Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals with a passion for media services and customer engagement. You will be responsible for providing outstanding support to clients, assisting them with their inquiries, and enhancing their overall experience in the dynamic world of media and entertainment.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
• Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
• Provide clear and detailed information about new releases, promotions, and service features.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company products to deliver the most relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Lithuanian Speaking Customer Service Representatives in the aviation industry. This position is perfect for individuals who are passionate about aviation and dedicated to providing exceptional customer support. You will play a vital role in assisting travelers and aviation partners by addressing inquiries and ensuring a smooth customer experience in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to aviation services, flight information, and ticket bookings via phone, email, and live chat in Lithuanian.
• Provide assistance with travel itineraries, cancellations, and refunds while ensuring compliance with company policies.
• Educate customers on aviation products and service features, enhancing their travel experience.
• Resolve issues and complaints promptly and professionally to ensure customer satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with operational teams to facilitate timely responses to customer queries.
• Stay updated on industry standards, regulations, and trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a remote opportunity for Spanish Speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This role is ideal for individuals who are passionate about entertainment and committed to delivering exceptional service to customers. As a representative, you will assist users with their inquiries related to the streaming service, ensuring they have a seamless and enjoyable experience.

Key Responsibilities

• Manage customer inquiries related to subscriptions, content availability, and account issues via phone, email, and live chat in Spanish.
• Provide detailed information about service features, pricing, and promotional offers.
• Assist customers with troubleshooting and resolving technical issues related to streaming.
• Document customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to address customer needs and enhance service quality.
• Stay informed about the latest shows, movies, and updates within the streaming service to aid customer inquiries effectively.

Requirements

Mercier Consultancy MD is excited to present an outstanding opportunity for Latvian Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are dedicated to providing excellent customer support while helping clients navigate their telecommunications options. You will communicate with customers in Latvian, ensuring effective and responsive service that meets their needs and expectations.

Key Responsibilities

• Assist customers with inquiries related to telecommunications services, products, and plans via phone, email, and live chat in Latvian.
• Provide information on service features, pricing, and account management.
• Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
• Document all interactions and follow-up activities accurately in the CRM system.
• Collaborate with technical support teams to address complex issues and facilitate solutions.
• Stay updated on industry trends and company offerings to provide informed customer support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Global Payment Technology Company. This role is perfect for individuals who are passionate about financial technology and dedicated to delivering outstanding customer service. As a representative, you will assist customers with their payment inquiries and support them in navigating the various services offered by our client.

Key Responsibilities

• Manage customer inquiries related to payment processing, account management, and service features via phone, email, and chat in Dutch.
• Provide timely and accurate information regarding payment solutions, transaction issues, and account setup.
• Assist customers with troubleshooting and resolving payment-related issues efficiently.
• Document all customer interactions and maintain accurate records in the CRM system for follow-up and analysis.
• Collaborate with internal teams to address customer needs and enhance overall service delivery.
• Stay informed about industry trends and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and enjoy engaging with customers to provide exceptional service. As a representative, you will assist clients in navigating our media offerings, addressing inquiries, and ensuring a delightful customer experience.

Key Responsibilities

• Handle customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and live chat in Italian.
• Provide support for account management, including troubleshooting issues and assisting with service activation.
• Offer detailed information about products, service features, and upcoming content releases.
• Resolve customer issues, complaints, and feedback efficiently and professionally.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with internal teams to enhance the customer experience and address any service-related challenges.
• Stay updated on industry trends and company offerings to provide customers with relevant information.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role offers a chance to join a dynamic team committed to providing top-notch service to clients in a critical industry. You will be responsible for assisting customers with their inquiries related to energy products and services, ensuring that they receive accurate and timely support.

Key Responsibilities

• Manage customer inquiries regarding oil and gas products, pricing, and services via phone, email, and chat in Italian.
• Provide assistance with account management, service requests, and troubleshooting issues.
• Educate customers on product usage, safety regulations, and service features.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical and sales teams to facilitate solutions for customers.
• Stay updated on industry regulations and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
• Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
• Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
• Document customer interactions accurately and follow through on outstanding issues.
• Collaborate with various teams to enhance the quality of service provided to customers.
• Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

Quento Technologies seeks a highly motivated and experienced IT Service Manager for the service, operations design and development. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Your responsibilities will entail: