DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.

As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.

This is an in-office position that will report to our Urbandale, Iowa office
Schedule Monday – Friday 8:30 am – 5 pm

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Candidate must have 5 years of work experience in design and engineering (Concept, FEED, and Detailed Design) for Oil & Gas / Industrial Telecom in the Middle East (preferably Qatar).
Candidate must be able to perform standard design tasks for Telecommunication systems. The systems will typically fall into one of the following categories for onshore and offshore applications in the oil and gas industry:
o  Information and Communications Technology (LAN, WLAN, Telephony)
o  Radio system (VHF, UHF, DMR, Microwave)
o  Security and surveillance (access control, CCTV, PIDS)
o  Public address and life safety (PAGA, Page Party)
o  Marine safety and communications
o  Entertainment and lifestyle systems
o  Cabinets, OSP, ISP cabling, and infrastructure
Candidate must have experience in carrying out site surveys, as required to prepare engineering deliverables.
Candidate must have experience in preparing standard telecom deliverables such as Telecom Site Survey Report, Design Basis, Specifications, Datasheets, Block Diagrams, Wiring Diagrams, Equipment and Cable Route Layouts, Typical Installation Details, Calculations, Equipment and Cable Schedules, MTO, MR, etc.
Candidate must have experience in client coordination, attending internal and external meetings.
Experience in working with QatarEnergy and Qatar Shell GTL will be an added advantage.

We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team!

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:

• Provide technical support to end users  via calls, ticketing system and emails
• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).
• Install and configure software applications
• Monitor and manage local network  connections (lan,switches,wifi)
• Perform routine diagnostic checks
• Ensure all requests are documented, tracked and resolved in a timely manner

• Contribute to knowledge base articles and support documentation
• Create and update user manuals

• Collaborate with other IT departments to improve systems, tools and processes
• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

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