Join Mercier Consultancy MD in an exciting new role as a Polish Speaking Support Representative for Riot Games, with fully paid relocation to Bulgaria! In this position, you will be the voice of support for Polish-speaking gamers, providing assistance and guidance related to their favorite games. This is a fantastic opportunity to merge your passion for gaming with a rewarding career, all while enjoying the vibrant culture and scenery of Bulgaria.

Key Responsibilities

• Assist Polish-speaking users with game-related inquiries via email, chat, and phone.
• Provide troubleshooting support and guide users on account management, billing issues, and gameplay queries.
• Engage with the gaming community to foster a positive and enjoyable experience for all players.
• Document all user feedback and interaction details to share insights with the development and support teams.
• Contribute to knowledge base articles and FAQs to enhance user self-service options.
• Keep abreast of game updates and changes to effectively support players and offer relevant advice.

Requirements

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

·         Lead and manage the end-to-end functioning of the SOC team, ensuring 24x7 coverage.

·         Oversee daily operations, incident response quality, and compliance with SLAs.Work closely with the SOC Manager to prepare periodic threat reports, executive dashboards, and compliance status updates.

·         Develop and maintain SOC playbooks, SOPs, and reporting dashboards.

·         Conduct regular review meetings, threat landscape briefings, and knowledge sharing sessions.

·         Act as point of contact for critical escalations, audits, and client reporting.

·         Coordinate with OEMs, security architects, and client IT teams for policy updates and improvements.

·         Train and mentor L1 and L2 SOC Analysts to build internal capabilities.

·         Ensure policies for endpoints, DLP, firewall rules, and SOAR playbooks are appropriately enabled and updated as per approved change management.

·        Assist in root cause analysis (RCA) for incidents and recommend corrective actions.

·         Document incidents, resolutions, and playbook adjustments for knowledge base updates.

Qualification & Skills:

·         Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).

·         7–10 years of experience in SOC operations, including at least 2–3 years in a lead/managerial role.

Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team in Vancouver. This is an exciting opportunity to play a vital role in ensuring our customers have a seamless and successful experience with our innovative key exchange platform.

The Success Coordinator is a key player in the customer journey, from onboarding to long-term engagement. You will be responsible for ensuring our customers are equipped with the knowledge and support they need to maximize the value of Keycafe's services. This role is ideal for a proactive individual with a passion for problem-solving and building strong customer relationships and strong sales skills.

Requirements

Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team in Vancouver. This is an exciting opportunity to play a vital role in ensuring our customers have a seamless and successful experience with our innovative key exchange platform.

The Success Coordinator is a key player in the customer journey, from onboarding to long-term engagement. You will be responsible for ensuring our customers are equipped with the knowledge and support they need to maximize the value of Keycafe's services. This role is ideal for a proactive individual with a passion for problem-solving and building strong customer relationships and strong sales skills.

Requirements

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, Japan, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

The Role

We are seeking a highly skilled Cybersecurity Support Engineer to join our team, focusing on our newly launched cybersecurity offerings based on Palo Alto Networks. The successful candidate will play a key role driving deployment and configuration, as well as providing advanced technical support, and liaising with both customers and Palo Alto’s consulting teams to ensure smooth implementation and customer satisfaction. This is a dynamic role for a professional with a strong background in cybersecurity who thrives in a fast-paced, innovative environment.

Key Responsibilities

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Technical Writer in the United States.

We are seeking a skilled Senior Technical Writer to craft clear, concise, and user-friendly documentation for internal and external audiences. In this role, you will collaborate across product, engineering, release management, and marketing teams to produce high-impact release notes, developer guides, and internal product documentation. Your work will help customers and teams understand and use a leading SaaS platform more effectively, while also contributing to a scalable and organized knowledge base. This position requires excellent writing skills, strong technical understanding, and a collaborative mindset.

Accountabilities:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for an Associate Customer Success Manager in the United States.

As an Associate Customer Success Manager, you will play a key role in helping customers maximize the value of a powerful supply chain intelligence platform. From onboarding to long-term optimization, you will guide users through training, troubleshoot issues, and provide data-driven insights that improve their operational performance. You’ll be a trusted partner throughout the customer journey, working cross-functionally to enhance user satisfaction and retention. This is a remote-based role with minimal travel, ideal for someone who is proactive, tech-savvy, and committed to customer success.

Accountabilities:

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Sr. Technical Support Engineer in Chile.

We are seeking a seasoned and solutions-focused Sr. Technical Support Engineer to join a dynamic technical support team. In this role, you’ll provide expert-level assistance to customers and partners, helping resolve complex technical challenges related to enterprise software integration and performance. You’ll act as a subject matter expert (SME) in your specialization area, collaborating across support, engineering, and product teams to drive fast resolution and improve customer experience. This position offers an exciting opportunity to work in a high-impact role supporting mission-critical systems.

Accountabilities: