operational reporting

Zendesk Administrator

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a sharp, detail-driven Zendesk Administrator to support our Field Operations team. The Zendesk Administrator – Field Operations serves as the primary owner of the Zendesk platform used to manage Field Operations communications and support tickets, ensuring the system is organized, optimized, and operating efficiently day to day.

In this role, you will configure and maintain workflows that improve ticket routing, visibility, and responsiveness across teams. Acting as an operational “traffic controller,” you will build structure through automation, queue management, and performance tracking to ensure requests move to the right teams at the right time. You will also partner closely with Field Operations leadership, Analytics, and Knowledge teams to enhance efficiency, accountability, and communication through effective Zendesk configuration and ongoing platform oversight.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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Operations Support Specialist

posted by: spj_bot

First Division Consulting is seeking a highly motivated and detail-oriented Operations Support Specialist to provide comprehensive operations and program management support to the Joint Product Manager for CBRN Dismounted Reconnaissance Systems (JPdM CDMA). The Operations Support Specialist will support coordination, planning, documentation, task tracking, and operational execution for a wide array of CBRN detection and integration programs within JPM CBRN Sensors.

Key Responsibilities:

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