banking regulations

Danish Customer Advisor, banking sector - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for a Danish Customer Advisor in the banking sector, located in the vibrant city of Athens! This role is perfect for individuals passionate about financial services and eager to provide exceptional support to our Danish-speaking clients.


Key Responsibilities

  • Deliver high-quality customer service to Danish-speaking clients regarding banking products and services via phone, email, and chat.
  • Assist customers with inquiries about accounts, transactions, loans, and other banking services.
  • Resolve customer complaints and provide effective solutions to enhance the banking experience.
  • Maintain accurate records of customer interactions and feedback in our CRM system.
  • Collaborate with internal teams to relay customer feedback and implement service improvements.
  • Stay informed about the latest banking regulations, products, and trends to provide knowledgeable assistance.

Requirements

Job Skills

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German Customer Support | Banking Sector - Athens

posted by: spj_bot

Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.


Key Responsibilities

  • Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
  • Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
  • Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
  • Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
  • Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
  • Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.

Requirements

Job Skills

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German Speaking Customer Service Agent For Online Bank - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team of an innovative online bank, working remotely from Greece. This role is perfect for individuals who are committed to delivering outstanding customer support to German-speaking clients, ensuring they have a seamless banking experience.


Responsibilities

  • Provide assistance to German-speaking customers via phone, email, and chat, addressing inquiries related to banking products and services.
  • Guide customers through account management, transaction processes, and product features.
  • Resolve customer complaints and inquiries promptly while ensuring a high level of satisfaction.
  • Accurately document all customer interactions in the CRM system for reference and quality control.
  • Collaborate with other teams to escalate and resolve complex issues efficiently.
  • Stay up-to-date with banking regulations, products, and services to offer accurate information to customers.

Requirements

Job Skills

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Slovak Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.


Key Responsibilities

  • Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
  • Provide detailed information about account options, loan products, and investment services.
  • Assist customers with transactions, fund transfers, and resolving account issues efficiently.
  • Document all customer interactions accurately in the CRM system to ensure compliance and reference.
  • Work collaboratively with other departments to enhance service delivery and address customer needs.
  • Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements

Job Skills

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Czech Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.


Key Responsibilities

  • Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
  • Assist clients with account management, including deposits, withdrawals, and electronic banking services.
  • Provide detailed information on banking fees, interest rates, and loan products.
  • Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
  • Accurately document all customer interactions and maintain records in our CRM system.
  • Collaborate with internal banking departments to enhance customer service experiences.
  • Stay informed about banking regulations, products, and services to provide accurate information.

Requirements

Job Skills

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French Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.


Key Responsibilities

  • Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
  • Provide detailed information on account features, interest rates, and service fees.
  • Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
  • Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system following compliance guidelines.
  • Collaborate with internal teams to enhance service delivery and address customer needs effectively.
  • Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service Agent For The Leading Swiss Bank - Athens

posted by: spj_bot

Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.


Responsibilities

  • Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
  • Provide detailed information on account management, financial products, and assist with transaction-related queries.
  • Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and feedback in the CRM system.
  • Collaborate with various departments to ensure a seamless banking experience for customers.
  • Stay updated on banking regulations, new products, and offers to provide informed responses to clients.

Requirements

Job Skills

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Lithuanian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present an excellent opportunity for Lithuanian Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional service to clients. As a vital part of our team, you will assist customers with their banking inquiries while ensuring a positive and informative experience.


Key Responsibilities

  • Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Lithuanian.
  • Provide information on banking procedures, loan options, and investment services.
  • Assist customers in troubleshooting account issues and resolving complaints effectively.
  • Document customer interactions accurately within the banking system.
  • Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
  • Stay updated on banking regulations and product offerings to provide accurate assistance.

Requirements

Job Skills

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Estonian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.


Key Responsibilities

  • Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
  • Assist customers with account management, transactions, and general banking operations.
  • Provide information on loans, credit cards, and investment options.
  • Resolve customer complaints in a professional and timely manner.
  • Document interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with other departments to enhance customer service and address complex issues.
  • Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Job Skills

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Norwegian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for Norwegian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will assist clients in managing their banking needs, providing them with vital information and support in Norwegian.


Key Responsibilities

  • Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Norwegian.
  • Assist customers with account opening, loans, and various banking transactions.
  • Provide information on account status, transactions, and interest rates, ensuring transparency to clients.
  • Resolve customer complaints and issues promptly, maintaining high satisfaction levels.
  • Accurately document all interactions and account information in our CRM system.
  • Collaborate with banking departments to address customer needs and improve service delivery.
  • Stay informed about banking regulations and product offerings to provide accurate guidance to customers.

Requirements

Job Skills

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