We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities:

1-     Presale function:

·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).

·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.

·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.

·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2-     Solution Architect function:

·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

Founding Engineer - AI Learning Platform

Location: New York City, NY (Hybrid)

Employment Type: Full-time

Compensation: $180K - $250K

We are building the future of learning for the deskless and blue-collar workforce, fundamentally reshaping a $400 billion market by leveraging AI. Our platform transforms traditional training documents into fully gamified, interactive experiences powered by AI tutors.

We are seeking a Senior Staff Engineer with an absolute ownership mentality to join us as a technical leader in our NYC office. You will work directly with founders and other senior engineers who ship at incredible velocity.

Key Responsibilities:

Mercier Consultancy MD is offering an exciting opportunity for Dutch Speaking professionals to join our team in Sofia, Bulgaria! This role comes with a fully paid relocation package, making it the perfect chance for you to experience a vibrant new culture while advancing your career. As a member of our dynamic team, you will engage with clients, offering exceptional service tailored to their needs in the Dutch language.

Key Responsibilities

• Provide outstanding customer service to Dutch-speaking clients, addressing inquiries and resolving issues effectively.
• Manage customer interactions through various channels including phone, email, and live chat, ensuring a positive experience.
• Document customer feedback and interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with team members and other departments to enhance service delivery and support customer success.
• Stay informed about product offerings, promotions, and updates to provide comprehensive support.
• Participate in training and development activities to continuously improve service skills and knowledge.

Requirements

We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!

Responsibilities:

• Actively sell GoMining products and services to VIP clients using a personal approach.
• Build trust with clients, understand their needs, and offer the right solutions.
• Provide premium support and help clients quickly via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
• Work with marketing and product teams to improve the client experience.
• Analyze client behavior and suggest ways to increase their activity and LTV.
• Make sure all client requests are completed and satisfaction stays high.
• Find opportunities for upsell and cross-sell with existing clients.

Requirements

Engineering Manager

Full-time | On-site

Location: New York City or San Francisco

We are a rapidly growing AI platform leveraging real-time data ingestion, comprehension, and summarization across text, audio, and video to provide actionable insights for communications. We are seeking a dynamic Engineering Manager to build, lead, and scale our core engineering team as we accelerate growth and serve enterprise-grade customers.

The Engineering Manager will be responsible for both technical strategy and people leadership, ensuring the team operates with urgency, rigor, and a focus on long-term scalability. This role requires a balance of hands-on technical work, mentorship, and cross-functional product collaboration.

What You Will Do:

Overview: 
As a D365 Customer Engagement (CE) Presales Solutions Architect, you will play a pivotal role in shaping our go-to-market strategy and driving customer success through innovative solutions. This position combines technical expertise, strategic thinking, and strong communication skills to deliver compelling demonstrations and presales engagements that inspire customers to embrace Microsoft technologies. 

Key Responsibilities 

Frontend Deployed Engineer - API Tools & Developer Experience

Location: On site - Williamsburg, Brooklyn

Compensation: $170,000 – $230,000

We are a rapidly scaling software company, backed by top investors, enabling businesses to offer "Stripe-level" SDKs (client libraries) and documentation for their REST APIs. Our platform tackles the core pain points of APIs—untyped, unstandardized, and out-of-sync—by leveraging technology inspired by internal tooling at major tech firms. We are looking for an ambitious Frontend Deployed Engineer to help us scale from $1M to $10M ARR.

This is a high-impact, hands-on role at the intersection of engineering and customer success, ideal for engineers with entrepreneurial goals. You will work directly with CTOs, VPs of Engineering, and developers at fast-growing tech companies to solve their highest-priority problems, influence our product roadmap, and drive adoption.

What You’ll Do:

Engineering Manager (Player-Coach) - AI & Real-Time Data Platform

Location: On site - San Francisco or New York

We are an ambitious, high-growth AI and Media startup, redefining how organizations comprehend, summarize, and act on insights from real-time traditional and social media data (text, audio, and video). We are seeking a hands-on Engineering Manager to build, lead, and scale our engineering team, driving technical excellence and a high-velocity culture as we rapidly expand our enterprise-grade platform.

This is a critical player-coach role where you will blend technical leadership with hands-on contribution. You will set the technical direction for our stack, scale our infrastructure for enterprise customers, and build a high-performing team. Success requires a constant balance between shipping with urgency to meet customer demands and making sound architectural decisions to ensure long-term scalability and reliability.

What You Will Do:

Mercier Consultancy MD is seeking a motivated Dutch Customer Success Specialist to join our team in a fully remote capacity across Greece! This is an exceptional opportunity to work with a dynamic team while providing outstanding support to our Dutch-speaking clients from the comfort of your own home. As a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive the best possible guidance and support in utilizing our services.

Key Responsibilities

• Serve as the primary contact for Dutch-speaking clients, cultivating strong relationships to enhance their overall experience.
• Assist clients in understanding and effectively using our products and services to achieve their goals.
• Proactively track client satisfaction levels and offer personalized resources for their success.
• Maintain comprehensive records of client interactions and feedback in our CRM system.
• Work closely with different teams to resolve client issues and implement effective solutions.
• Keep abreast of industry trends to provide meaningful insights to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Success Specialist to join our team while working in beautiful Greece! This role includes fully paid relocation, allowing you to experience the rich culture and vibrant atmosphere of Greece while advancing your career in customer success. As a Dutch Customer Success Specialist, you will be responsible for ensuring that our Dutch-speaking clients receive exceptional support and guidance throughout their journey with us.

Key Responsibilities

• Act as the main point of contact for Dutch-speaking clients, fostering relationships to enhance their experience.
• Guide clients in utilizing our products and services to achieve their business objectives effectively.
• Monitor client satisfaction and proactively offer resources to ensure successful outcomes.
• Document client interactions and feedback accurately in our CRM system for continuous improvement.
• Collaborate with cross-functional teams to address client issues and drive solutions.
• Stay up-to-date with industry trends to provide insightful advice to clients.

Requirements