DeFi Analyst - Risk Management & Market Safety

Location: Preference for NYC but can be USA or Europe based

Compensation: $120K - $150K

Join a company building technology that makes decentralized markets safer and more accessible. Our advanced risk management systems, oracles, and AI models secure billions in value and are trusted by leading protocols like Aave, GMX, dYdX, Venus, and Jupiter.

Reporting directly to the Lending Lead, we are looking for a talented DeFi Analyst to join our team and help shape the future of decentralized finance by delivering crucial insights and strategic recommendations to our customers.

The DeFi Analyst will leverage our simulation platform and quantitative methodologies to analyze complex datasets, model protocol risks, and provide actionable insights that directly impact market safety and capital efficiency.

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Experience Agent, providing the flexibility to work remotely from Greece! We are looking for driven individuals who are committed to delivering exceptional customer service and enhancing the experience of our Swedish-speaking clients. As a vital part of our customer service team, you will be responsible for addressing inquiries and ensuring a supportive and informative interaction.

Key Responsibilities

• Offer outstanding customer support in Swedish through various communication channels, including phone, email, and chat.
• Effectively manage customer queries and issues, ensuring prompt and accurate resolutions.
• Document customer interactions and maintain up-to-date records in our CRM system.
• Collect and relay customer feedback to contribute to continuous improvement of our services.
• Work collaboratively with team members to share customer insights and enhance service offerings.
• Stay knowledgeable about our products, promotions, and best practices in customer service.

Requirements

At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts.

In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future.

As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working.

Key Responsibilities

Mercier Consultancy MD is thrilled to offer exciting Dutch Speaking job opportunities in Sofia, Bulgaria, complete with a fully paid relocation package. This is an exceptional chance for individuals who are fluent in Dutch and looking to advance their careers in a vibrant city rich in culture and opportunity. Join us in providing top-notch service and support while experiencing the stunning landscapes and lively atmosphere of Sofia.

Key Responsibilities

• Engage with Dutch-speaking clients across various service channels, ensuring their inquiries and concerns are addressed promptly and professionally.
• Provide product information, assistance, and solutions tailored to client needs through phone, email, and live chat.
• Document all client interactions accurately in our CRM system to maintain high-quality service standards.
• Collaborate with team members to optimize processes, enhance service delivery, and improve customer satisfaction.
• Stay informed about the latest product offerings and industry trends to provide knowledgeable support to clients.
• Deliver ongoing feedback to management regarding customer insights and service improvements.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Dutch Speaking Customer Service Representatives for a leading Tech Company located in Athens, Greece. This is an exhilarating opportunity for individuals who are tech-savvy and enjoy engaging with customers. As a customer service representative, you will assist clients in Dutch, addressing their inquiries and providing solutions related to a range of technological products and services.

Key Responsibilities

• Handle customer inquiries related to tech products, software solutions, and technical support via phone, email, and chat in Dutch.
• Provide clear and effective guidance on product features, troubleshooting, and user manuals.
• Resolve customer complaints and technical issues efficiently while ensuring a high level of customer satisfaction.
• Document all customer interactions and feedback accurately in the CRM system.
• Work closely with product development and technical teams to relay customer insights and improve service delivery.
• Stay updated on the latest technology trends and product updates to provide current information to customers.

Requirements

Software Engineer - MTS (AI Office Suite)

Full-time | On-site

Location: San Francisco, CA

We are building the enterprise AI layer that enables agents to perform complex, judgment-heavy work by learning and leveraging a customer’s institutional intelligence. Our platform drives significant productivity gains for Fortune 100 companies across engineering, finance, and consulting. We are seeking a Software Engineer (Member of Technical Staff) to architect and ship the core systems that make this possible.

As a Software Engineer (MTS), you will own the end-to-end development of critical, real-time features that empower our AI agents. This role blends full-stack development with strategic system design, directly impacting measurable customer outcomes.

Key Responsibilities:

Software Engineer (Early Team Member)

Location: San Francisco, CA (On-site)

We are a rapidly growing, well-funded startup building an innovative AI-powered productivity tool for professional teams. We help users capture, organize, and utilize insights from their daily conversations, making every meeting more valuable. You'll be joining a small, high-impact team of experienced engineers as employee #5 and play a crucial role in shaping our product and technical foundation.

This is an end-to-end engineering role where you will take ownership of features from conception to deployment. We're looking for a highly motivated and quality-focused individual who takes pride in their craft.

What You'll Do:

Are you passionate about gaming and excited to help others enjoy their gaming experiences? Mercier Consultancy MD is on the lookout for a Polish Speaking Gaming Support Specialist to join our vibrant remote team, with the added perk of paid relocation to the beautiful city of Sofia, Bulgaria! In this engaging role, you will be the go-to person for Polish-speaking gamers, assisting them with their inquiries and ensuring they have the best experience possible.

Key Responsibilities

• Provide enthusiastic and friendly support to Polish-speaking customers through email only.
• Assist gamers with inquiries related to their gaming experiences, game features, and account management.
• Troubleshoot and resolve technical issues efficiently, ensuring smooth gameplay.
• Document customer interactions and feedback to continually improve our support services.
• Collaborate with the gaming development teams to relay customer insights and enhance gaming experiences.
• Stay updated on the latest gaming trends and product updates to provide knowledgeable support.

Requirements

We are looking for an experienced Sales Director to lead our commercial strategy, accelerate growth, and strengthen partnerships. This role is central to driving revenue, building market presence, and ensuring exceptional performance across all sales functions.

You will lead a high-performing team, shape strategic direction, and collaborate across departments to deliver outstanding business results.

The Sales Director role exists to drive organizational growth and profitability by leading strategic account management, expanding partnerships, and ensuring exceptional commercial performance. Without this role, the business would face missed revenue opportunities, weaker market presence, underdeveloped partner relations, and reduced competitiveness in a rapidly evolving commercial landscape.

Position: Engagement Manager - Business Applications (regular travel required)

Department: Sales & Marketing

Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.

What is your goal?

As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain.

Leading Microsoft Partner 

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. 

HSO International 

At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.