns with business goals. The IT Director will oversee all IT operations, infrastructure, security, and projects while providing leadership to the IT team. This is an onsite role requiring a hands-on and strategic approach.

Key Responsibilities:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role: