About the Job

Excelya is on the lookout for a skilled Test Case Designer to join our innovative and dynamic team. This role is crucial in ensuring the quality and reliability of our software products through rigorous testing and validation processes. As part of our company, you will have the opportunity to work with cutting-edge technology and contribute to impactful projects in the healthcare domain.

Your primary responsibility will be to design effective test cases based on requirements and specifications, ensuring that all aspects of the software are thoroughly tested and validated before deployment.

Main Responsibilities

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
• Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
• Assist customers with onboarding and guide them through the software setup and usage.
• Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-ups and quality control.
• Collaborate with technical teams to improve the customer experience and resolve complex issues.
• Stay updated on industry trends and software developments to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a dynamic Software as a Service (SaaS) company, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and customer service, and who are looking to work in an exciting international environment. In this role, you will assist clients in Dutch, helping them navigate the company's software products and providing exceptional support.

Key Responsibilities

• Respond to customer inquiries related to the SaaS products via phone, email, and live chat in Dutch.
• Guide users through product features, functionalities, and troubleshooting steps.
• Assist customers with onboarding, account setup, and subscription management.
• Resolve issues and ensure customer satisfaction through effective problem-solving.
• Document customer interactions accurately in our Customer Relationship Management (CRM) system.
• Collaborate with product and technical teams to enhance the customer experience.
• Stay updated on product updates and industry trends to provide informed support to customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the role of Portuguese Sales Representative with a leading software company located in the beautiful city of Athens, Greece. This is a perfect opportunity for driven individuals who are fluent in Portuguese and have a passion for technology and sales. As a Sales Representative, you will engage with customers to promote innovative software solutions designed to enhance their business operations.

Key Responsibilities

• Identify and establish connections with potential clients through various outreach channels, including phone calls and emails.
• Communicate the features and benefits of the software products effectively, helping clients make informed purchasing decisions.
• Meet or exceed individual sales targets while contributing to the overall achievements of the sales team.
• Monitor industry trends and competitor offerings to suitably adjust sales strategies.
• Collaborate with marketing and customer support teams to ensure a premium customer experience throughout the sales process.
• Engage in ongoing training to stay current on product updates and market developments.

Requirements

About the Role

We are looking for a driven and strategic Business Development Manager (BDM) to lead our Marketing & Sales initiatives for IT services and solutions. This role is central to accelerating business growth, driving client acquisition, and building a strong market presence. You will work closely with leadership to shape go-to-market strategies and execute high-impact sales activities.

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Key Responsibilities

Business Development & Sales

· Identify and acquire new clients across IT, software, and digital transformation segments.

· Build and manage a strong sales pipeline; track opportunities from lead generation to closure.

· Conduct client meetings, product/service presentations, and solution positioning.

· Prepare proposals, RFP responses, and commercial quotations.

· Achieve monthly/quarterly revenue and target goals.

· Develop strategic partnerships and alliances to expand market reach.

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Marketing & Brand Growth

· Support marketing campaigns, digital initiatives, and lead-generation activities.

· Work closely with marketing teams on content, case studies, and promotional assets.

· Build brand visibility through events, webinars, client showcases, and networking forums.

· Conduct competitor analysis and market research to shape positioning and messaging.

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Client Relationship Management

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Sales Representative to join a leading software company based in the vibrant city of Athens, Greece. This role is perfect for energetic and results-driven individuals who are fluent in Spanish and have a passion for technology and sales. As a Sales Representative, you will be integral in promoting innovative software solutions to a diverse clientele, helping them enhance their businesses through technology.

Key Responsibilities

• Identify and develop relationships with potential clients through various outreach methods including calls, emails, and networking.
• Effectively communicate the features and benefits of the software products, guiding customers to make informed decisions.
• Achieve and exceed individual sales targets while contributing to the overall team success.
• Keep abreast of industry trends and competitor actions to adjust sales strategies accordingly.
• Work cross-functionally with marketing and customer support teams to provide an excellent customer experience.
• Participate in continuous training to ensure up-to-date knowledge of products and market developments.

Requirements

Mercier Consultancy MD is thrilled to announce a recruitment opportunity for French Speaking Customer Service Representatives for a leading software company based in Greece. This role is ideal for individuals who are enthusiastic about technology and software solutions while providing exceptional customer support. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a seamless experience with the software products.

Key Responsibilities

• Address customer inquiries related to software products, features, and troubleshooting via phone, email, and live chat in French.
• Guide customers through software installations, configurations, and functionalities.
• Resolve technical issues and provide solutions to enhance user experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with technical support and product teams to address customer concerns effectively.
• Stay informed about software updates, company offerings, and industry trends to provide relevant assistance to customers.

Requirements

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

InfyStrat is seeking a dedicated Software Test Engineer to join our onsite team. In this critical role, you will be actively involved in the hands-on testing of our software products to ensure they meet the highest quality standards. You will work closely with development teams to design and execute test cases, perform detailed analysis, and troubleshoot issues in real-time. The ideal candidate possesses strong technical skills, a deep understanding of software testing processes, and the ability to communicate effectively with cross-functional teams. If you thrive in a fast-paced environment and are passionate about delivering exceptional software quality, we invite you to apply!