Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

The Veterans Health Administration (VHA) is powered by a workforce whose dedication to serving Veterans is unmatched and we owe it to these employees and to the Veterans they serve to build an organizational structure that removes barriers, reduces complexity, and supports timely, high-quality care. VHA is seizing this opportunity to conduct a bold, enterprise-wide transformation. The VHA Restructure for Impact and Sustainability Effort (RISE) will modernize VHA’s organizational structure and better serve over 9 million Veterans. This initiative aims to streamline operations, enhance accountability, and improve care delivery through a simplified, Veteran-centric model.

The transformation is being implemented through a sprint-based approach with phased evaluations and milestones, realigning VHA Central Office (VHACO), Operations Centers, and Veteran Integrated Service Networks (VISNs).

This potential work will be a hybrid work schedule with work being done at the VHA Central Office and remotely.

Gritter Francona is looking for an experienced Task Order Manager with past VHA experience to support this potential project.

Duties include but are not limited to:

• Planning, initiating, managing, executing and closing out programs in support of an integrated Health Care System

Requirements

The Veterans Health Administration (VHA) is executing a comprehensive enterprise-wide reorganization aligned with the Secretary’s memorandum and the “Veteran First” focused approach. This effort includes structural realignment, workforce and Full-Time Equivalent (FTE) assessment, governance redesign, performance management modernization, and implementation planning.

The VHA reorganization will turn strategic intent into operational reality by establishing a unified, future‑ready structure that improves coordination, accountability, and performance across the organization. Through three structured sprints, the implementation will align people, processes, and systems, operationalize the new organizational design, and ensure seamless integration of key functions. Using a phased framework—Plan, Pre‑Assess, Assess, Implement, and Evaluate—workstreams will follow a consistent, coordinated approach that drives measurable progress toward Initial and Full Operating Capability.

This potential work will be a hybrid work schedule with work being done at the VHA Central Office and remotely.

Gritter Francona is looking for a Finance SME to support this potential project.

Duties include but are not limited to:

The Veterans Health Administration (VHA) is executing a comprehensive enterprise-wide reorganization aligned with the Secretary’s memorandum and the “Veteran First” focused approach. This effort includes structural realignment, workforce and Full-Time Equivalent (FTE) assessment, governance redesign, performance management modernization, and implementation planning.

The VHA reorganization will turn strategic intent into operational reality by establishing a unified, future‑ready structure that improves coordination, accountability, and performance across the organization. Through three structured sprints, the implementation will align people, processes, and systems, operationalize the new organizational design, and ensure seamless integration of key functions. Using a phased framework—Plan, Pre‑Assess, Assess, Implement, and Evaluate—workstreams will follow a consistent, coordinated approach that drives measurable progress toward Initial and Full Operating Capability.

This potential work will be a hybrid work schedule with work being done at the VHA Central Office and remotely.

Gritter Francona is looking for a Finance Project Manager to support this potential project.

Duties include but are not limited to:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support