Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a Security Control Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a Security Control Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

Хто ми?

SupportYourApp — міжнародна Intelligent Support-as-a-Service компанія, що надає послуги аутсорсингу бізнес-процесів для інших ІТ-компаній по всьому світу (технічна та користувацька підтримка, сервіси для покращення досвіду користувачів) вже протягом 15 років. Наразі в нашій міжнародній команді 1300+ фахівців.

Ми надаємо послуги по всьому світу, підтримуючи клієнтів 60-ма мовами, співпрацюємо з такими лідерами як MasterCard, Calm та MacPaw, маємо міжнародні хаби, а також розробляємо такі інноваційні продукти, як Quidget  — щоб робити клієнтський досвід кращим кожного дня.

Про позицію:

Наша команда постійно зростає разом із кількістю клієнтів, тому ми шукаємо Security Control Specialist, який прагне застосувати свій технічний досвід, розвиватися у сфері безпеки та працювати з реальними інцидентами й сучасними інструментами.

Що ти будеш робити:

About the Role

We are looking for a DevOps Engineer with a strong focus on on-premises infrastructure to join our team. You will be responsible for managing and maintaining the company’s IT infrastructure, ensuring high availability, security, and performance across systems and networks.

The ideal candidate has hands-on experience with infrastructure management, networking, and security, and is comfortable working in complex on-prem environments.

About us:
Forecode S.A. is a software design and implementation company, with a wide portfolio of products & services, facilitating digital transformation needs in both b2c & b2b sectors. We build reference applications, aiming for high ROI across the operations and management teams. We thrive to change the perception of how digital tools should look and function, especially in heavily regulated industries, with beefy operational processes. Our vision is to engage the b2b user base with their daily work, while raising the digital expectation bar for the management. And have fun while doing it!

Forecode is actively expanding the team and looking for highly resourceful devs and out-of-the-box thinkers, with experience in full-stack web app development, effective deployment and efficient maintenance, in both server and client sides.

Forecode is part of Navarino group, an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, Singapore and UAE. We develop technology solutions for the shipping industry and are a leader in our sector.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

Хто ми?

SupportYourApp — міжнародна Support-as-a-Service компанія, що надає послуги аутсорсингу бізнес-процесів для інших ІТ-компаній по всьому світу (технічна та користувацька підтримка, сервіси для покращення досвіду користувачів) вже протягом 15 років. Наразі в нашій міжнародній команді 1300+ фахівців.

Ми надаємо послуги по всьому світу, підтримуючи клієнтів 60-ма мовами, співпрацюємо з такими лідерами як MasterCard, Calm та MacPaw, маємо міжнародні хаби, а також розробляємо такі інноваційні продукти, як Quidget  — щоб робити клієнтський досвід кращим кожного дня.

Про позицію:

Наша команда постійно зростає, а разом із цим зростає кількість викликів у сфері інформаційної безпеки. Щоб забезпечувати надійний захист наших сервісів, ми шукаємо Junior Security Operations Specialist, який приєднається до Security команди та допоможе у моніторингу інцидентів.

Звучить цікаво? Далі більше 💛

З нами ти зможеш займатися:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

We are looking for a hands-on Security Operations Engineer to own and evolve our security posture across infrastructure, endpoints, and internal systems. You will be the primary driver of day-to-day security operations — from managing protective tooling to responding to incidents and coordinating audits. This is a high-ownership role with direct impact on how the company detects, responds to, and prevents security threats.

·        Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.

·        Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.

·        Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.

·        Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.

·        Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.

·        Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.

·        Support acceptance testing and handover documentation.

·        Follow change management and security best practices during deployment.

Required Qualifications and Experience: 

·        Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.

·        1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.

·        Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).

·        Working knowledge of operating systems (Windows/Linux) and endpoint security tools.