About the Role

We are looking for a DevOps Engineer with a strong focus on on-premises infrastructure to join our team. You will be responsible for managing and maintaining the company’s IT infrastructure, ensuring high availability, security, and performance across systems and networks.

The ideal candidate has hands-on experience with infrastructure management, networking, and security, and is comfortable working in complex on-prem environments.

Gritter Francona is looking for an EHR Provisioning Analyst to help support the full lifecycle deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.

This individual will support planning, execution, and coordination of User Role Assignment and Provisioning for a large-scale, multi-site Electronic Health Record (EHR) system deployment, ensuring alignment with project goals and timelines. You will assist site leadership with the timely completion of provisioning activities, including data validation and processing. The Analyst will ensure end users have the required access in accordance with client processes and collaborate with User Role Assignment Coordinators (URACs) to ensure proper provisioning is completed in alignment with scheduled events and user role requirements.

Join Our Global IT Support Team!

Are you an IT professional who loves helping end users and is passionate about all things technology? Do you thrive in a fast-paced environment and consider yourself a sharp, proactive go-getter? If so, this is the perfect opportunity to join our IT Support Team in Manila.

We are currently looking for an IT Support Specialist to join our global team. In this role, you will help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will play a critical role in delivering excellent user experience for both DOF and onshore teams, ensuring seamless day-to-day IT operations.

As part of the IT Support Team, you will provide technical assistance to end users, contribute to ongoing improvements, and support regional and global projects on an ad hoc basis. This role also offers opportunities for onsite support across DOF locations.

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with work based in beautiful Greece. This role is perfect for individuals who are passionate about mobility solutions and customer service. You will assist customers in Polish, helping them navigate our platform, manage rides, and ensure a seamless experience.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, driver availability, and account management through phone, email, and live chat in Polish.
• Provide accurate information on service features, pricing, safety protocols, and promotions.
• Troubleshoot issues related to ride requests, payments, and user accounts.
• Manage customer complaints with empathy and professionalism, ensuring satisfaction.
• Document all interactions in the CRM system for tracking and quality assurance.
• Collaborate with internal teams to enhance customer service processes and improve user experience.
• Stay updated on industry trends, service updates, and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is on the lookout for a passionate Danish Customer Support Representative for our online store, offering a remote position based in Greece. If you thrive in a customer-focused environment and have a knack for solving problems, this role is perfect for you. You will be responsible for supporting our Danish-speaking customers and ensuring they receive an outstanding shopping experience.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking clients through different communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding order status, product information, and user accounts.
• Quickly and effectively resolve customer complaints and issues to optimize their shopping experience.
• Maintain comprehensive records of customer interactions and feedback for future reference.
• Collaborate with other teams to resolve complex customer issues when necessary.
• Stay informed about new products, promotions, and policy updates to provide accurate information to customers.

Requirements

On behalf of our client, we are currently recruiting for an SaaS Platforms Administrator, responsible for the configuration, administration, support and optimization of the Group’s SaaS platforms and internal IT systems. The role combines technical system administration with IT knowledge, ensuring that all business applications are secure, integrated and performing optimally. This position supports business continuity, user productivity, and digital transformation initiatives across the Group.

Key Responsibilities

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy connecting with users, this role is ideal for you. You will be responsible for assisting clients with their inquiries, troubleshooting issues, and enhancing their experience on our platform, all while communicating effectively in Polish.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to social media platforms, user accounts, and features via phone, email, and chat in Polish.
• Assist users with account setup, password recovery, and security inquiries.
• Offer support in navigating platform features, community guidelines, and troubleshooting common issues.
• Resolve user complaints and concerns efficiently and professionally to ensure satisfaction.
• Document all customer interactions accurately within the CRM system for follow-up and quality assurance.
• Collaborate with internal teams to enhance service delivery and address user feedback.
• Stay informed about platform updates, trends in social media, and best practices to provide relevant advice to users.

Requirements

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and dedicated to supporting learners and educators in their e-learning journeys. As a customer service representative, you will assist users in navigating our educational platforms and provide them with the information they need to succeed.

Key Responsibilities

• Respond to customer inquiries related to e-learning products and educational services through phone, email, and chat in Danish.
• Assist students, parents, and educators with user account issues, course selection, and technical support.
• Provide clear and helpful information regarding course offerings, registration processes, and educational resources.
• Resolve issues and complaints swiftly and effectively, ensuring a positive customer experience.
• Document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with the education team to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest trends and developments in the education and e-learning sectors.

Requirements

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

InfyStrat is seeking a knowledgeable and experienced Linux System Administrator to join our dynamic IT team. In this role, you will be responsible for managing and maintaining our Linux-based systems and ensuring their optimal performance and security. You will work closely with other IT professionals and stakeholders to provide support, troubleshoot issues, and implement best practices for system administration. The ideal candidate will have a strong background in Linux administration, a proactive approach to problem-solving, and excellent communication skills. InfyStrat values innovation and collaboration, and we are looking for someone who is eager to contribute to our mission of delivering high-quality solutions.

Responsibilities

• Install, configure, and maintain Linux servers and applications.
• Monitor system performance, troubleshoot issues, and perform necessary upgrades and patches.
• Implement security measures and ensure system compliance with organizational policies.
• Automate routine tasks using scripting languages and configuration management tools.
• Manage user accounts, permissions, and access control.
• Backup and restore data and develop disaster recovery plans.
• Collaborate with development and DevOps teams to support application deployment and optimization.
• Document system configurations, procedures, and best practices.

Requirements