Mercier Consultancy MD is thrilled to introduce an exciting opportunity for a German Speaking Customer Support Representative specializing in Telecommunications & Connectivity. In this role, you will provide exceptional support to our German-speaking clients, assisting them with their telecommunications inquiries and ensuring they receive the best possible service.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat regarding telecommunications and connectivity services.
• Respond to inquiries related to products, services, accounts, and technical issues with accuracy and professionalism.
• Effectively resolve customer complaints and issues to foster customer satisfaction and loyalty.
• Document all customer interactions in our CRM system to track communications and identify areas for improvement.
• Collaborate with technical teams to provide effective solutions to customer needs.
• Stay updated on telecommunications trends and company product offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Customer Support Representative specializing in Social Media and Digital Platforms. This role is perfect for individuals who are passionate about providing outstanding customer service in the digital space while engaging with clients across various social media channels.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through social media platforms, email, and chat.
• Respond to inquiries and feedback regarding products and services in a timely and professional manner.
• Manage customer interactions across multiple digital platforms ensuring a consistent and positive customer experience.
• Resolve customer issues and complaints effectively, fostering customer loyalty and satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate service improvements.
• Collaborate with marketing and product teams to ensure customers receive accurate information and support.
• Stay updated on digital trends and best practices in customer support and social media engagement.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
• Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
• Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
• Document customer interactions, ensuring accurate records are maintained in our CRM system.
• Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
• Educate customers on product features, benefits, and usage to promote informed purchasing decisions.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.

Responsibilities

• Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
• Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
• Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
• Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
• Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

Join the dynamic team at Mercier Consultancy MD as we seek Finnish Speaking professionals for exciting job opportunities in Sofia, Bulgaria! This role comes with a fully paid relocation package, enabling you to experience a vibrant new culture while advancing your career. As part of our team, you will utilize your language skills and contribute to various projects that cater to the Finnish-speaking market.

Key Responsibilities

• Provide support and assistance in Finnish to customers and clients through various communication channels.
• Contribute to projects that require Finnish language proficiency, including customer service, sales, and marketing tasks.
• Collaborate with team members to enhance service delivery and ensure client satisfaction.
• Maintain accurate documentation and records for all client interactions.
• Engage in training sessions to improve skills and knowledge about products and services.

Requirements

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Do you thrive on finding simple and elegant solutions to complex problems using data and technology? Are you curious about the intersection of indirect consumer lending, capital markets and fintechs, and excited to join a team that tackles big challenges head-on?

If this sounds like you and you are ready to take your strategic thinking, advanced analytics skills, and knack for digging into the details to the next level while leaving your mark on a rapidly growing organization, we want to talk to you!

ADAPTIT is a specialized ICT Group delivering high-quality services, innovative solutions, and premium support to organizations across telecom, finance, utilities, transport, retail, and enterprise sectors. Guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike.

As a Project Coordinator (FTTH B' Phase), you will support the successful delivery of Fiber To The Home (FTTH) projects by coordinating various project tasks, liaising with teams, and ensuring that all activities are executed in line with project timelines and contractual obligations. Your organizational skills will be pivotal in keeping the project on track, maintaining communication between stakeholders, and facilitating the overall workflow.

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent at our office in Portugal. In this role, you will be a vital member of our customer service team, dedicated to providing exceptional support to our Dutch-speaking clients while enjoying the vibrant culture and lifestyle of Portugal.

Responsibilities

• Manage customer inquiries via phone, email, and chat, ensuring prompt and professional assistance for Dutch-speaking customers.
• Share product information and guide clients through their questions related to services and accounts.
• Tackle customer complaints and resolve issues effectively, aiming for complete customer satisfaction.
• Accurately document customer interactions in our CRM system for analysis and continuous improvement.
• Collaborate with team members to enhance the overall customer experience and develop best practices.
• Stay updated on product offerings and company policies to provide accurate and relevant information to customers.

Requirements