center operations

Vendor Performance Manager (Contact Center Operations)

posted by: spj_bot

DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Vendor Performance Manager (Contact Center Operations) for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Vendor Performance Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

  • This is an in-office position that will report to our Richardson, Texas
  • International travel, 1-2 weeks per quarter
  • Full-time, Monday – Friday 9am – 5pm
  • On call one weekend per month

About DSI

Job Skills

professional leadership customer experience microsoft office validation performance manager customer service process improvement compliance training service level agreement regulatory requirement sales ul plan related operations patience manage vendor retail sale sale management collaboratively dashboards installing internal sales manager contact supervise logistics translate manager key performance indicator problem solve vendor management center operations service level finance life insurance reliable communication skills operations managing systems friendly call center mobility broadband outsourcing quality assurance service quality operational efficiency tracking write communication positive attitude e budget plans audits support colleague manager operations proprietary software execute track
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Contact Center Administrator

posted by: spj_bot

DSI, a Dallas-based sales enablement company has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).

As the Contact Center Administrator, you will own the day-to-day operational administration of our call center platform and user management of related user applications for our sales call center team. You will be responsible for system configuration and user management based on best practices and business requirements, provide specialized expertise around products and implementation, and analyze performance metrics.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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Senior Infrastructure Engineer (Remote - California)

posted by: spj_bot

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Infrastructure Engineer in California, USA.

This is a hands-on engineering role focused on building, automating, and scaling bare-metal infrastructure to support cutting-edge AI workloads. You’ll be part of a team building a custom cloud from the ground up, taking ownership of provisioning and deployment pipelines for Kubernetes clusters across multiple data centers. If you're passionate about infrastructure, love working close to the hardware, and enjoy designing repeatable systems for modern AI compute, this is a rare opportunity to make a lasting impact in a fast-evolving tech landscape.

Accountabilities:

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Sr. Systems Engineer - Remote USA

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Sr. Systems Engineer in the United States.

This role is focused on the design, implementation, and optimization of the company's data center and cloud infrastructure. You will be responsible for ensuring the availability, performance, and security of key infrastructure components, and work with cross-functional teams to meet evolving business needs. This position offers the opportunity to work in both cloud and on-premises environments, leveraging industry best practices and emerging technologies to drive efficiency and support business operations.

Accountabilities:

Job Skills

center operations translate system administration adoption tools e corrective actions including servers devops scripting disability network devices cloud infrastructure docker target best practices powershell employee assistance program mentorship bash terraform emerge technology automate infrastructure data center infrastructure managing technical solutions mental health scalability automation aws backup disaster recovery high availability accounts netbackup business operation cloud platforms cross functional teams e collaborate palo alto root causes cisco meraki system performance business continuity incident response storage system firewalls infrastructure as code data protection containerization plan information technology ansible computer science network infrastructure cloudformation continuously monitor
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