Hotel Reservations Specialist (Dutch Language)
Mercier Consultancy MD is seeking a detail-oriented Hotel Reservations Specialist with proficiency in the Dutch language to join our dedicated team. In this role, you will have the opportunity to assist clients in booking their ideal accommodations while ensuring a positive and seamless reservation experience.
Primary Responsibilities
- Engage with Dutch-speaking clients to facilitate hotel reservations via phone, email, and chat.
- Provide comprehensive information on available hotels, pricing, amenities, and special offers to help clients make informed decisions.
- Process reservation requests promptly and accurately, confirming all details with the client.
- Address and resolve any customer inquiries or issues related to hotel bookings with professionalism and care.
- Maintain accurate records of client interactions and reservation details using the CRM system.
- Stay current on industry trends and hotel offerings to deliver the best options to clients.
Requirements