• Een brede rol waarin je commerciële verantwoordelijkheid combineert met leiderschap en teamontwikkeling
• Werken in zelforganiserende teams binnen een dynamische markt die continu innoveert

Als Klantteam Manager geef je leiding aan het Retail team binnen onze Managed Servicesafdeling. Jij bent de verbindende schakel tussen onze klanten en HSO Managed Services, met een duidelijke focus op commercieel succes, service excellence en teamontwikkeling. 

In deze rol ben je eindverantwoordelijk voor omzetgroei, margeoptimalisatie en klanttevredenheid bij jouw toegewezen klanten. Je bewaakt de resultaten van je team, signaleert kansen voor upselling en cross-selling en zorgt dat we voldoen aan onze SLA’s en KPI’s. Daarnaast pak je escalaties op en werk je samen met de Accountmanager en/of Salesmanager bij het onderhandelen over contracten.

Naast klanttevredenheid en financiële resultaten, draag je zorg voor de professionele groei van je teamleden. Je neemt deel aan performance cycles, stelt doelen en identificeert trainingsbehoeften om kennis en vaardigheden verder te ontwikkelen.

Operationeel management is ook een belangrijk onderdeel van jouw rol: je stuurt de dagelijkse activiteiten van het team aan, stemt klantverwachtingen af op onze interne mogelijkheden en werkt samen met andere afdelingen voor een naadloze service delivery.

Jouw reisgezelschap  

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively.

Key Responsibilities

• Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat.
• Handle customer inquiries and resolve issues efficiently, ensuring a positive experience.
• Maintain accurate records of customer interactions and update information in our CRM system diligently.
• Gather feedback from customers to identify areas for improvement and contribute to service excellence.
• Collaborate with team members to share knowledge and enhance the overall customer experience.
• Keep yourself updated on our products, services, and industry developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer Polish Speaking Customer Service positions in the beautiful setting of Greece, complete with a fully paid relocation package! This is a fantastic opportunity to develop your career while enjoying the rich culture and stunning scenery Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we are dedicated to creating a supportive and dynamic work environment. As a member of our team, you will have the opportunity to make a significant impact on customer satisfaction and service excellence.

Key Responsibilities

• Deliver exceptional support to Polish-speaking customers via phone, email, and chat, ensuring a friendly and professional demeanor in all communications.
• Assist customers in understanding our products and services by providing clear and helpful information.
• Quickly resolve customer inquiries and complaints to ensure their satisfaction and loyalty.
• Maintain accurate records of customer interactions and follow up to ensure their needs are met.
• Collaborate with colleagues and various departments to enhance service quality and efficiency.
• Stay informed about company offerings and industry trends to provide effective support.

Requirements

Join the adventure of a lifetime with Mercier Consultancy MD as a Dutch Speaking Travel Consultant! Imagine working under the sunny skies of Greece while helping travelers explore breathtaking destinations. We are looking for enthusiastic individuals who can communicate fluently in Dutch and who have a passion for creating unforgettable travel experiences.

Your Role

• Connect with Dutch-speaking clients and assist them in planning their ideal getaways through engaging conversations.
• Offer expert insights into travel packages, unique destinations, and luxurious accommodations tailored to client needs.
• Design custom travel itineraries that cater to individual preferences, ensuring every detail is just right.
• Tackle customer concerns with a positive attitude and swift solutions, emphasizing our commitment to service excellence.
• Maintain detailed records of customer interactions in our CRM system to ensure seamless follow-up.
• Keep up with travel trends and updates to provide the most relevant and exciting options to clients.

Requirements

On behalf of our client, a luxury lifestyle resort in Paphos, we’re seeking a professional and service-oriented Guest Relations / Concierge to join their team. The Guest Relations/Concierge will serve as the primary point of contact for guests seeking information, assistance, and personalized services. Your role is to deliver exceptional guest experiences by anticipating needs, offering tailored recommendations, and ensuring all requests are handled efficiently and professionally.  You represent the resort’s commitment to luxury, service excellence, and guest satisfaction.

Key Responsibilities:

Mercier Consultancy MD is seeking enthusiastic candidates for Italian Speaking Customer Service roles in the stunning country of Greece, with a fully paid relocation package! This opportunity allows you to build your career while enjoying the beautiful Greek landscapes and rich culture.

Why Choose Mercier Consultancy MD?

At Mercier Consultancy MD, we are dedicated to fostering a vibrant and supportive work environment. As a member of our team, you will make a significant impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide exceptional service to Italian-speaking customers through various channels, including phone, email, and chat, while maintaining a friendly and professional demeanor.
• Assist customers in navigating our products and services, providing accurate information and strong guidance.
• Quickly and effectively resolve customer inquiries and complaints to ensure high satisfaction levels.
• Accurately document all customer interactions and follow up to confirm their needs are met.
• Collaborate with team members and different departments to improve overall service quality.
• Stay up-to-date with our offerings and market trends to provide knowledgeable assistance.

Requirements

Join Mercier Consultancy MD and take advantage of an exciting opportunity for Danish Speaking professionals looking for an adventure in Bulgaria! We are offering fully paid relocation packages for qualified candidates who are eager to advance their careers while experiencing a new culture and lifestyle.

In this role, you will leverage your language skills to provide exceptional customer support and service to our clients, helping them navigate products and address any inquiries they may have. You will enjoy a supportive work environment that values your contributions and offers opportunities for professional growth.

Key Responsibilities

• Provide outstanding customer support in Danish through various communication channels: phone, email, and chat.
• Assist customers with inquiries regarding services, products, and account management.
• Document interactions meticulously in our CRM system to maintain accurate client records.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to drive seamless service delivery and continuous improvement.
• Participate in training programs to enhance product knowledge and service excellence.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking a Talent Acquisition Specialist to join our Talent Acquisition team in Marousi.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Join Mercier Consultancy MD for exceptional French Speaking Customer Service opportunities in the vibrant country of Bulgaria, with a fully paid relocation package! This role allows you to elevate your career while experiencing the cultural richness and beauty of Bulgaria.

Why Join Us?

At Mercier Consultancy MD, we believe in creating a supportive and engaging work environment that helps you thrive personally and professionally. As a member of our team, you will have a direct impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide friendly and efficient assistance to French-speaking customers via phone, email, and chat, ensuring clarity and professionalism in all communications.
• Assist customers in understanding our products and services, providing detailed information and guidance.
• Quickly address and resolve customer issues or complaints to maintain high levels of satisfaction.
• Accurately document customer interactions and perform follow-ups to ensure continued satisfaction.
• Collaborate with various departments to enhance customer service quality and efficiency.
• Stay informed about our product offerings and relevant market trends to provide effective support.

Requirements