The IT Help Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Role Summary:

The Assistant Manager - Retention plays a critical role in maximizing customer lifetime value by leading retention strategies and initiatives that reduce churn and drive save rate. This role combines people leadership with analytical rigor, supporting and developing a retention team while leveraging customer data and cross-functional partnerships to identify at-risk customers and implement proactive intervention strategies. The ideal candidate will balance operational excellence with strategic thinking, owning key retention metrics while continuously optimizing processes and workflows that strengthen customer relationships and improve the overall LawnStarter experience.

Responsibilities:

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a Knowledge Content Specialist to create, update, and maintain operational knowledge content that supports Field Operations and related teams. This role focuses on translating operational processes into clear, accurate, and usable knowledge base articles, job aids, and reference materials while ensuring documentation remains current and aligned with established standards.

Working under the direction of the Operations Knowledge Manager, the Knowledge Content Specialist partners with subject matter experts to validate content, identify gaps, and recommend improvements. Success in this role requires strong writing and organizational skills, attention to detail, and the ability to manage multiple content updates while maintaining consistency, accuracy, and usability across the organization.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Join Mercier Consultancy MD in an exciting new role as a Polish Speaking Support Representative for Riot Games, with fully paid relocation to Bulgaria! In this position, you will be the voice of support for Polish-speaking gamers, providing assistance and guidance related to their favorite games. This is a fantastic opportunity to merge your passion for gaming with a rewarding career, all while enjoying the vibrant culture and scenery of Bulgaria.

Key Responsibilities

• Assist Polish-speaking users with game-related inquiries via email, chat, and phone.
• Provide troubleshooting support and guide users on account management, billing issues, and gameplay queries.
• Engage with the gaming community to foster a positive and enjoyable experience for all players.
• Document all user feedback and interaction details to share insights with the development and support teams.
• Contribute to knowledge base articles and FAQs to enhance user self-service options.
• Keep abreast of game updates and changes to effectively support players and offer relevant advice.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

·         Lead and manage the end-to-end functioning of the SOC team, ensuring 24x7 coverage.

·         Oversee daily operations, incident response quality, and compliance with SLAs.Work closely with the SOC Manager to prepare periodic threat reports, executive dashboards, and compliance status updates.

·         Develop and maintain SOC playbooks, SOPs, and reporting dashboards.

·         Conduct regular review meetings, threat landscape briefings, and knowledge sharing sessions.

·         Act as point of contact for critical escalations, audits, and client reporting.

·         Coordinate with OEMs, security architects, and client IT teams for policy updates and improvements.

·         Train and mentor L1 and L2 SOC Analysts to build internal capabilities.

·         Ensure policies for endpoints, DLP, firewall rules, and SOAR playbooks are appropriately enabled and updated as per approved change management.

·        Assist in root cause analysis (RCA) for incidents and recommend corrective actions.

·         Document incidents, resolutions, and playbook adjustments for knowledge base updates.

Qualification & Skills:

·         Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).

·         7–10 years of experience in SOC operations, including at least 2–3 years in a lead/managerial role.

Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team in Vancouver. This is an exciting opportunity to play a vital role in ensuring our customers have a seamless and successful experience with our innovative key exchange platform.

The Success Coordinator is a key player in the customer journey, from onboarding to long-term engagement. You will be responsible for ensuring our customers are equipped with the knowledge and support they need to maximize the value of Keycafe's services. This role is ideal for a proactive individual with a passion for problem-solving and building strong customer relationships and strong sales skills.

Requirements