Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Polish Customer Service Representative – The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.

This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.

We're looking for Polish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Polish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speakers in Bulgaria! Join our team in Sofia and immerse yourself in a vibrant culture while advancing your career. We offer a fully paid relocation package to make your transition as smooth as possible. In this role, you will engage with clients and customers, providing exceptional support and assistance in Polish.

Key Responsibilities

• Deliver outstanding customer service and support in Polish through various communication channels, including phone, email, and chat.
• Assist clients with inquiries, ensuring a swift and accurate response to their requests.
• Manage client accounts, ensuring all interactions are documented properly in our CRM system.
• Resolve customer complaints and challenges effectively, enhancing customer satisfaction.
• Collaborate with cross-functional teams to improve service delivery and operational efficiency.
• Stay updated on company products and services to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Speaking Content Moderator to join our team in Sofia, Bulgaria! This role offers a paid relocation package, providing you with the chance to work in a historical and vibrant city while ensuring a safe online experience for our Polish-speaking users. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it aligns with our community guidelines and sets a positive tone for our platform.

Key Responsibilities

• Moderate and evaluate user-generated content in Polish to ensure compliance with established community guidelines.
• Accurately classify content and make moderation decisions based on policy standards.
• Identify and report inappropriate content or violations to relevant teams.
• Provide insights on content trends and user interactions to refine moderation strategies.
• Collaborate effectively with team members to improve content moderation processes and best practices.
• Stay up-to-date with company policies regarding content moderation and community engagement.

Requirements

Mercier Consultancy MD invites you to explore an exciting opportunity for Polish Speaking Jobs in Bulgaria! Join our vibrant team in Sofia, where we offer fully paid relocation to make your transition seamless. This role is perfect for individuals who are eager to experience a new culture while utilizing their language skills to support our diverse clientele.

Key Responsibilities

• Engage with Polish-speaking clients through various communication channels, providing exceptional support and assistance.
• Address inquiries and resolve issues related to our services and offerings efficiently.
• Assist in the onboarding of new clients, ensuring they are well-informed about our processes and services.
• Collaborate with team members to improve client engagement strategies and service delivery.
• Keep accurate records of interactions and customer feedback to enhance our service offerings.
• Stay updated on industry trends and best practices to offer informed support to clients.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Polish Speaking Jobs Specialist in Sofia, Bulgaria! We are looking for enthusiastic individuals ready to take on new challenges while working in a vibrant city known for its rich history and culture. This position comes with the added benefit of paid relocation to help you settle into your new role smoothly.

Key Responsibilities

• Engage with Polish-speaking clients seeking job opportunities, providing personalized guidance and support throughout the application process.
• Assist candidates in updating their resumes and preparing for interviews to enhance their chances of success.
• Develop and maintain a strong network of Polish-speaking candidates and businesses looking for talent.
• Conduct thorough assessments of candidates to match their skills and experiences with available job openings.
• Manage communication between candidates and employers, facilitating a smooth recruitment process.
• Stay updated on the job market trends in Sofia to provide relevant insights to candidates and clients.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! This is an exciting opportunity for individuals fluent in Polish who are eager to provide exceptional customer service while immersing themselves in a new cultural experience. We offer a fully paid relocation package to help you start this adventure!

Key Responsibilities

• Handle incoming customer inquiries from Polish-speaking clients via phone, email, and chat.
• Provide informative and effective support to address customer questions and concerns.
• Document customer interactions accurately in our CRM system to ensure seamless service.
• Collaborate with team members to identify and implement improvements in customer service processes.
• Participate in professional development training to enhance service skills and product knowledge.
• Contribute to a positive team environment while striving for high customer satisfaction.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for a Polish Speaking Customer Service Agent to work in Sofia, Bulgaria, with fully paid relocation provided. In this role, you will be instrumental in delivering exceptional service to our Polish-speaking clients, addressing their needs and ensuring their satisfaction with our products and services.

Responsibilities

• Assist Polish-speaking customers through various channels including phone, email, and chat, resolving inquiries and providing support related to our offerings.
• Deliver detailed information about products, services, and account management to enhance customer experience.
• Handle customer complaints and issues with professionalism, aiming to provide effective resolutions.
• Document customer interactions accurately in our CRM system for quality assurance.
• Collaborate with team members and other departments to ensure smooth service delivery and improve customer satisfaction.
• Stay informed about product updates, promotions, and company policies to provide comprehensive support to clients.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

Requirements