Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Mercier Consultancy MD is proud to offer a rewarding opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to providing excellent customer support. As a representative, you will assist clients in navigating their banking inquiries and ensure a seamless experience in Polish.

Key Responsibilities

• Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Polish.
• Provide detailed information on banking products, policies, and procedures to customers.
• Assist customers with account management, including opening and closing accounts, as well as handling any issues they may face.
• Resolve customer complaints and queries promptly to ensure satisfaction and retention.
• Carefully document all customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay informed on banking regulations, policies, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.

Key Responsibilities

• Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
• Provide information regarding product availability, pricing, promotions, and store policies.
• Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain a positive and professional attitude while engaging with customers.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members to enhance service offerings and improve customer experience.
• Stay updated on product knowledge and retail trends to better assist customers.

Requirements

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

Role Overview: 

The Marketing & Communications Manager will oversee the development and execution of strategic initiatives in corporate branding, stakeholder engagement, internal and external communications, media monitoring, events management and corporate social responsibility. This role is integral to ensuring cohesive messaging, stakeholder satisfaction and alignment with the organization’s mission and values. 

Key Responsibilities: 

1. Marketing Strategy & Planning 

Start your new adventure with Next Job Abroad as a Danish Speaking Customer Support Agent in the vibrant iGaming industry based in Malta! This is an exciting opportunity to use your language skills in a dynamic environment while experiencing the beauty and culture of the Mediterranean. In this role, you will provide outstanding support to our Danish-speaking customers, ensuring they have a fun and engaging gaming experience.

As part of our customer support team, you will respond to inquiries, resolve issues, and offer detailed guidance regarding our gaming products. If you have a positive attitude, exceptional communication skills, and a passion for providing excellent service, we would love to hear from you. To assist you in starting this new chapter, we also provide a comprehensive relocation package!

Start your new adventure with Next Job Abroad as a Danish Speaking Customer Support Agent in the vibrant iGaming industry based in Malta! This is an exciting opportunity to use your language skills in a dynamic environment while experiencing the beauty and culture of the Mediterranean. In this role, you will provide outstanding support to our Danish-speaking customers, ensuring they have a fun and engaging gaming experience.

As part of our customer support team, you will respond to inquiries, resolve issues, and offer detailed guidance regarding our gaming products. If you have a positive attitude, exceptional communication skills, and a passion for providing excellent service, we would love to hear from you. To assist you in starting this new chapter, we also provide a comprehensive relocation package!

Job Summary

Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry.

This role is an outbound sales role, where you are proactively phoning out to new enquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.

Essential Job Duties

• Meet or exceed established Crystal Cruises Sales & Service standards.

• Identify sales opportunities and close sales over the phone.

• Building long-term relationships with luxury cruise customers.

• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.

• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.

• Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.