Are you a natural communicator with a passion for delivering stellar customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same?

We are expanding our multilingual Customer Support team and looking for a driven, adaptable Danish-Speaking Customer Support Agent to join our operations in vibrant Malta.

In this role, you’ll act as the friendly voice and face of our brand, managing customer interactions across chat, email, and phone. While a background in the iGaming/sports betting industry is a wonderful bonus, it’s not a strict dealbreaker—what matters most to us is your adaptability, positive attitude, and eagerness to learn. We are ready to train and shape the right individual to align with our high standards and ways of working!

Your Responsibilities

Deliver Exceptional Support: Provide top-tier assistance to customers via live chat, phone, and email while maintaining required departmental and individual SLAs.

Be the Brand Ambassador: Act as a professional, empathetic representative of the company during every customer interaction.

Problem Solving & Resolution: Investigate and resolve product or service issues by carefully listening to complaints, identifying root causes, and providing effective solutions.

We are seeking a motivated and detail-oriented OnCall Site Reliability Engineer (SRE) to join our dynamic team. The successful candidate will be responsible for maintaining the health and performance of our systems, ensuring high availability, and quickly responding to incidents. This role requires an understanding of our technical stack and the ability to work effectively under pressure.

Requirements

- 6+ months of experience in DevOps or system administrator;

- Understanding of cloud infrastructure and container orchestration;

- Familiarity with monitoring and logging tools;

- Strong problem-solving skills and attention to detail;

- Ability to work effectively in a team environment;

- Excellent communication skills;

- Native Ukrainian speaker.

Responsibilities

- Monitor and maintain the health of our systems, ensuring high availability and performance;

- Respond to incidents and troubleshoot issues in a timely manner;

- Collaborate with development and operations teams to implement improvements and optimize system performance;

- Create and maintain documentation for incident response and system maintenance procedures;

- Participate in on-call rotations to provide 24/7 support.

Technical Stack

- AWS;

- Kubernetes;

- Terraform;

- ElasticSearch;

- Kafka;

- Grafana;

Hardware Development Associate

Location: Vancouver, BC
Employment Type: Full-time
Reports to: VP of Innovation & Operations

About Keycafe

Keycafe builds smart key-management systems used by organizations around the world. Our products combine custom hardware, electronics, cloud software, and mobile applications to help customers securely manage physical keys and assets.

We are looking for a capable, curious, and hands-on Hardware Development Associate to join our Vancouver team. This is an excellent opportunity for a recent graduate or early-career professional who wants broad exposure to physical product development. You will contribute across mechanical design, prototyping, testing, assembly, product documentation, and supplier coordination. As you develop product and operational knowledge, the role offers a path toward increased responsibility for manufacturing and supply-chain operations.

We are looking for a detail-oriented and motivated Junior Finance Manager to join our Finance team.

In this role, you will support the day-to-day financial operations of the company, including reporting, budgeting, payments control, and financial analysis. You will work closely with senior finance managers, accounting, and operations teams to ensure financial accuracy and transparency across the business.

Requirements

• 3+ years of experience in Finance, Accounting, Audit, or related fields;
• Degree in Finance, Economics, Accounting, or a related field;
• Strong Excel / Google Sheets skills (formulas, pivot tables, data analysis);
• Understanding of basic financial statements (P&L, Cash Flow, Balance Sheet);
• Strong analytical skills and attention to details;
• Native Ukrainian (spoken and written);
• English - B1 or higher;
• Ability to work with numbers accurately and meet deadlines;
• Good communication skills and willingness to learn;
• Knowledge of the specifics of accounting and payroll processes would be an advantage;
• Familiarity with artificial intelligence tools and their application in the financial sector will be an advantage.

Gritter Francona is looking for a Program Implementation SME that will provide senior-level implementation expertise to support the design, launch, management, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Program Implementation SME will support the implementation of new projects and programs identified by senior leadership and will provide expertise across the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. Projects may be VHA-wide or localized to one or multiple VHA program offices.

