The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Imagine building your international career in Athens – surrounded by history, culture and Mediterranean lifestyle – while working for one of the world’s leading digital platforms.

On behalf of our client, a global online video-sharing and social media platform headquartered in the United States, we are looking for Icelandic-speaking Customer Care & Technical Support Specialists to join an on-site team in Athens.

This is an opportunity to support business customers and content creators in a dynamic, digital-first environment while living in one of Europe’s most vibrant capitals.

Why Athens?

Living and working in Athens means:

• Mediterranean climate with sunshine most of the year
• International and fast-growing professional community
• Affordable lifestyle compared to Northern Europe
• Rich culture, history and world-famous cuisine
• Weekend access to islands and beaches
• A modern city combining tradition and innovation

Your Role:

Are you fluent in Danish and passionate about providing exceptional customer service? Join Mercedes as a Customer Care Representative and be part of a global premium brand while living on the beautiful island of Crete.

In this role, you’ll support Mercedes customers, handling inquiries related to vehicles, services, and accounts via phone, email, and chat, ensuring a world-class customer experience.

This is a unique opportunity to combine career growth with life in one of Greece’s most stunning locations.

Your Responsibilities

• Assist Danish-speaking customers with inquiries about vehicles, services, and accounts
• Handle interactions via phone, chat, and email professionally and efficiently
• Troubleshoot customer issues and provide accurate solutions
• Maintain high standards of service quality and follow internal procedures
• Participate in paid training and onboarding before starting full production
• Work on-site in Crete and adapt to flexible shifts, including evenings and weekends

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.

Key Responsibilities

• Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.
• Collaborate with internal teams to effectively investigate and resolve customer issues.
• Document customer interactions with high accuracy and maintain comprehensive records of processes.
• Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.
• Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.
• Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.

Requirements

Join Our Team!

Are you fluent in German and looking for an exciting new opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the unique chance to work remotely while embracing the beautiful lifestyle that Greece has to offer, with paid relocation support to make your transition smooth and enjoyable.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality services quickly and efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

Join Our Team!

Are you a fluent Dutch speaker looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team.

This position not only offers the chance to provide exceptional customer service but also includes paid relocation to Greece, giving you the opportunity to embrace a vibrant new lifestyle!

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients by addressing their inquiries with professionalism and care.
• Utilize various communication channels including phone, email, and chat to assist clients effectively.
• Become proficient in our client systems to ensure high-quality service delivery.
• Work collaboratively with colleagues to guarantee prompt resolutions for customer issues.

Requirements

Join Our Team!

Are you a fluent Danish speaker looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a Danish Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role allows you to immerse yourself in a vibrant new culture while providing exceptional customer service from the comfort of your new home.

Your Role:

• Deliver outstanding customer support to Danish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Communicate effectively via phone, email, and chat to assist customers efficiently.
• Become proficient in our client systems to provide accurate and timely solutions.
• Collaborate with your team to ensure the swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Excited about the opportunity to relocate to Greece for this fantastic role!

Benefits

We're looking for Turkish speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

We're looking for Hebrew speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking Player Support Specialist for Riot Games, located in vibrant Bulgaria. This role is tailored for individuals who are passionate about gaming and eager to provide exceptional support to players. You will be responsible for addressing inquiries from Polish-speaking players, ensuring they have a seamless and enjoyable gaming experience with Riot Games.

Key Responsibilities

• Deliver outstanding player support in Polish through various channels, predominantly email and chat.
• Assist players with questions regarding account management, game features, and technical issues.
• Efficiently resolve player problems to enhance overall satisfaction and encourage player loyalty.
• Document player interactions accurately to support service enhancements and continuous improvement.
• Collaborate with other departments to maintain a high standard of player experience and communicate valuable feedback.
• Stay informed about game updates, new features, and industry trends to provide knowledgeable assistance.

Requirements