Brainforce is currently recruiting a Hotel Manager for a 5* Hotel in Paphos, part of a luxury hospitality group known for its high-end resorts, stylish design, and premium guest experiences across Cyprus and Greece. The Hotel Manager will be responsible for the smooth and effective running of the hotel operation, and will report directly to the Board of Directors.

Key Responsibilities:

Mercier Consultancy MD is thrilled to present outstanding opportunities for Swedish Speaking Customer Service roles located in the breathtaking country of Greece, all accompanied by a fully paid relocation package! This is your chance to build a fulfilling career while enjoying the beauty and culture of Greece.

Why Join Us?

At Mercier Consultancy MD, we value each team member and strive to foster a collaborative and engaging work environment. As part of our team, you will significantly contribute to customer satisfaction and service excellence.

Key Responsibilities

• Provide exceptional customer service to Swedish-speaking clients through phone, email, and chat, ensuring professionalism and warmth in every interaction.
• Guide customers through our products and services, offering clear and helpful information.
• Quickly address and resolve customer inquiries and complaints, promoting high satisfaction.
• Maintain accurate records of customer exchanges and follow up to ensure their needs are met.
• Collaborate with various departments to continuously enhance service quality.
• Stay updated on our offerings and industry trends to provide relevant support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to work in Greece for a leading telecommunications company. This role is perfect for individuals who are passionate about technology, enjoy engaging with customers, and are looking for a unique experience abroad. In this position, you will assist clients in Dutch, addressing their telecommunications inquiries and providing top-notch support.

Key Responsibilities

• Handle customer inquiries about telecommunications products, services, and promotions through phone, email, and live chat in Dutch.
• Assist customers with account management, billing questions, and service configurations.
• Resolve customer complaints and technical issues efficiently, ensuring a positive experience.
• Document all interactions accurately in the CRM system for tracking and analysis.
• Collaborate with team members to stay updated on new products and ensure service excellence.
• Provide feedback to the management team to improve customer service processes and policies.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

• Een brede rol waarin je commerciële verantwoordelijkheid combineert met leiderschap en teamontwikkeling
• Werken in zelforganiserende teams binnen een dynamische markt die continu innoveert

Als Klantteam Manager geef je leiding aan het Retail team binnen onze Managed Servicesafdeling. Jij bent de verbindende schakel tussen onze klanten en HSO Managed Services, met een duidelijke focus op commercieel succes, service excellence en teamontwikkeling. 

In deze rol ben je eindverantwoordelijk voor omzetgroei, margeoptimalisatie en klanttevredenheid bij jouw toegewezen klanten. Je bewaakt de resultaten van je team, signaleert kansen voor upselling en cross-selling en zorgt dat we voldoen aan onze SLA’s en KPI’s. Daarnaast pak je escalaties op en werk je samen met de Accountmanager en/of Salesmanager bij het onderhandelen over contracten.

Naast klanttevredenheid en financiële resultaten, draag je zorg voor de professionele groei van je teamleden. Je neemt deel aan performance cycles, stelt doelen en identificeert trainingsbehoeften om kennis en vaardigheden verder te ontwikkelen.

Operationeel management is ook een belangrijk onderdeel van jouw rol: je stuurt de dagelijkse activiteiten van het team aan, stemt klantverwachtingen af op onze interne mogelijkheden en werkt samen met andere afdelingen voor een naadloze service delivery.

Jouw reisgezelschap  

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively.

Key Responsibilities

• Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat.
• Handle customer inquiries and resolve issues efficiently, ensuring a positive experience.
• Maintain accurate records of customer interactions and update information in our CRM system diligently.
• Gather feedback from customers to identify areas for improvement and contribute to service excellence.
• Collaborate with team members to share knowledge and enhance the overall customer experience.
• Keep yourself updated on our products, services, and industry developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer Polish Speaking Customer Service positions in the beautiful setting of Greece, complete with a fully paid relocation package! This is a fantastic opportunity to develop your career while enjoying the rich culture and stunning scenery Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we are dedicated to creating a supportive and dynamic work environment. As a member of our team, you will have the opportunity to make a significant impact on customer satisfaction and service excellence.

Key Responsibilities

• Deliver exceptional support to Polish-speaking customers via phone, email, and chat, ensuring a friendly and professional demeanor in all communications.
• Assist customers in understanding our products and services by providing clear and helpful information.
• Quickly resolve customer inquiries and complaints to ensure their satisfaction and loyalty.
• Maintain accurate records of customer interactions and follow up to ensure their needs are met.
• Collaborate with colleagues and various departments to enhance service quality and efficiency.
• Stay informed about company offerings and industry trends to provide effective support.

Requirements

Join the adventure of a lifetime with Mercier Consultancy MD as a Dutch Speaking Travel Consultant! Imagine working under the sunny skies of Greece while helping travelers explore breathtaking destinations. We are looking for enthusiastic individuals who can communicate fluently in Dutch and who have a passion for creating unforgettable travel experiences.

Your Role

• Connect with Dutch-speaking clients and assist them in planning their ideal getaways through engaging conversations.
• Offer expert insights into travel packages, unique destinations, and luxurious accommodations tailored to client needs.
• Design custom travel itineraries that cater to individual preferences, ensuring every detail is just right.
• Tackle customer concerns with a positive attitude and swift solutions, emphasizing our commitment to service excellence.
• Maintain detailed records of customer interactions in our CRM system to ensure seamless follow-up.
• Keep up with travel trends and updates to provide the most relevant and exciting options to clients.

Requirements

On behalf of our client, a luxury lifestyle resort in Paphos, we’re seeking a professional and service-oriented Guest Relations / Concierge to join their team. The Guest Relations/Concierge will serve as the primary point of contact for guests seeking information, assistance, and personalized services. Your role is to deliver exceptional guest experiences by anticipating needs, offering tailored recommendations, and ensuring all requests are handled efficiently and professionally.  You represent the resort’s commitment to luxury, service excellence, and guest satisfaction.

Key Responsibilities:

Mercier Consultancy MD is seeking enthusiastic candidates for Italian Speaking Customer Service roles in the stunning country of Greece, with a fully paid relocation package! This opportunity allows you to build your career while enjoying the beautiful Greek landscapes and rich culture.

Why Choose Mercier Consultancy MD?

At Mercier Consultancy MD, we are dedicated to fostering a vibrant and supportive work environment. As a member of our team, you will make a significant impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide exceptional service to Italian-speaking customers through various channels, including phone, email, and chat, while maintaining a friendly and professional demeanor.
• Assist customers in navigating our products and services, providing accurate information and strong guidance.
• Quickly and effectively resolve customer inquiries and complaints to ensure high satisfaction levels.
• Accurately document all customer interactions and follow up to confirm their needs are met.
• Collaborate with team members and different departments to improve overall service quality.
• Stay up-to-date with our offerings and market trends to provide knowledgeable assistance.

Requirements