Mercier Consultancy MD is pleased to offer a fantastic opportunity for Irish Speaking Professionals to work in Sofia, Bulgaria. This position comes with a fully paid relocation package, making your transition seamless while you embark on a rewarding career journey. We are searching for enthusiastic individuals dedicated to providing exceptional customer service and thriving in an international environment.

Key Responsibilities

• Assist customers in Irish by addressing inquiries and providing effective solutions.
• Resolve customer complaints professionally, ensuring a high level of customer satisfaction.
• Accurately document customer interactions in our CRM system to facilitate follow-ups.
• Collaborate with team members to support a positive and productive work atmosphere.
• Stay updated on company offerings to provide informed assistance to customers.
• Engage in regular training and development sessions to enhance your skills.

Requirements

Mercier Consultancy MD is thrilled to announce fantastic job openings for Icelandic Speaking professionals in Sofia, Bulgaria! This unique opportunity includes fully paid relocation, allowing you to experience the vibrant culture of Bulgaria while using your language skills in a dynamic work environment. As part of our team, you will be responsible for providing exceptional service and support to our Icelandic-speaking clients.

Key Responsibilities

• Provide outstanding customer support to Icelandic-speaking clients via phone, email, and chat.
• Assist clients with inquiries, bookings, and any issues they may encounter, ensuring a smooth experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to optimize customer satisfaction and resolve escalated issues.
• Stay informed about our services and the local area to provide clients with relevant information and recommendations.
• Participate in team meetings and contribute suggestions for improving customer service processes.

Requirements

Mercier Consultancy MD is thrilled to announce openings for Greek Speaking Jobs in the vibrant city of Sofia, Bulgaria! This opportunity features fully paid relocation, making it easier than ever to start your adventure in this dynamic location. As a part of our team, you will engage with clients and customers in the Greek language, providing them with exceptional service and support.

Key Responsibilities

• Communicate effectively with Greek-speaking clients via phone, email, and chat to address their inquiries and requirements.
• Provide timely information on our company’s services and assist clients in navigating their options.
• Handle support requests and consultations, resolving any issues clients may encounter during their experience.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with diverse teams to ensure a cohesive approach to customer service.
• Stay informed on industry trends and updates to provide accurate advice and recommendations to clients.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.

Responsibilities

• Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
• Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
• Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
• Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
• Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Estonian Speaking Jobs in the vibrant city of Sofia, Bulgaria! We offer fully paid relocation to help you start your new adventure in a beautiful country. Join our dedicated team, where you will utilize your Estonian language skills to make a difference in the lives of our clients while experiencing the rich culture and history Bulgaria has to offer.

Key Responsibilities

• Engage with Estonian-speaking clients through various communication channels, addressing their queries and providing exceptional service.
• Assist in processing orders, managing account details, and ensuring a smooth customer experience.
• Collaborate with internal teams to fulfill customer needs and resolve any issues that may arise.
• Log all client interactions and transactions accurately in our CRM system for tracking and follow-up purposes.
• Maintain up-to-date knowledge of our services and products to provide informed recommendations to clients.
• Participate in team meetings and contribute ideas to improve service delivery and customer satisfaction.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role is ideal for individuals looking to advance their careers while experiencing the vibrant culture and lifestyle of Bulgaria. You will be joining a dedicated team, where your language skills and expertise will be highly valued.

Key Responsibilities

• Provide excellent support and assistance to clients in Dutch, handling inquiries through various communication channels.
• Collaborate with team members to ensure high-quality service and resolve client issues swiftly and effectively.
• Maintain accurate records of client interactions and feedback for continuous improvement.
• Assist with various administrative tasks as needed to support overall team functionality.
• Stay informed about company products and services to provide accurate information to clients.
• Adapt to the evolving needs of the team and contribute to a positive workplace culture.

Requirements

We are looking for a Senior CRM Manager who will be responsible for developing CRM streams for Mining, GoMining Academy, and Miner Wars, as well as supporting the development of onboarding.

The key goal of the role is to grow CRM channel revenue within the assigned streams. This is an independent role for a specialist with strong analytical thinking, capable of making decisions and taking ownership of results

Responsibilities

• Develop and optimize CRM scenarios within the assigned streams.
• Design omnichannel flows (email, push, in-app).
• Develop, prioritize, and launch data-driven hypotheses.
• Run A/B tests with control groups and analyze their impact on key metrics.
• Segment users based on behavioral events and attributes.
• Define requirements for events and attributes in collaboration with the product team.
• Write communication copy; perform email HTML setup when needed.
• Delegate tasks and ensure quality of execution.
• Drive CRM channel revenue growth within the assigned scope.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: