German Speaking IT Support Agent - Tech | Work In Greece - Paid Relocation
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Join Mercier Consultancy MD as a German Speaking IT Support Agent specializing in technology, and take advantage of our paid relocation to Greece! This role is perfect for tech-savvy individuals who enjoy assisting customers and resolving IT challenges. In this position, you will engage with our German-speaking clientele, providing top-notch support for their technical needs and ensuring a seamless experience with our products.
Key Responsibilities
- Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.
- Troubleshoot a variety of technical issues, ensuring timely and effective resolution.
- Translate technical language into customer-friendly terms to facilitate understanding.
- Maintain accurate records of customer interactions and resolutions in our support system.
- Work closely with engineering and product teams to escalate and fix complex issues.
- Keep abreast of new product features and technological advancements to better assist customers.
Requirements