About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services—and ProBase is our first major bet in that direction.

About ProBase

ProBase is a free software platform for home service professionals, starting with pool maintenance operators. Our thesis is simple: give pros the tools to run their business for free, help them get more customers, and some will choose to get jobs through our marketplace. We're not a SaaS company charging $50/month—we're building a new on-ramp to the LawnStarter ecosystem.

The Role

This is not a typical product management role. We're looking for someone to take ProBase and run with it—like a founder, but with the backing of LawnStarter's resources, brand, and marketplace.

You'll be an individual contributor with GM-level accountability. Small team, big ownership. You won't be managing a large org; you'll be shipping product, talking to customers, and making the calls that determine whether ProBase succeeds.

What makes this role different:

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Tier IV Agent 

The Tier IV Support role serves as the highest level of frontline escalation within LawnStarter’s Customer Service Operations department. This role is responsible for managing the company’s most complex, sensitive, and high impact workflows, including property damage claims, professional conduct investigations, fraud and bank disputes, LawnStarter Treatment services, and in depth bug and product issue reviews.

Tier IV agents act as the final resolution point before executive or cross functional escalation, requiring strong judgment, advanced problem solving skills, and a deep understanding of LawnStarter policies, systems, and customer experience standards. The work performed by this team directly protects the company from financial risk, reputational harm, and customer churn while ensuring fair and consistent outcomes for both customers and service professionals.

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Role Summary:

The Assistant Manager - Retention plays a critical role in maximizing customer lifetime value by leading retention strategies and initiatives that reduce churn and drive save rate. This role combines people leadership with analytical rigor, supporting and developing a retention team while leveraging customer data and cross-functional partnerships to identify at-risk customers and implement proactive intervention strategies. The ideal candidate will balance operational excellence with strategic thinking, owning key retention metrics while continuously optimizing processes and workflows that strengthen customer relationships and improve the overall LawnStarter experience.

Responsibilities:

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

We are seeking an experienced Recruitment Specialist to join our team. As a Recruitment Specialist, you will be responsible for interviewing and selecting top talent, while also contributing to various HR processes to ensure a positive and productive work environment. This is a full-time contractual seasonal position from December (as soon as possible) to April.

Requirements