Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service while helping customers navigate their insurance needs. As a representative, you will assist clients in Polish, ensuring they receive the support and information they require regarding their insurance policies.

Key Responsibilities

• Manage customer inquiries related to insurance products, claims, and coverage options via phone, email, and chat in Polish.
• Provide detailed information on policy details, premiums, and benefits to assist customers in making informed decisions.
• Assist clients with the claims process, including filing and follow-up inquiries.
• Resolve issues and complaints in a timely and customer-focused manner, ensuring client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure the effective handling of customer requests and inquiries.
• Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is excited to announce a position for French Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers navigate their insurance needs and have a strong background in customer service. As a key member of our team, you will assist clients in understanding their insurance policies, processing claims, and resolving any inquiries in a professional and friendly manner.

Key Responsibilities

• Respond to customer inquiries regarding insurance products, policy details, and claims processes via phone, email, and chat in French.
• Provide clear explanations and guidance to help clients make informed decisions about their insurance needs.
• Assist customers in filing claims and troubleshooting issues related to their policies.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with insurance adjusters and underwriters to facilitate timely resolution of claims.
• Stay updated on insurance regulations and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is proud to offer an opportunity for French Speaking Customer Service Representatives in the Government & Public Sector industry. This position is suited for those who are passionate about public service and are committed to providing outstanding support to citizens and clients. As a customer service representative, you will assist individuals with their inquiries in French, ensuring they receive the assistance they need in a respectful and efficient manner.

Key Responsibilities

• Address customer inquiries related to government services, programs, and regulations via phone, email, and live chat in French.
• Provide accurate information and guidance on processes, applications, and eligibility for public services.
• Assist citizens with filing requests and navigating governmental services effectively.
• Resolve complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document all interactions and maintain records in the CRM system in accordance with regulations.
• Collaborate with various government departments to enhance service delivery and resolve client issues.
• Stay updated on relevant laws, policies, and procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Spanish Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who have a passion for helping others and a desire to make a difference in the lives of clients seeking assistance with their insurance needs. In this position, you will provide excellent service in Spanish, ensuring customers receive the guidance they need regarding their insurance policies and claims.

Key Responsibilities

• Manage customer inquiries regarding various insurance products, policy details, and claims processes through phone, email, and chat in Spanish.
• Provide clear and precise information to clients regarding coverage options, premiums, and policy modifications.
• Assist customers with filing claims and troubleshooting any issues encountered with their policies.
• Document all interactions accurately in our customer relationship management (CRM) system.
• Work closely with claims and underwriting teams to ensure timely resolutions for customers.
• Stay informed about updates and changes in insurance regulations and products to provide accurate information.

Requirements

Mercier Consultancy MD is pleased to announce a new opening for German Speaking Customer Service Representatives in the insurance industry. This role is tailored for individuals who are customer-oriented and passionate about providing outstanding service. As a key team member, you will assist clients with inquiries regarding their insurance policies, coverage options, and claims processing, ensuring a smooth and positive experience.

Key Responsibilities

• Address customer inquiries regarding insurance products and services via phone, email, and chat in German.
• Provide detailed information about policy features, benefits, and coverage options.
• Assist clients in filing claims and resolving any issues that may arise during the claims process.
• Document customer interactions accurately and efficiently in the CRM system.
• Collaborate with claims adjusters and underwriting teams to ensure timely resolution of customer issues.
• Stay up-to-date with insurance regulations and company offerings to provide accurate information.

Requirements

Alumil, a leading company in the design and production of architectural aluminium systems, is seeking an Accounts and Tax Executive to join our finance team.

Responsibilities:

The Accounts and Tax Executive will be responsible for overseeing the company's financial records, ensuring compliance with tax regulations, and preparing tax returns. This role will also involve handling general accounting activities, managing accounts payable and receivable, and assisting in financial reporting.

• Prepare tax returns, ensuring timely filing and compliance with tax regulations.
• Manage the company's accounting records, including general ledger maintenance.
• Monitor accounts payable and receivable to ensure accurate and timely processing.
• Assist in the preparation of monthly financial statements and reports.
• Support the finance team in audits and tax reviews.
• Provide insights on tax planning and compliance strategies.

Requirements

We are currently recruiting on behalf of our client, a fast-growing, tech-driven travel & logistics startup, a dynamic Operations & Product Manager.

This is a strategic and operational leadership role responsible for building and implementing the full process blueprint of the Company's luggage and cargo services. You will act as the operational lead and product owner, bridging ground operations, IT development, and customer success.

Main Responsibilities:

Operations & Implementation

• Design, document, and continuously optimize end-to-end operational processes for both luggage and cargo services.
• Collaborate closely with airport handling agents, GSSAs, and logistics partners to ensure accurate, real-time execution of service flows.
• Develop and enforce SOPs for onboarding airport partners, courier agents, and other third-party logistics providers.
• Coordinate operational readiness and response protocols in lost baggage and delayed cargo scenarios.

Product & Process Ownership

We are hiring on behalf of our client, an Office coordinator who will be part of the HR team and report to the Office Manager.

Key Responsibilities:

·       Collaborate closely with the Office Manager to support daily office operations.

·       Provide day-to-day administrative and operational support to the HR team, ensuring smooth and efficient office operations.

·       Handle administrative tasks such as document management, filing, scheduling, and internal coordination.

·       Assist with travel arrangements, accommodation bookings and logistics.

·       Coordinate with vendors and service providers for office supplies and maintenance.

·       Help organize internal meetings, events, and staff communications.

·       Track and organize office-related invoices, ensuring timely submission to the Finance team for processing.

·       Maintain and reconcile petty cash records, ensuring accuracy and proper documentation.

·       Ensure the office environment is clean, well-organized, fully stocked and welcoming for staff and visitors.

·       Act as a point of contact for team members requiring administrative or logistical support.

·       Assist the HR department in implementing employee engagement and appreciation initiatives, including organizing events, coordinating gifts and vouchers, and supporting other related activities as needed.