Mercier Consultancy MD is excited to announce an opening for a Swedish Customer Support Representative for our Online Store. We are looking for enthusiastic individuals who excel in providing exceptional customer service and are eager to help our Swedish-speaking customers navigate their online shopping experience. In this role, you will be pivotal in ensuring customer satisfaction and loyalty to our brand.

Key Responsibilities

• Deliver high-quality customer support to Swedish-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to product information, order status, and returns.
• Efficiently resolve customer complaints and provide solutions to enhance their shopping experience.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Collaborate with other departments to handle complex customer issues and feedback effectively.
• Keep updated on product knowledge, promotions, and company policies to provide accurate information.

Requirements

Mercier Consultancy MD is on the lookout for a passionate Danish Customer Support Representative for our online store, offering a remote position based in Greece. If you thrive in a customer-focused environment and have a knack for solving problems, this role is perfect for you. You will be responsible for supporting our Danish-speaking customers and ensuring they receive an outstanding shopping experience.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking clients through different communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding order status, product information, and user accounts.
• Quickly and effectively resolve customer complaints and issues to optimize their shopping experience.
• Maintain comprehensive records of customer interactions and feedback for future reference.
• Collaborate with other teams to resolve complex customer issues when necessary.
• Stay informed about new products, promotions, and policy updates to provide accurate information to customers.

Requirements

Sales & Marketing Manager - Decentralized Physical Infrastructure (DePIN)

Location: Remote - Fully remote - Any timezone

Compensation: $42K - $60K

We are a venture-backed startup and a leading online distributor and holistic service provider in the rapidly growing Decentralized Physical Infrastructure (DePIN) ecosystem. Our core business combines an online store with a comprehensive suite of services, supporting innovative DePIN and Web3 projects from concept to final product distribution. We are seeking a Sales & Marketing Manager to own both client acquisition and campaign execution.

You will play a key role in driving business development for our marketing and consulting services, managing B2B relationships with partners, and executing high-impact campaigns across all channels. This role requires an entrepreneurial, hands-on professional who can operate independently, strategically advise clients, and ensure their Web3 ideas achieve real-world adoption.

Key Responsibilities: