Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails;
• Escalating complex cases to the internal T2 team;
• Assisting customers with onboarding;
• Handling billing refunds;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Staff Data Scientist

Full-time | On-site

Location: San Francisco

We are a well-funded, rapidly growing technology company building advanced AI solutions for the enterprise. We are seeking a Staff Data Scientist to bring deep technical rigor, statistical expertise, and product acumen to our data-driven decision-making process. This high-impact role requires an ability to structure ambiguous problems and directly influence product strategy and company performance.

As a Staff Data Scientist, you will be the primary driver of experimentation culture and advanced analysis, ensuring data is used strategically to measure growth, test product changes, and evaluate the performance of our AI models.

In this role, you will:

Engineering Manager

Full-time | On-site

Location: New York City or San Francisco

We are a rapidly growing AI platform leveraging real-time data ingestion, comprehension, and summarization across text, audio, and video to provide actionable insights for communications. We are seeking a dynamic Engineering Manager to build, lead, and scale our core engineering team as we accelerate growth and serve enterprise-grade customers.

The Engineering Manager will be responsible for both technical strategy and people leadership, ensuring the team operates with urgency, rigor, and a focus on long-term scalability. This role requires a balance of hands-on technical work, mentorship, and cross-functional product collaboration.

What You Will Do:

Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! 

About the Role 
As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. 

Key Responsibilities 

• Develop and implement enterprise AI strategies, frameworks, and governance. 

• Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). 

• Design scalable AI systems and apply responsible AI practices. 

• Ensure privacy, security, and regulatory compliance. 

• Mentor technical teams and foster best practices. 

• Partner with customers to identify opportunities and enhance solutions. 

• Deliver workshops and share emerging technologies across teams. 

Requirements

Core Technical & Design Skills 

Applied AI Engineer

Location: NYC (On-site, 5 days/week)

Employment Type: Full-time

Salary Range: $150K - $225K

We are a rapidly growing, well-funded technology company operating at the intersection of AI, Software Development, and the Healthcare/Life Sciences industry. We are building a foundational network and applying advanced AI techniques to revolutionize how new life-changing therapies reach patients. This is a demanding, high-autonomy role with end-to-end responsibility for driving measurable business impact. Visa sponsorship is available.

As an Applied AI Engineer, you will be responsible for leveraging LLMs and various Machine Learning techniques to solve critical business problems, automate complex processes, and create groundbreaking AI applications across our product suite. This role requires a deep understanding of the business domain to ensure your technical output directly drives user growth, operational efficiency, and revenue generation.

Key Responsibilities:

We are looking for a Senior DevSecOps who will help make our cloud infrastructure safe, stable, and automated. You will work together with the development, platform, and security teams to add security at every step of product creation.

This is a great chance to grow in security automation, improve processes, and bring modern DevSecOps practices into the company.

Requirements

Must-Have Skills

5+ years of hands-on experience in DevOps / DevSecOps / Cloud Engineering roles;

Deep expertise with AWS services (IAM, VPC, CloudTrail, GuardDuty, KMS, WAF);

Proven experience with Kubernetes security — RBAC, network segmentation, image scanning, Falco or similar runtime security tools;

Strong proficiency in Infrastructure-as-Code tools, particularly Terraform (modules, state management, policy as code);

Experience managing CI/CD pipelines on GitHub Actions with integrated vulnerability scanning and secret protection;

Solid knowledge of Cloudflare security suite (Zero Trust, WAF, DNS, Access, API Gateway rules);

Familiarity with SSO and MFA solutions (DUO SSO, OIDC flows, federation via SAML);

Scripting and automation using Python, Bash, or Go;

Vice President of Sales - Enterprise Blockchain Solutions

Location: London, New York City (Hybrid)

Compensation: $200K - $225K

We are seeking an experienced and strategic-minded Vice President of Sales to lead our sales department, drive significant business growth, and expand our market reach for our advanced blockchain solutions. Reporting directly to the Chief Revenue Officer (CRO), this critical leadership role is responsible for both sales team management and active engagement in the full selling cycle.

The VP of Sales will own the development and execution of strategic sales plans to meet ambitious revenue goals. You will oversee all daily sales operations, ensure alignment with executive strategy, and act as a key liaison with major clients and strategic partners. This role requires a leader who can mentor a high-performing team while personally closing high-level negotiations.

Management Responsibilities:

Technical Program Manager (TPM) - On-Chain Economic Security

Location: Remote - Remote - USA (ideally NYC based) open to all of USA but not PST timezones

Compeensation: $120K - $150K

We are the pioneer in automated, on-chain economic security systems, trusted by key protocols like Aave, GMX, and dYdX to secure billions of dollars in assets globally. Our platform optimizes risk management and capital efficiency using cutting-edge EVM simulations. We are seeking an accomplished Technical Program Manager (TPM) to lead strategic initiatives and drive operational excellence in decentralized finance innovation.

Reporting to a senior executive, you will be responsible for overseeing the development and deployment of critical data infrastructure solutions (Oracles), ensuring they meet the highest standards of reliability and accuracy. This role requires exceptional organizational skills, technical fluency in blockchain, and the ability to manage complex, cross-functional programs from definition through delivery.

Key Responsibilities:

Senior Marketing Manager - Stablecoin Infrastructure

Location: New York City (Hybrid)

Compensation: $160K - $220K

We are building a full-service platform to transform how money moves, driven by the belief that stablecoins will underpin a new financial fabric that is faster, more global, and more efficient. Our platform makes issuing, managing, and integrating stablecoins seamless for developers, fintechs, and institutions. Backed by world-class investors, we are growing a team to reimagine how value moves online and are seeking an experienced Senior Marketing Manager to lead our marketing strategy.

This role is an exciting opportunity for a creative and analytical individual with deep expertise in the fintech or crypto/blockchain industry who has a proven track record in navigating regulated markets. This position will initially be an Individual Contributor role with the opportunity to grow into a leadership position. You will lead our marketing strategy, ensuring compliance with complex regulations while driving brand growth, demand generation, and customer engagement.

Key Responsibilities:

Business Operations & Compliance Manager - Decentralized Finance

Location: Remote - Preference for NYC - Will accept Remote USA working EST hours

Compensation: $129K - $150K

We build technology that makes markets safer and more accessible in the decentralized finance (DeFi) space. Our risk management systems, oracles, and AI models secure billions in value and are trusted by leading protocols like Aave, GMX, dYdX, and others. We are seeking a talented Business Operations & Compliance Manager to join our team and help shape the future of decentralized finance, reporting directly to the VP of Business Operations.

You will be the key owner of our global compliance and security posture, designing and implementing policies to reduce risk and support sustainable growth in a high-growth technology environment. This role is highly cross-functional, requiring you to partner with technical, business, and legal teams to embed operational excellence across the organization.

Responsibilities: