Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy connecting with users, this role is ideal for you. You will be responsible for assisting clients with their inquiries, troubleshooting issues, and enhancing their experience on our platform, all while communicating effectively in Polish.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to social media platforms, user accounts, and features via phone, email, and chat in Polish.
• Assist users with account setup, password recovery, and security inquiries.
• Offer support in navigating platform features, community guidelines, and troubleshooting common issues.
• Resolve user complaints and concerns efficiently and professionally to ensure satisfaction.
• Document all customer interactions accurately within the CRM system for follow-up and quality assurance.
• Collaborate with internal teams to enhance service delivery and address user feedback.
• Stay informed about platform updates, trends in social media, and best practices to provide relevant advice to users.

Requirements

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and dedicated to supporting learners and educators in their e-learning journeys. As a customer service representative, you will assist users in navigating our educational platforms and provide them with the information they need to succeed.

Key Responsibilities

• Respond to customer inquiries related to e-learning products and educational services through phone, email, and chat in Danish.
• Assist students, parents, and educators with user account issues, course selection, and technical support.
• Provide clear and helpful information regarding course offerings, registration processes, and educational resources.
• Resolve issues and complaints swiftly and effectively, ensuring a positive customer experience.
• Document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with the education team to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest trends and developments in the education and e-learning sectors.

Requirements

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

We are seeking a highly experienced IT Professional to support and enhance our mission-critical systems with a focus on financial (systems) and cybersecurity infrastructure. This role is pivotal in maintaining system integrity, ensuring compliance with financial regulations, and defending against evolving cyber threats. 

Systems engineering 

• Provide tier 3 support for complex infrastructure and application issues. 

• Design, implement, and maintain high-availability systems for financial platforms. 

• Perform system performance tuning, capacity planning, and disaster recovery testing. 

• Automate operational tasks using PowerShell, Python, or other scripting tools. 

Financial systems support 

• Manage and support financial applications such as ERP systems and reporting tools. 

• Ensure systems meet security standards. 

• Collaborate with finance and audit teams to support secure data flows and reporting. 

Cybersecurity operations 

With more than 20 years of proven experience, QUALCO Group is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond.

We are looking for a Confirmed System Administrator for ensuring that the needed SAP systems are installed, up, and running and prevents any possible technical disruption of productive operations.

Responsibilities: