Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

As a Dutch-speaking Content Moderator you will: 

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

Our client is looking for someone with: 

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Healthcare industry. If you are passionate about making a difference in people's lives and providing top-notch service, this role is for you. You will assist customers with their healthcare inquiries, offering guidance and support in Slovak to ensure they navigate their healthcare needs effectively.

Key Responsibilities

• Handle customer inquiries related to healthcare services, insurance options, and medical products via phone, email, and chat in Slovak.
• Provide accurate information about healthcare policies, procedures, and product offerings.
• Assist customers with appointment scheduling, prescription refills, and service navigation.
• Resolve issues and complaints promptly, ensuring a satisfactory customer experience.
• Document all customer interactions thoroughly in the CRM system for follow-up and compliance.
• Collaborate with healthcare professionals and administrative teams to facilitate customer needs.
• Stay informed about industry updates and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals who are dedicated to public service and possess a strong desire to help others. As a customer service representative, you will assist citizens with their inquiries, providing them with vital information and support in Czech.

Key Responsibilities

• Respond to customer inquiries related to government services, programs, and policies via phone, email, and chat in Czech.
• Provide accurate information and guidance to customers concerning public services and regulations.
• Assist with application processes, documentation requirements, and service navigations.
• Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal departments to facilitate service delivery and improve public interactions.
• Stay informed about changes in government regulations and public service offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to offer a great opportunity for Czech Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and committed to providing exemplary customer support. In this role, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive accurate and helpful information in Czech.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and chat in Czech.
• Provide accurate information about medications, dosages, potential side effects, and usage instructions.
• Assist healthcare professionals and patients with order tracking, billing issues, and service inquiries.
• Resolve complaints and issues in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members and other departments to enhance service delivery and address customer needs.
• Stay informed about industry regulations, new products, and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who have a passion for helping others and providing outstanding customer support. As a representative in the healthcare sector, you will assist patients and families with inquiries regarding services, appointments, and health-related information, all while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and live chat in Polish.
• Provide accurate information on healthcare policies, procedures, and available services.
• Assist customers with booking, rescheduling, and cancelling appointments.
• Resolve any issues or concerns promptly and ensure a positive patient experience.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare providers and administrative teams to enhance service delivery.
• Stay informed about healthcare trends and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are committed to helping the community and delivering outstanding customer service. As a representative, you will assist citizens with inquiries related to government services and resources, providing support in Polish to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to government services, programs, and policies via phone, email, and chat in Polish.
• Guide customers through processes such as applications, renewals, and information requests.
• Provide accurate information about service eligibility and requirements.
• Effectively resolve customer complaints and issues to ensure satisfaction and trust in public services.
• Document all interactions and maintain detailed records in the CRM system for compliance and reporting.
• Collaborate with internal departments and government entities to provide comprehensive assistance.
• Stay updated on changes in policies, programs, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Lithuanian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer service. You will be responsible for assisting customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring clarity and support in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescription information, and service offerings via phone, email, and chat in Lithuanian.
• Provide accurate information on product availability, side effects, and usage instructions.
• Assist customers with prescription refills, account management, and any concerns they may have.
• Resolve complaints and issues swiftly to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with healthcare professionals and internal teams to improve service delivery and response times.
• Stay informed about industry regulations and product updates to better assist customers.

Requirements

Mercier Consultancy MD is delighted to present an excellent opportunity for Lithuanian Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional service to clients. As a vital part of our team, you will assist customers with their banking inquiries while ensuring a positive and informative experience.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Lithuanian.
• Provide information on banking procedures, loan options, and investment services.
• Assist customers in troubleshooting account issues and resolving complaints effectively.
• Document customer interactions accurately within the banking system.
• Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
• Stay updated on banking regulations and product offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a critical field. You will engage with patients and healthcare clients, assisting them with their inquiries and ensuring they have a smooth experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and chat in Estonian.
• Provide accurate information on services, treatment options, and insurance coverage.
• Assist patients with scheduling, rescheduling, and canceling appointments as needed.
• Resolve any issues or complaints in a professional and empathetic manner.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare teams to ensure customer needs are met and to enhance service delivery.
• Stay updated on healthcare policies, services, and industry standards to provide relevant information to customers.

Requirements