About Us

With spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. 

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. 

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Talent Sourcer (Remote in South Africa)

About the Role

We are looking for driven, curious, and proactive Talent Sourcer to join our high-growth sourcing team.

As a Talent Sourcer, you are the engine of our recruitment process. You’ll be the person who tracks down "purple squirrels"—those hard-to-find developers and engineers who aren't looking for work but are perfect for our clients. You’ll be responsible for the initial outreach, sparking curiosity, and qualifying talent before handing them over to our Delivery Managers to finalize the hire.

This is a fast-paced, high-energy role where no two days are the same. If you enjoy the "thrill of the hunt" and want to see the direct impact of your work as your candidates land roles at world-class tech companies, we want to talk to you.

Talent Sourcer (Remote in Mexico)

About the Role

We are looking for driven, curious, and proactive Talent Sourcer to join our high-growth sourcing team.

As a Talent Sourcer, you are the engine of our recruitment process. You’ll be the person who tracks down "purple squirrels"—those hard-to-find developers and engineers who aren't looking for work but are perfect for our clients. You’ll be responsible for the initial outreach, sparking curiosity, and qualifying talent before handing them over to our Delivery Managers to finalize the hire.

This is a fast-paced, high-energy role where no two days are the same. If you enjoy the "thrill of the hunt" and want to see the direct impact of your work as your candidates land roles at world-class tech companies, we want to talk to you.

Mercier Consultancy MD is excited to offer a unique opportunity for Dutch Speaking Customer Service Representatives at a leading Payment Solutions Provider located in Athens. This position is ideal for individuals who are enthusiastic about fintech and possess a strong commitment to delivering exceptional customer service. As a key member of our team, you will assist customers in navigating payment solutions while communicating effectively in Dutch.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transaction issues, and account management via phone, email, and chat in Dutch.
• Provide comprehensive information on services, features, and troubleshooting for customers.
• Assist clients with account setup, transactions, and payment processing inquiries.
• Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical teams to address complex issues and enhance service delivery.
• Stay informed about industry trends and company offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an Energy Company. This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional customer support. As part of our dedicated team, you will assist customers with their inquiries related to energy services, all while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Dutch.
• Provide clear and accurate information about energy plans, pricing, and service options.
• Assist customers with troubleshooting issues related to their energy services.
• Resolve customer complaints promptly and effectively to ensure satisfaction.
• Document all customer interactions in the CRM system to maintain accurate records.
• Collaborate with internal teams to enhance customer service processes and outcomes.
• Stay updated on energy market trends and company offerings to provide informed advice to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Icelandic Speaking positions in the vibrant city of Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking dynamic individuals who are fluent in Icelandic and are ready to embark on a new adventure while contributing to our diverse team. This role is perfect for those looking to combine their language skills with their professional experience.

Key Responsibilities

• Engage with Icelandic-speaking clients through various communication channels, providing exceptional service and support.
• Assist customers with inquiries related to our services, delivering accurate information and solutions promptly.
• Collaborate with internal teams to ensure cohesive communication and problem resolution for clients.
• Document customer interactions and maintain detailed records in our CRM system.
• Contribute to team projects and initiatives aimed at enhancing customer satisfaction and engagement.
• Stay informed about our products and services to provide relevant and informed assistance to customers.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with the opportunity for relocation support! In this role, you will work closely with our clients, harnessing your expertise to provide tailored solutions that meet their needs. If you are passionate about technology and client relationships, we want you on our team!

Key Responsibilities

• Engage with clients to understand their specific requirements and business objectives.
• Design and deliver customized solutions that effectively address client challenges.
• Act as a trusted advisor, providing insights and recommendations based on best practices.
• Work collaboratively with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions for clients, empowering them to utilize our products efficiently.
• Stay updated on industry trends and emerging technologies to offer relevant guidance during consultations.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Czech Speaking Travel Consultant! This unique role offers you the chance to live and work in stunning Greece, with all relocation expenses paid. You'll be responsible for helping Czech-speaking clients craft their perfect vacations, leveraging your travel expertise and customer service skills.

Key Responsibilities

• Provide exceptional support to Czech-speaking clients during all stages of their travel planning.
• Offer detailed insights into travel options, including packages, destinations, and accommodations that cater to client desires.
• Create tailored travel itineraries that align with individual preferences and interests.
• Address and resolve customer queries and concerns promptly and effectively.
• Log customer interactions and preferences in our CRM system to ensure tailored follow-ups.
• Stay informed about the latest travel trends and destination highlights to provide clients with relevant advice.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!

Key Responsibilities

• Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
• Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
• Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
• Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
• Generate reports on customer interactions, feedback, and trends to help refine service strategies.
• Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Requirements