The SME will provide strategic and operational support for implementation management, performance improvement, strategic performance measurement, programmatic outcomes, resource planning, and evaluation. The position will help establish linkages between VA-wide strategic goals and program-level outcomes and will ensure that implementation activities are aligned with organizational priorities, performance targets, programming, budgeting, and evaluation requirements.

The Program Implementation SME will work closely with Government program leads, senior leadership, clinical and operational stakeholders, pilot sites, and contractor personnel to translate strategic objectives into executable implementation plans and measurable outcomes.

Gritter Francona is looking for a Jr. Trainer that will support the development, coordination, delivery, and evaluation of training and educational activities associated with the Elevated Risk Care Management (ERCM) Pilot. The position will help prepare clinical and operational staff to effectively adopt and implement new care coordination processes designed to improve suicide prevention-related care for Veterans at elevated risk.

The Jr. Trainer will support training activities throughout the pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. Working under the direction of senior training, implementation, and program personnel, the Jr. Trainer will assist with assessing training needs, developing customized learning materials, coordinating training logistics, delivering instructor-led and web-based training, evaluating training effectiveness, and maintaining training records.

The successful candidate will have strong communication and presentation skills, an understanding of healthcare delivery, and the ability to translate complex program and clinical requirements into clear, practical learning experiences for diverse audiences.

Gritter Francona is looking for a Health System Analyst SME that will provide senior-level healthcare systems analysis, business process analysis, clinical workflow, and operational expertise to support the design, implementation, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Health Systems Analyst SME will support the Veterans Health Administration (VHA) in analyzing current-state and future-state healthcare processes, identifying operational gaps, designing improved business processes, and supporting implementation of sustainable workflows. The SME will apply extensive knowledge of VHA clinical and business operations to ensure that the ERCM model is practical, effective, scalable, and appropriately integrated into existing healthcare processes.

The Health Systems Analyst SME will work closely with Government program leads, VHA clinical and operational stakeholders, pilot sites, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other clinical teams throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases.

Gritter Francona is looking for a Project Manager that will provide comprehensive project management and implementation support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination, effectiveness, and continuity of suicide prevention-related care for Veterans at elevated risk.

The Project Manager will serve as the single contractor point of contact for the Veterans Health Administration (VHA) for requests for subject matter expert (SME) support and matters related to contractor performance. The Project Manager will work closely with Government program leads, designated stakeholders, clinical teams, and contractor personnel to coordinate and execute approved activities throughout the pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases.

The position requires strong project management, stakeholder coordination, healthcare implementation, clinical workflow, documentation, and communication skills. The Project Manager will ensure that project activities remain organized, on schedule, appropriately documented, and aligned with Government objectives and requirements.

Gritter Francona is looking for a Program Manager to provide comprehensive program and project management support for the design, launch, management, evaluation, and preparation for scaling an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination, effectiveness, and continuity of suicide prevention-related care for Veterans at elevated risk.

The Program Manager will serve as a key contractor resource supporting Government program leads and designated stakeholders throughout the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. The position requires strong healthcare program management expertise, clinical workflow understanding, implementation experience, stakeholder coordination skills, and the ability to translate complex program requirements into actionable plans, deliverables, and operational tools.

Gritter Franconca is looking for a Change Implementation SME that will provide expert organizational change management and implementation support for the design, launch, management, evaluation, and scaling of anElevated Risk Care Management (ERCM) Pilot focused on improving the coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Change Implementation SME will support the Veterans Health Administration (VHA) in planning and executing organizational change associated with the ERCM model. The SME will assess organizational readiness, stakeholder impacts, workflow changes, implementation risks, and adoption barriers, and will develop practical strategies to support successful implementation across pilot sites and future national expansion.

The Change Implementation SME will work closely with Government program leads, clinical and operational stakeholders, pilot-site leadership, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other stakeholders throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases of the pilot.