Slovak Speaking Customer Service for Finance industry
Mercier Consultancy MD is excited to offer an excellent opportunity for Slovak Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about financial services and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in understanding financial products and services while communicating effectively in Slovak.
Key Responsibilities
- Manage customer inquiries related to finance products, services, and account management via phone, email, and chat in Slovak.
- Provide information on financial services, investment options, and company policies.
- Assist customers with online banking, loan applications, and payment processing.
- Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
- Document all customer interactions accurately in the CRM system for quality assurance and compliance.
- Collaborate with financial advisors and teams to provide timely and accurate information to customers.
- Stay updated on financial regulations, products, and industry trends to better assist clients.
Requirements