Start Your Career in Clinical Research with Excelya

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This is a great opportunity to join and work at Excelya.

Meet us at Domotel Xenia Volos at the Career Day of the University of Thessaly

Are you passionate about Life Sciences and interested in contributing to the future of healthcare and clinical research?

Excelya, a leading Contract Research Organization (CRO) supporting innovative clinical trials worldwide, is looking to connect with motivated students, graduates, and early-career professionals who want to build a career in the clinical research and pharmaceutical industry.

Who we are looking for:

We welcome students, graduates, and early-career professionals with degrees in Life Sciences, including:

• Biology
• Chemistry
• Biomedical Sciences
• Medicine
• Pharmacy
• Biotechnology
• Other relevant Life Science fields

Requirements

About the Job

At Excelya, we uphold the values of Audacity, Care, and Energy in everything we do. We are seeking a dedicated Quality Document Manager to join our Quality Assurance team.

As part of the R&D Quality Assurance team, you will support the Quality Management System (QMS) dedicated to Research and Translational Medicine activities within Preclinical Data Management.

You will contribute to maintaining and improving the quality documentation framework, ensuring compliance with internal policies and applicable regulations. This role offers strong exposure to cross-functional R&D teams in a structured and scientifically driven environment.

Main Responsibilities

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

The Biosample Manager is crucial in coordinating and overseeing the management of biological samples throughout clinical studies, ensuring compliance with regulatory guidelines and study protocols.

Main Responsibilities:

Excelya: Your Future Starts Here

At Excelya, we pride ourselves on being a leading mid-size Contract Research Organization (CRO) with over 900 passionate professionals dedicated to improving healthcare. Our core values of Audacity, Care, and Energy guide our actions and decisions as we work collaboratively to drive innovation in clinical research.

Position Overview:

We are currently looking for a knowledgeable and detail-oriented Quality Assurance Expert specializing in Computerized Systems (CS/QRM) to join our dynamic quality assurance team. In this role, you will be instrumental in ensuring the compliance, quality, and effectiveness of our computerized systems and the associated quality risk management processes.

Main Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and possess a strong commitment to customer service. As a customer service representative, you will engage with clients in Slovak, providing support and information related to biotechnology products and services.

Key Responsibilities

• Handle customer inquiries related to biotechnology products, services, and research via phone, email, and chat in Slovak.
• Provide accurate information on product specifications, usage guidelines, and safety protocols.
• Assist clients with order processing, account management, and troubleshooting issues.
• Resolve customer complaints and technical queries promptly while ensuring customer satisfaction.
• Document all interactions in our CRM system to maintain comprehensive customer records.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry developments and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and biotechnology, and who excel at providing outstanding customer service. As a member of our team, you will assist clients with inquiries related to biotechnology products and services, ensuring they receive the support they need in Czech.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, services, and solutions via phone, email, and chat in Czech.
• Provide support to customers regarding product information, usage, and troubleshooting.
• Assist with order processing and follow up on delivery status.
• Resolve customer complaints and issues efficiently and professionally to ensure a high level of satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to improve service delivery and responsiveness.
• Stay informed about industry developments and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a new opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are committed to providing top-notch customer support. As a representative, you will assist clients with their inquiries and provide information about biotechnology products and services in Polish.

Key Responsibilities

• Respond to customer inquiries related to biotechnology products and services via phone, email, and chat in Polish.
• Provide detailed information on product specifications, usage, and benefits to assist customers in making informed decisions.
• Assist customers with order placement, processing, and tracking.
• Resolve issues and complaints in a timely and efficient manner, ensuring high customer satisfaction.
• Document customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to enhance the customer experience and address client needs.
• Stay current on industry trends and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Nordic Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology, and who excel in providing outstanding customer support. You will be responsible for engaging with clients in Nordic languages, addressing their inquiries, and guiding them through our biotechnology products and services.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, services, and support via phone, email, and chat in Nordic languages.
• Provide accurate information on product specifications, applications, and availability.
• Assist customers with orders, account management, and service-related questions.
• Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
• Document all customer interactions in the CRM system to maintain accurate records.
• Collaborate with product and technical teams to address customer needs effectively.
• Stay informed about industry developments and company offerings to advise customers appropriately.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
• Provide detailed information on product specifications, pricing, and usage guidelines.
• Assist customers with order processing, fulfillment, and any related service inquiries.
• Resolve customer complaints and technical questions promptly and efficiently.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with scientific and technical teams to provide accurate information and support.
• Stay informed about the latest developments in the biotechnology field to enhance customer interactions.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives within the biotechnology industry. This role presents an incredible opportunity for individuals passionate about customer service and the life sciences sector. As a representative, you will engage with clients and partners, providing them with essential support and information regarding our biotechnology products and services, all while communicating in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to biotechnology solutions and services through phone, email, and chat in Lithuanian.
• Educate clients about product features, applications, and compliance with industry standards.
• Assist in troubleshooting issues and work closely with technical teams to provide effective solutions.
• Document customer interactions accurately to ensure comprehensive follow-up and support.
• Collaborate with product development and sales teams to enhance customer satisfaction.
• Stay up-to-date on developments in the biotechnology field to provide informed assistance.

Requirements