Mercier Consultancy MD is excited to offer a pivotal role for a German Customer Support Representative with a reputable Pharmaceutical Company based in Athens, Greece. In this important position, you will engage with German-speaking clients, providing them with expert support and information regarding pharmaceutical products and services. Your dedication will play a vital role in ensuring that customers receive the highest level of care and assistance.

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat, delivering exceptional support related to pharmaceutical inquiries.
• Assist customers by providing accurate information about products, services, and medical concerns.
• Resolve customer complaints and issues efficiently, ensuring overall satisfaction and compliance with company standards.
• Maintain thorough records of customer interactions and feedback in our CRM system.
• Collaborate closely with various teams to facilitate the resolution of more complex inquiries.
• Stay informed about company products, industry changes, and regulatory updates to enhance customer interactions.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Czech Speaking Travel Consultant and enjoy the flexibility of remote work while living in picturesque Greece! This role allows you to harness your passion for travel and customer service, assisting Czech-speaking clients in creating memorable travel experiences from the comfort of your home.

Key Responsibilities

• Communicate effectively with Czech-speaking clients, assisting them with travel inquiries and bookings through various channels.
• Provide personalized recommendations on travel packages, destinations, and accommodations according to client needs.
• Design tailored travel itineraries that reflect clients' interests and preferences for an unforgettable experience.
• Resolve customer concerns and inquiries promptly and courteously, ensuring the highest level of satisfaction.
• Document client interactions and feedback in our CRM system to ensure seamless communication and follow-up.
• Stay informed on the latest travel trends and destination offerings to provide informed advice to clients.

Requirements

Mercier Consultancy MD is delighted to offer the opportunity for a Norwegian Speaking Customer Experience Agent to join our remote team from Greece! We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service. In this role, you will be instrumental in ensuring our Norwegian-speaking customers receive the highest level of support and satisfaction.

Key Responsibilities

• Provide exceptional customer service in Norwegian across multiple channels, including phone, email, and chat.
• Effectively resolve customer inquiries and issues to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Gather and analyze customer feedback to enhance service offerings and improve processes.
• Work collaboratively with team members to optimize customer experiences and share best practices.
• Stay informed about company products, services, and industry trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German-Speaking Support Agents with a full relocation package to Greece! This position is tailored for individuals who are passionate about customer service and are eager to support clients in a vibrant and dynamic environment. As part of our team, you will play a key role in assisting our German-speaking customers, ensuring they receive the highest level of support.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist with inquiries regarding products, services, and account-related issues.
• Address and resolve customer complaints effectively to maintain high satisfaction levels.
• Log and track customer interactions and issues in our CRM system for accurate records.
• Collaborate with other teams to manage complex inquiries and escalate when necessary.
• Stay informed about product updates, promotions, and industry trends to provide informed responses to customers.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for a Nederlands Sprekende Inbound Sales Representative to join our team at Luminus. This fully remote position allows you to work from the stunning locale of Griekenland, offering flexibility while being part of a dynamic and supportive environment. If you are passionate about sales and customer service, we'd love to hear from you!

Key Responsibilities

• Manage inbound sales calls from Dutch-speaking customers, ensuring they receive the highest level of service.
• Assist customers with product inquiries and provide detailed information about services and offerings from Luminus.
• Effectively process orders and maintain accurate sales records in the system.
• Work closely with other departments to ensure customer satisfaction and resolve issues efficiently.
• Conduct follow-ups to ensure customer satisfaction and identify opportunities for upselling.
• Stay updated on product knowledge, promotions, and competitive market trends.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Greek Speaking Customer Service Representatives at a leading Corporate Services Company in Greece. This role is perfect for individuals who are keen on delivering exceptional service in a corporate environment. As a customer service representative, you will assist clients with inquiries related to corporate services, ensuring they receive the highest level of support while communicating in Greek.

Key Responsibilities

• Manage customer inquiries related to corporate services, including business registration, compliance, and financial services via phone, email, and chat in Greek.
• Provide clients with detailed information about service offerings and assist with the application processes.
• Resolve customer complaints effectively, demonstrating strong problem-solving skills to ensure client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal departments to expedite service delivery and address client concerns.
• Stay informed about changes in corporate regulations and business processes to provide accurate guidance to clients.

Requirements

Staff Data Scientist

Full-time | On-site

Location: San Francisco

We are a well-funded, rapidly growing technology company building advanced AI solutions for the enterprise. We are seeking a Staff Data Scientist to bring deep technical rigor, statistical expertise, and product acumen to our data-driven decision-making process. This high-impact role requires an ability to structure ambiguous problems and directly influence product strategy and company performance.

As a Staff Data Scientist, you will be the primary driver of experimentation culture and advanced analysis, ensuring data is used strategically to measure growth, test product changes, and evaluate the performance of our AI models.

In this role, you will:

Software Engineer (New Grad/Entry-Level)

Full-time | On-site

Location: San Francisco, CA

We are a rapidly growing, cash-flow positive technology company modernizing a $12 trillion global industry. We are seeking a world-class Software Engineer to join our team, focusing on simplifying complex systems, unifying fragmented data, and building high-scale backend infrastructure. This is a unique opportunity to join an early-stage company with de-risked fundamentals and high impact potential.

This role involves tackling massive technical challenges by connecting and unifying disparate, legacy software systems. You will build the foundational infrastructure and user-facing applications that automate core industry workflows, providing tremendous value to customers.

Role Responsibilities:

Mercier Consultancy MD is excited to offer a position for a Swedish Speaking Client Service Representative. This opportunity allows you to join our team while enjoying the benefit of paid relocation to Greece, a destination known for its stunning landscapes and rich culture!

In this role, you will be the primary contact for our Swedish-speaking clients, ensuring they receive the highest level of support and assistance. Your exceptional communication skills will be key to creating strong relationships and maintaining client satisfaction.

Your Key Responsibilities:

• Provide outstanding customer service to our Swedish-speaking clients through phone, email, and chat.
• Handle client inquiries and resolve issues in a timely and professional manner.
• Accurately document all client interactions in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to enhance client service delivery.
• Stay knowledgeable about our products and services to provide precise information to clients.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty.

Key Responsibilities

• Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support.
• Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively.
• Document client interactions and maintain comprehensive records to ensure seamless follow-up.
• Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns.
• Work in collaboration with internal teams to enhance product offerings and service quality.
• Stay updated on product knowledge and industry changes to offer informed insights to clients.

Requirements