Excelya: Your Future Starts Here

At Excelya, we pride ourselves on being a leading mid-size Contract Research Organization (CRO) with over 900 passionate professionals dedicated to improving healthcare. Our core values of Audacity, Care, and Energy guide our actions and decisions as we work collaboratively to drive innovation in clinical research.

Position Overview:

We are currently looking for a knowledgeable and detail-oriented Quality Assurance Expert specializing in Computerized Systems (CS/QRM) to join our dynamic quality assurance team. In this role, you will be instrumental in ensuring the compliance, quality, and effectiveness of our computerized systems and the associated quality risk management processes.

Main Responsibilities:

Join Our Team!

Are you fluent in Italian and ready to explore a dynamic career opportunity? Mercier Consultancy MD is looking for a dedicated and motivated Italian Speaking Customer Representative to join our team.

This position comes with the amazing benefit of paid relocation to Greece, allowing you to experience a vibrant culture while furthering your career in customer service.

Your Role:

• Provide exceptional support to Italian-speaking clients, ensuring inquiries are resolved efficiently and professionally.
• Communicate via various channels, including phone, email, and chat.
• Become well-versed in our client systems to deliver high-quality service.
• Work collaboratively with your team to ensure the prompt resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills along with a customer-focused attitude.
• Motivated to learn and adapt to new technologies and tools for effective remote work.
• Self-starter with a proactive approach to problem-solving.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for a flexible remote opportunity in a beautiful location? At Mercier Consultancy MD, we are excited to recruit a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work remotely from Greece, where you can enjoy a vibrant lifestyle while bringing your skills in customer service to our esteemed clients.

Your Role:

• Provide exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and expertise.
• Engage with clients through various communication channels, including phone, email, and chat.
• Become familiar with our client systems to deliver high-quality service effectively.
• Work collaboratively with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies for a remote work environment.
• Self-motivated, proactive, and able to thrive in a fast-paced scenario.
• Ability to work independently while being part of a remote team.

Benefits

Are you ready to take your career to the next level? Working with our client, Total Resourcing Ltd is excited to announce exciting opportunities at Kozloduy Nuclear Power Plant - New Build EAD. We are searching for talented and motivated professionals to join the team and contribute to the future of energy in Bulgaria.

This is your chance to be part of a groundbreaking project that promises innovation and excellence in the nuclear sector. Join our client in shaping the energy landscape while working with a team of experts dedicated to sustainable and safe energy solutions.

Why Join ?

• Be at the forefront of nuclear energy development in Bulgaria.
• Collaborate with leading industry professionals committed to best practices and safety standards.
• Enjoy a dynamic work environment that fosters learning, growth, and innovation.
• Contribute to exciting projects that make a real difference in the energy sector.

Requirements

Who We're Looking For:

Join Our Team!

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative.

This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team.

Your Role:

• Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate efficiently through various channels, including phone, email, and chat.
• Become proficient in our client systems to ensure high-quality service delivery.
• Work collaboratively with team members to achieve timely resolution of customer issues.

Requirements

• Fluency in Spanish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies and remote work tools.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this incredible opportunity!

Benefits

Join Mercier Consultancy MD as a Danish Speaking Solutions Consultant in Sofia, Bulgaria, where we provide fully paid relocation for the right candidate! This exciting opportunity invites you to engage with clients, understand their unique challenges, and help them achieve business success through tailored solutions. If you are passionate about technology, problem-solving, and delivering exceptional client service, we want to hear from you!

Key Responsibilities

• Conduct deep consultations with clients to identify their specific needs and objectives.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor by providing insightful recommendations and strategies based on industry best practices.
• Work collaboratively with internal teams to ensure the successful implementation of solutions and maintain ongoing client support.
• Provide training sessions to clients, ensuring they maximize the value of our products and services.
• Stay informed about market trends and emerging technologies to offer relevant insights during client engagements.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Bulgaria and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

·       Performs local literature search/review or quality control on results, maintain local journal/conference lists

·       handles case reports, complaints, queries (from collection to reporting to Client/Authorities)

·       Prepares/reviews aggregate reports (e.g. PSURs/PBRERs)

·       Prepares Risk Management Plans

·       Assists in handling/monitoring additional risk minimisation activities

·       Maintenance of the PV System

·       Participate in/conduct trainings

·       Participate in audits/inspections

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Experience Agent, providing the flexibility to work remotely from Greece! We are looking for driven individuals who are committed to delivering exceptional customer service and enhancing the experience of our Swedish-speaking clients. As a vital part of our customer service team, you will be responsible for addressing inquiries and ensuring a supportive and informative interaction.

Key Responsibilities

• Offer outstanding customer support in Swedish through various communication channels, including phone, email, and chat.
• Effectively manage customer queries and issues, ensuring prompt and accurate resolutions.
• Document customer interactions and maintain up-to-date records in our CRM system.
• Collect and relay customer feedback to contribute to continuous improvement of our services.
• Work collaboratively with team members to share customer insights and enhance service offerings.
• Stay knowledgeable about our products, promotions, and best practices in customer service.

Requirements

Mercier Consultancy MD is pleased to offer an outstanding opportunity for a Polish Speaking Customer Service Agent in Sofia, with a fully paid relocation package! This position allows you to immerse yourself in a dynamic work environment while providing excellent support for Polish-speaking clients within a respected global organization.

Responsibilities

• Assist Polish-speaking customers through multiple channels, such as phone, email, and chat, answering inquiries and providing product information.
• Troubleshoot and resolve customer issues efficiently, focusing on ensuring a high level of satisfaction.
• Maintain accurate records of interactions in the CRM system, ensuring detailed documentation of customer feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on company products and services to provide informed and helpful support.
• Promote the company’s values and maintain a positive brand image through effective communication.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Content Moderator to join our dynamic team in Sofia, Bulgaria! In this role, you will play a key role in maintaining the integrity of our online community by reviewing and moderating user-generated content in Polish. This position offers the chance to work in a vibrant cultural environment, contributing to a safer and more engaging online experience for our users.

Key Responsibilities

• Moderate and assess user-generated content in Polish to ensure compliance with community standards.
• Classify and evaluate content based on established moderation policies and guidelines.
• Identify and report instances of inappropriate content or policy violations to the appropriate teams.
• Provide insights on content trends and user engagement to enhance moderation strategies.
• Work collaboratively with team members to improve moderation processes and practices.
• Stay updated on company policies concerning content moderation and community engagement.

Requirements