online communication

Latvian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a unique opportunity for Latvian Speaking Customer Service Representatives in the rapidly evolving Social Media industry. This role is perfect for individuals who are passionate about online communication and helping users maximize their social media experience. As a representative, you will provide support and guidance to users, ensuring they have a positive and engaging experience on our platforms.


Key Responsibilities

  • Assist users with inquiries related to social media accounts, features, and functionalities via phone, email, and live chat in Latvian.
  • Guidance on best practices for content creation, engagement, and utilizing platform tools effectively.
  • Resolve account issues, including login problems, account suspensions, and content violations.
  • Document customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with marketing and technical teams to provide customers with updated information and support.
  • Stay informed about the latest social media trends and platform updates to better assist users.

Requirements

Job Skills

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Dutch Speaking Customer Service For Leading Online Travel Platform

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading online travel platform. This role is perfect for enthusiastic individuals who are passionate about travel and customer service. As a representative, you will assist customers with their travel inquiries, bookings, and issues, ensuring a seamless and enjoyable experience as they plan their journeys.


Key Responsibilities

  • Handle customer inquiries related to travel bookings, itineraries, and service questions via phone, email, and live chat in Dutch.
  • Provide guidance on travel destinations, accommodation options, and special deals.
  • Assist customers with booking modifications, cancellations, and troubleshooting issues.
  • Document customer interactions accurately and efficiently in the CRM system.
  • Collaborate with internal teams to resolve customer issues and enhance service quality.
  • Stay updated on travel industry trends and promotions to provide relevant information to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For Family DNA Testing Company

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Family DNA Testing Company. If you are passionate about helping others and have an interest in genetics and family ancestry, this role is an excellent fit for you. As a customer service representative, you will assist clients with their inquiries and concerns regarding DNA testing services, providing valuable support in Dutch.


Key Responsibilities

  • Manage inbound customer inquiries about DNA testing services, procedures, and results via phone, email, and chat in Dutch.
  • Provide clear and accurate information about DNA testing processes, including sample collection, testing timelines, and interpretation of results.
  • Assist customers with order placements, account management, and any questions related to their DNA tests.
  • Resolve customer complaints and issues promptly, ensuring customer satisfaction at every interaction.
  • Document customer interactions comprehensively in our CRM system to maintain accurate records.
  • Collaborate effectively with lab and technical teams to provide customers with accurate updates and information.
  • Stay informed about product offerings, industry developments, and company policies to assist customers effectively.

Requirements

Job Skills

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Italian Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are enthusiastic about online communication and dedicated to supporting users in navigating social media platforms. As a representative, you will interact with customers in Italian, providing assistance and solutions to enhance their social media experience.


Key Responsibilities

  • Manage customer inquiries regarding account issues, platform features, and content guidelines via phone, email, and chat in Italian.
  • Assist users in troubleshooting technical problems and accessing platform resources.
  • Provide information on best practices for using social media tools effectively and safely.
  • Resolve customer complaints and concerns in a timely and empathetic manner.
  • Document interactions accurately and maintain customer records in the CRM system.
  • Collaborate with product and technical teams to enhance user experience and service delivery.
  • Stay updated on social media trends and platform changes to provide informed assistance.

Requirements

Job Skills

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Spanish Speaking Customer Service for Fashion industry - Greece

posted by: spj_bot

Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Fashion industry, tailored for our operations in Greece. This role is ideal for individuals passionate about fashion and committed to providing exceptional customer service. As a representative, you will engage with customers in Spanish, assisting them with their inquiries regarding our fashion products and ensuring a stylish shopping experience.


Key Responsibilities

  • Handle customer inquiries related to fashion products, orders, and returns via phone, email, and live chat in Spanish.
  • Provide guidance on sizing, style recommendations, and product availability.
  • Assist customers with order processing, payment issues, and shipping information.
  • Resolve customer complaints and issues promptly and effectively, ensuring a positive experience.
  • Document all customer interactions accurately to maintain comprehensive records.
  • Collaborate with the merchandising and logistics teams to enhance the customer experience.
  • Stay updated on current fashion trends and product knowledge to provide informed assistance.

Requirements

Job Skills

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