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Customer Support Agent for the Mercedes Team - Dutch speaking

posted by: spj_bot

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

  • 24/7 breakdown support following strict safety guidelines
  • Recovery assistance for vehicles to dealerships
  • B2B & B2C customer support
  • Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

  • Support for Mercedes Me App and digital services
  • Account login, activation/deactivation of digital services
  • Service purchases, online appointment booking, vehicle monitoring
  • Inform customers about features included in service packages
  • Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

  • Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
  • Provide support to demanding luxury clients, often in sensitive situations

Requirements

Job Skills

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Customer Support Agent for the Mercedes Team - Dutch speaking

posted by: spj_bot

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

  • 24/7 breakdown support following strict safety guidelines
  • Recovery assistance for vehicles to dealerships
  • B2B & B2C customer support
  • Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

  • Support for Mercedes Me App and digital services
  • Account login, activation/deactivation of digital services
  • Service purchases, online appointment booking, vehicle monitoring
  • Inform customers about features included in service packages
  • Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

  • Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
  • Provide support to demanding luxury clients, often in sensitive situations

Requirements

Job Skills

View the job post & apply
Login/Signup

(fluent German) Customer Support Consultant, Broadband Diagnostics (Global)

posted by: spj_bot

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Job Skills

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IT Support Specialist

posted by: spj_bot

Image removed.

Join Our Global IT Support Team!

Are you an IT professional who loves helping end users and is passionate about all things technology? Do you thrive in a fast-paced environment and consider yourself a sharp, proactive go-getter? If so, this is the perfect opportunity to join our IT Support Team in Manila.

We are currently looking for an IT Support Specialist to join our global team. In this role, you will help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will play a critical role in delivering excellent user experience for both DOF and onshore teams, ensuring seamless day-to-day IT operations.

As part of the IT Support Team, you will provide technical assistance to end users, contribute to ongoing improvements, and support regional and global projects on an ad hoc basis. This role also offers opportunities for onsite support across DOF locations.

Job Skills

professional PCs user administration catalogue service requests operating system install communication professional responsive project managers comptia a+ timelines teamwork software management it service management collaborate best practices communication skills operations system performance it infrastructure general functions skills qualifications write communication LAN servicenow e manage prioritizing microsoft office decision make service improvement com personal integrity network troubleshooting acting technical assistance safe problem solve active directory support operations creative cloud computing virtual machine hyper v server administration incident management user experience service desk restore self motivated wlan self service problem management information technology microsoft office 365 focused solutions collaboration inquiries tracking prioritization english network infrastructure technical support ad hoc windows server desktop support management security protocols computer science troubleshooting support service continuous improvement employee assistance program positive adaptable antivirus software basic network knowledge base firewall collaborative change management infrastructure service management onboarding user account
View the job post & apply
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(fluent German) Customer Support Consultant, Broadband Diagnostics (remote)

posted by: spj_bot

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Job Skills

View the job post & apply
Login/Signup

(fluent German) Customer Support Consultant, Broadband Diagnostics (remote)

posted by: spj_bot

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Job Skills

View the job post & apply
Login/Signup
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