SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a Information Security Incident Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

Location: Remote - EST timezone

Remote | Full-time

Compensation: $100K - $130K

We are hiring on behalf of our client who is seeking an exceptional, production-proven Infrastructure & DevOps Engineer to take absolute ownership of the deployment, secure networking, architectural lifecycle, and overall reliability of this distributed agent fleet from day one. The client is engineering a sophisticated infrastructure designed to launch a highly distributed fleet of managed, single-tenant personal artificial intelligence (AI) trading agents. Operating non-stop, these isolated processes execute high-frequency, complex financial workflows natively on blockchain infrastructure, dedicated exclusively to individual user portfolios.

Key Responsibilities

Location: New York, United States (Hybrid) - NY area

Hybrid | Full-time

Compensation: $100K - $150K

Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.

The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.

Key Responsibilities

Gritter Francona is looking for a Quality, Safety and Value (QSV) Lead to help support the full lifecycle deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.

Job duties include but are not limited to:

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a SOC Incident Response Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a SOC Incident Response Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

Role Overview

We are seeking a high-caliber Site Reliability Engineer (SRE) to join our Forward Engineering team. You will be the guardian of our production ecosystems, ensuring that our complex, data-driven AI platforms remain resilient, scalable, and highly performant. This role is a hybrid of software engineering and systems architecture, with a specialized focus on MLOps—bridging the gap between model development and production-grade reliability.

Gritter Francona is looking for a Site Lead to lead and manage operational support for a large-scale, multi-site Electronic Health Record (EHR) system deployment throughout Veterans Affairs hospitals.

Primary responsibilities include:

• Drive planning, execution, and coordination of assigned workstreams, ensuring alignment with project goals, timelines, and budgets.
• Act as the primary point of contact for your workstream, facilitating collaboration among technical teams, clinical stakeholders, site leadership, and senior management.

• Oversee all phases of deployment, including pre-deployment, go-live, and post-deployment optimization.

Core Competencies:

The Quality Safety Value (QSV) Watch Officer plays a critical role in monitoring, analyzing, and coordinating responses to patient safety, clinical quality, and operational risks during the deployment and sustainment of the VA’s Oracle Health EHR system. This role operates within a command center or watch environment, ensuring real-time situational awareness and rapid escalation of issues that may impact veteran care.

The Watch Officer serves as a central point of coordination across clinical, technical, and operational teams, helping ensure that safety events, system defects, workflow disruptions, and quality concerns are identified, triaged, and resolved effectively.

Gritter Francona is looking for a Quality, Safety and Value (QSV) Lead to help support the full lifecycle deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.

Job duties include but are not limited to: