Software Engineer (Early Team Member)

Location: San Francisco, CA (On-site)

We are a rapidly growing, well-funded startup building an innovative AI-powered productivity tool for professional teams. We help users capture, organize, and utilize insights from their daily conversations, making every meeting more valuable. You'll be joining a small, high-impact team of experienced engineers as employee #5 and play a crucial role in shaping our product and technical foundation.

This is an end-to-end engineering role where you will take ownership of features from conception to deployment. We're looking for a highly motivated and quality-focused individual who takes pride in their craft.

What You'll Do:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
• Provide detailed information about product availability, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
• Stay informed about industry trends and new product offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals with a passion for vehicles and customer service excellence. As a customer service representative, you will assist clients with their inquiries and provide information regarding automotive products and services, all while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Polish.
• Provide detailed information on vehicle features, pricing, and available options.
• Assist customers with scheduling appointments, service inquiries, and warranty information.
• Resolve any customer complaints or issues professionally and effectively.
• Document all interactions accurately in the CRM system for tracking and follow-up purposes.
• Collaborate with service departments to ensure a seamless customer experience.
• Stay informed about automotive trends and new product offerings to assist customers effectively.

Requirements

Location: NYC (SoHo)

Employment Type: Full-time

On-site: 5 days/week in-person

About the Role

Our client is at the forefront of integrating artificial intelligence into enterprise operations, reshaping how humans and machines collaborate. Their flagship products are Olympus (an AI-native analytics platform) and Athena (an artificial employee/AI agent).

As a Forward Deployed Engineer (FDE), you'll operate at the intersection of cutting-edge AI technology and real-world enterprise challenges. This role is the cornerstone of their product strategy, as you will be the first engineer to implement a new product feature in close collaboration with a single customer ("engineering at the edge"). You will gain unique insights into vital global institutions and industries.

Core Responsibilities

Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the retail industry, specifically based in Sofia. This role is ideal for individuals who are passionate about retail and enjoy helping customers find the best solutions. As a customer service representative, you will engage with clients in French, assisting them with their inquiries and ensuring an exceptional shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and services via phone, email, and live chat in French.
• Provide information on product availability, pricing, promotions, and store policies.
• Assist customers with order processing, returns, and exchanges efficiently.
• Resolve any issues or complaints promptly while maintaining a positive customer experience.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with other departments to enhance customer support and service delivery.
• Stay informed about new product launches and retail trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.

Responsibilities

• Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services.
• Provide detailed information on product features, functionality, and troubleshooting assistance.
• Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction.
• Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions.
• Collaborate with technical teams to address complex issues and enhance customer service delivery.
• Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and passionate about providing excellent customer support. As a customer service representative, you will assist clients with their IT-related inquiries and ensure they have a smooth experience while communicating in Norwegian.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and support via phone, email, and chat in Norwegian.
• Guide customers through technical troubleshooting, ensuring clear communication of solutions.
• Provide information on new technologies, software updates, and product features.
• Assist customers with account issues, service inquiries, and order processing.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to ensure prompt resolution of customer issues.
• Stay informed about industry trends and new product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and strong customer service skills. As a representative, you will assist customers with inquiries related to automotive products and services, ensuring they have a positive experience while communicating in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Portuguese.
• Provide guidance on vehicle maintenance, repairs, and available options.
• Assist customers with scheduling appointments and managing service requests.
• Resolve customer complaints and issues in a timely and effective manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with automotive technicians and service teams to ensure customer needs are met.
• Stay informed about automotive trends and new product offerings to provide relevant information to customers.

Requirements

DSI, a Dallas-based sales enablement company has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).

As the Contact Center Administrator, you will own the day-to-day operational administration of our call center platform and user management of related user applications for our sales call center team. You will be responsible for system configuration and user management based on best practices and business requirements, provide specialized expertise around products and implementation, and analyze performance metrics.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.