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IT Support Specialist

posted by: spj_bot

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Join Our Global IT Support Team!

Are you an IT professional who loves helping end users and is passionate about all things technology? Do you thrive in a fast-paced environment and consider yourself a sharp, proactive go-getter? If so, this is the perfect opportunity to join our IT Support Team in Manila.

We are currently looking for an IT Support Specialist to join our global team. In this role, you will help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will play a critical role in delivering excellent user experience for both DOF and onshore teams, ensuring seamless day-to-day IT operations.

As part of the IT Support Team, you will provide technical assistance to end users, contribute to ongoing improvements, and support regional and global projects on an ad hoc basis. This role also offers opportunities for onsite support across DOF locations.

Job Skills

professional PCs user administration catalogue service requests operating system install communication professional responsive project managers comptia a+ timelines teamwork software management it service management collaborate best practices communication skills operations system performance it infrastructure general functions skills qualifications write communication LAN servicenow e manage prioritizing microsoft office decision make service improvement com personal integrity network troubleshooting acting technical assistance safe problem solve active directory support operations creative cloud computing virtual machine hyper v server administration incident management user experience service desk restore self motivated wlan self service problem management information technology microsoft office 365 focused solutions collaboration inquiries tracking prioritization english network infrastructure technical support ad hoc windows server desktop support management security protocols computer science troubleshooting support service continuous improvement employee assistance program positive adaptable antivirus software basic network knowledge base firewall collaborative change management infrastructure service management onboarding user account
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IT Support Engineer - Stores Support

posted by: spj_bot

We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team!

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:


• Provide technical support to end users  via calls, ticketing system and emails
• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).
• Install and configure software applications
• Monitor and manage local network  connections (lan,switches,wifi)
• Perform routine diagnostic checks
• Ensure all requests are documented, tracked and resolved in a timely manner

• Contribute to knowledge base articles and support documentation
• Create and update user manuals

• Collaborate with other IT departments to improve systems, tools and processes
• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

Your profile:

Job Skills

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