Mercier Consultancy MD is looking for a Polish Speaking Backoffice Agent to join our dynamic team in Sofia, Bulgaria. This position focuses exclusively on email correspondence, providing a vital support role for our clients. As a Backoffice Agent, you will play a key role in ensuring that customer inquiries are handled efficiently and professionally.

Responsibilities

• Respond to Polish-speaking client emails promptly and accurately, addressing their inquiries related to services and products.
• Collaborate with other departments to gather information and resolve issues effectively.
• Maintain organized records of email communications to ensure seamless follow-up and quality service.
• Identify trends in customer inquiries and report feedback to improve processes.
• Assist in ensuring that all responses adhere to company policy and maintain high standards of quality and professionalism.

Requirements

WHO WE ARE

We are Harbor Lab, a forward-thinking B2B software startup dedicated to fostering trust within the maritime ecosystem. Our vision is to revolutionize the way Shipping Companies and Port Agents conduct their operations, leveraging transparency and innovation to optimize the maritime industry's last mile.  

At Harbor Lab, we're committed to be the preferred partner for all maritime operations, driven by our core values of ambition, trustworthiness, genuine care for people, and agility. We bring value to both sides of the equation by streamlining processes, reducing costs, and facilitating well-informed decision-making. Our ultimate goal is to build trust in the maritime ecosystem and transform the way maritime businesses operate.  

Harbor Lab has also been recognized as one of the Best Workplaces in 2021 & 2022 & 2023 by the Great Place to Work Institute.  

ABOUT THE ROLE

Port Analysis team’s primary objective is to disrupt & democratise how port expenses are logged, automate the process by generating Expenses algorithms for new Ports and keep existing Port Expenses algorithms up to date. Therefore, Port Analysis is the cornerstone of our Core Product.

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a highly organized and motivated Virtual Assistant to join our remote team. As a Virtual Assistant at NoGigiddy, you will play a crucial role in providing administrative support to our team and ensuring the smooth operation of our daily tasks. This is an excellent opportunity for individuals who thrive in a fast-paced, remote work environment and are passionate about supporting a dynamic and growing company.

At NoGigiddy, we believe in the power of flexibility and innovation. Our platform connects gig workers to various local businesses, and as a Virtual Assistant, you will be involved in assisting with various tasks that contribute to the success of our gig workers and clients. We value collaboration, initiative, and a positive work ethic, and we offer a supportive and inclusive work environment where your contribution is truly valued.

We are looking for an Outbound Sales Development Representative located in Canada to identify interested and potential customers of our B2B Software Service. Your role will be to seek new business opportunities by contacting, qualifying, and booking meetings for the account executive to close the deal.

You'll be eligible for a commission based compensation program.

To be successful in this role, you should have previous experience developing prospects and meeting sales quotas. You should have experience making sales calls (cold calls) and talking to clients via phone and email. You will use your communication skills to navigate gatekeepers, cultivate strong relationships with customers, from first contact until you close the deal.

You will need to understand our product and be able to answer basic questions about the product features and how Keycafe's products can solve customer needs and improve their business. No technical background is needed but you will have to be curious about tech products.

If you are motivated and results-driven, and enjoy working in a close team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Annual Compensation: $45,000 - $70,000

You will participate in a commission-based compensation program, rewarding successful lead conversion and meeting bookings.

Responsibilities: