Quality Assurance Specialist - Sales & Operations (Internal)
We are seeking two Quality Assurance Specialists to join our team—one supporting the Sales team and one supporting the Operations team. In these roles, you will be instrumental in conducting quality assessments, resolving issues, and maintaining our high standards across customer-facing interactions. These positions offer a unique opportunity to make a significant impact during a critical phase of our team’s growth.
What you’ll be doing:
LawnStarter is seeking Internal Quality Assurance Specialists to support our Sales and Operations teams. In these roles, you will be responsible for monitoring and evaluating the quality of customer interactions, ensuring compliance with company policies and procedures, and driving continuous improvement in service quality.
Responsibilities:
- Conduct internal evaluations of customer and client interactions (Sales or Operations, depending on role) and provide actionable feedback to team members
- Identify trends and areas for improvement, and partner with team leads to develop and implement solutions
- Develop, document, and maintain quality assurance standards, processes, and procedures
- Collaborate with cross-functional teams to ensure consistency and alignment in service quality
- Stay up to date on industry standards and best practices in quality assurance
Requirements