Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

About the Role

We are looking for a DevOps Engineer with a strong focus on on-premises infrastructure to join our team. You will be responsible for managing and maintaining the company’s IT infrastructure, ensuring high availability, security, and performance across systems and networks.

The ideal candidate has hands-on experience with infrastructure management, networking, and security, and is comfortable working in complex on-prem environments.

Gritter Francona is looking for a Vulnerability Assessment Team Lead to support a potential project with the Department of Homeland Security. The Lead will manage a comprehensive vulnerability management program for The Department of U.S. Customs and Border Protection (CBP). The Lead will direct a team of analysts responsible for conducting enterprise-wide vulnerability scanning, penetration testing, and specialized assessments (web, database, wireless). This is a critical leadership role that involves managing scan policies, analyzing results, and briefing CBP leadership on the most impactful vulnerabilities and remediation strategies.

Key Responsibilities:

• Lead the VA team in managing CBP's Enterprise Information System Vulnerability Management (ISVM) compliance validation.

• Oversee regularly scheduled and ad hoc vulnerability assessments, penetration tests, and specialized assessments for web applications, databases, and 802.11 Wireless networks.

• Brief CBP leadership on current and future vulnerabilities, security policies, and the results of penetration testing efforts.

• Manage and maintain a repository of VA application issues and report them to the Government VAT Team Lead.

• Direct the preparation of security testing Rules of Engagement (ROE) for government approval prior to conducting penetration testing.

We are seeking an experienced IT Specialist to support and maintain the technology environment of our client, a Single-family office based in Limassol. This is a hands-on role combining infrastructure support with high-touch personal technology assistance for the shareholder.

The successful candidate will serve as a trusted technical point of contact, ensuring that all systems remain secure, stable, and well-maintained, while coordinating with external providers where required.

 Responsibilities

• Support and maintain business and personal IT systems
• Act as the primary day-to-day technical contact for the shareholder
• Administer infrastructure including servers, cloud platforms, networks, and end-user devices
• Implement system upgrades, migrations, and improvements in coordination with vendors
• Maintain cybersecurity controls and security best practices
• Monitor backups and assist with disaster recovery procedures
• Provide executive and travel-related technical support
• Coordinate with external IT providers, MSPs, and security partners when required
• Maintain documentation, asset registers, and access management records

Requirements

We are hiring on behalf of our client, a single family office based in Limassol, a Head of IT.

As Head of IT, you will define and manage the IT strategy, infrastructure, and security for the family office while also providing direct, high-touch support to the shareholder. You will be responsible for ensuring that all systems are secure, reliable, and aligned with the long-term objectives and lifestyle needs of the family.

Key Responsibilities

• Own and execute the IT strategy for the family office and personal environments
• Act as the primary technology advisor to the shareholder
• Manage all IT infrastructure, cloud services, and end-user systems
• Plan and deliver system upgrades, migrations, and new technology implementations
• Design and maintain robust cybersecurity, privacy, and data protection controls
• Establish and test backup, disaster recovery, and business continuity plans
• Provide direct support for personal, executive, and travel technology
• Manage IT vendors, service providers, and external consultants
• Maintain documentation, access controls, and asset governance

Requirements

Technical Skills & Experience

Operating Systems & Devices

Join Our Global IT Support Team!

Are you an IT professional who loves helping end users and is passionate about all things technology? Do you thrive in a fast-paced environment and consider yourself a sharp, proactive go-getter? If so, this is the perfect opportunity to join our IT Support Team in Manila.

We are currently looking for an IT Support Specialist to join our global team. In this role, you will help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will play a critical role in delivering excellent user experience for both DOF and onshore teams, ensuring seamless day-to-day IT operations.

As part of the IT Support Team, you will provide technical assistance to end users, contribute to ongoing improvements, and support regional and global projects on an ad hoc basis. This role also offers opportunities for onsite support across DOF locations.

We are looking for a hands-on Security Operations Engineer to own and evolve our security posture across infrastructure, endpoints, and internal systems. You will be the primary driver of day-to-day security operations — from managing protective tooling to responding to incidents and coordinating audits. This is a high-ownership role with direct impact on how the company detects, responds to, and prevents security threats.

·         Lead and manage the end-to-end functioning of the SOC team, ensuring 24x7 coverage.

·         Oversee daily operations, incident response quality, and compliance with SLAs.Work closely with the SOC Manager to prepare periodic threat reports, executive dashboards, and compliance status updates.

·         Develop and maintain SOC playbooks, SOPs, and reporting dashboards.

·         Conduct regular review meetings, threat landscape briefings, and knowledge sharing sessions.

·         Act as point of contact for critical escalations, audits, and client reporting.

·         Coordinate with OEMs, security architects, and client IT teams for policy updates and improvements.

·         Train and mentor L1 and L2 SOC Analysts to build internal capabilities.

·         Ensure policies for endpoints, DLP, firewall rules, and SOAR playbooks are appropriately enabled and updated as per approved change management.

·        Assist in root cause analysis (RCA) for incidents and recommend corrective actions.

·         Document incidents, resolutions, and playbook adjustments for knowledge base updates.

Qualification & Skills:

·         Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).

·         7–10 years of experience in SOC operations, including at least 2–3 years in a lead/managerial role.

About METRO

METRO is one of Greece’s top employers, with over 11,500 employees. We operate My market, one of the country’s largest retail networks with 240 outlets, and are the leading company in wholesale consumer goods with 51 METRO Cash & Carry stores nationwide. As we expand our IT team, we are seeking a talented Mid/Senior Cybersecurity Engineer to join our dynamic environment and help shape the future of our infrastructure.

Are you a highly skilled and motivated Cybersecurity Engineer with a passion for safeguarding digital assets and innovative infrastructure?

If you thrive in a fast-paced environment and are eager to work in threat detection and mitigation across on-premise and cloud environments, we want you in #teammetro!

Your Role & Responsibilities

As a Cybersecurity Engineer, you will be a key technical expert, responsible for the design, implementation and operation of security solutions for on-premise, cloud, and hybrid infrastructures.  Your focus will include:

·         Firewall/WAF Infrastructure:

o    Manage and maintain firewalls / WAF such as Checkpoint, Cisco, Imperva and ensure optimal configuration and operation in cooperation with external partners.

o    Conduct regular vulnerability assessments and penetration testing.

 ·         EDR/NDR Infrastructure: