Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML Transaction Monitoring & EDD Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Infrastructure & Platform Engineer Job Posting

Location: New York, San Francisco (Office)

Compensation: $185K - $400K

Our client is a rapidly growing technology company operating at the forefront of the high-stakes crypto derivatives sector, a market with annualized revenues in the tens of billions. Their platform is one of the fastest-growing crypto derivatives exchanges, capturing a significant and expanding share of the global market. They are building the next essential feature in this space: Multi-Asset Margin, which will allow users to post various forms of collateral directly on-chain, eliminating the need to liquidate assets into USDC before trading. Their infrastructure is designed to bring multiple trading venues and expanded financial utility directly to the user.

You will join their Infrastructure & Platform team to design, deploy, and operate the core components of their scalable, high-performance systems. You will focus on compute, storage, and networking while working closely with the product team to deliver exceptional speed and reliability in demanding, real-time environments.

What You'll Do:

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring for one of our partners who are building a tech-enabled supply chain platform that empowers retailers and brands to launch 20–60 minute delivery services within days. The solutions include:

• ML-based SaaS: Demand forecasting, inventory placement, and white-label customer apps.
• Shared Infrastructure: Dark stores and middle-mile logistics.
• Customer Access: Last-mile delivery and marketing ambassadors.

Position Overview

We are seeking a Senior Lead Engineer to join our team. You will lead 1–2 junior full-stack engineers while remaining hands-on with development. Your role will include driving integrations, implementing and customizing systems, and co-defining technical architecture and roadmaps with the CTO. Lead and mentor junior full-stack engineers while being hands-on in development.

Junior Data Analyst (Product Focus)

Location: London, New York City (Office)

Compensation: $175K - $225K + Tokens/Equity

We are seeking a motivated Junior Data Analyst who is eager to learn, grow, and make a significant impact in a fast-paced environment at the intersection of consumer technology and next-generation finance. In this role, you will play a crucial part in supporting data initiatives across our product, helping various teams make informed decisions through clear analysis, reporting, and insight generation.

You will work closely with senior data staff while gradually taking on more ownership as you develop your skills in a supportive, high-autonomy environment.

As a Junior Data Analyst, you will support critical data initiatives, translating raw data into actionable insights that directly influence product strategy and user experience. You will be instrumental in tracking key performance indicators (KPIs) and uncovering opportunities for growth and optimization.

AI Agent Engineer (Remote)

A rapidly scaling leader in the telehealth and AI space is seeking an AI Agent Engineer to join their remote team. We are committed to leveraging technology to improve access to essential services and are looking for a hybrid problem-solver to drive our next phase of AI-driven workflow transformation.

This full-time, remote (US-based) role is critical for expanding agentic workflows that reduce manual effort and improve service accessibility. You will be instrumental in the end-to-end lifecycle of our AI agents, from initial discovery to operational management and continuous improvement.

We are looking for a unique combination of skills:

• The Investigator: Dive deep with stakeholders (end-users and executives) to map existing workflows, identify pain points, and translate messy processes into precise agent tasks, policies, and success metrics.
• The Sprinter: Rapidly develop and deploy agents using a low-code AI agent orchestration environment. You'll manage a roster of 15+ agents, driving their continual improvement and measurable impact.
• The Technician: Traverse internal APIs and self-serve to build and refine internal API action endpoints, safely integrating agents into our technical ecosystem.

Analytics Engineer

Full-time | On-site

Location: New York

We are a technology company leveraging AI and data to solve complex operational challenges in a life sciences context. We are seeking a highly motivated Analytics Engineer to build the robust data foundation that powers our operations, client reporting, and strategic growth. This is a high-autonomy, high-impact role essential for driving better, faster decisions across the entire organization.

As an Analytics Engineer, you will be the owner of our core data assets and practices. You will ensure data is clean, consistent, and readily available as a source of truth for all internal and external stakeholders, from product to leadership to key clients.

Key Responsibilities:

Software Engineer (Backend/AI)

Location: San Francisco, CA (100% On-site)

Employment Type: Full-time

Salary Range: $140K - $300K

We are a rapidly growing, well-funded AI company (backed by world-class investors like A16z, Benchmark, and First Round Capital) focused on solving a critical bottleneck for modern AI teams: ingesting complex, real-world enterprise data (like PDFs and spreadsheets) with state-of-the-art accuracy. We have achieved 7x YOY revenue growth, working with hundreds of clients from leading AI startups to large enterprises. We are seeking an exceptional Backend/AI Engineer to build the core platform.

As a Backend/AI Engineer, you will work on our core API, which powers document parsing for hundreds of companies globally. This role requires high agency, a strong bar for quality, and a hands-on approach to the full development lifecycle, from ideation to production.

Core Work Will Include:

Senior Data/AI/ML Software Engineer

Location: Remote (US Only) or Hybrid (San Francisco Bay Area)

Employment Type: Full-time

Salary Range: $150K - $300K (Varies by level and location)

We are building a cutting-edge Clinical Data Intelligence platform that automates complex, low-level cognitive tasks involving clinical data and knowledge. We are seeking a highly experienced Senior Data/AI/ML Software Engineer to design, implement, and improve the core components of our system, leveraging advanced AI/ML/NLP techniques to dramatically increase efficiency in healthcare.

This role requires expertise across software engineering, AI/ML, and data engineering, with a focus on building data-intensive systems that empower clinicians and improve healthcare operations.

What You'll Do:

Frontend Deployed Engineer - API Tools & Developer Experience

Location: On site - Williamsburg, Brooklyn

Compensation: $170,000 – $230,000

We are a rapidly scaling software company, backed by top investors, enabling businesses to offer "Stripe-level" SDKs (client libraries) and documentation for their REST APIs. Our platform tackles the core pain points of APIs—untyped, unstandardized, and out-of-sync—by leveraging technology inspired by internal tooling at major tech firms. We are looking for an ambitious Frontend Deployed Engineer to help us scale from $1M to $10M ARR.

This is a high-impact, hands-on role at the intersection of engineering and customer success, ideal for engineers with entrepreneurial goals. You will work directly with CTOs, VPs of Engineering, and developers at fast-growing tech companies to solve their highest-priority problems, influence our product roadmap, and drive adoption.

What You’ll Do:

Senior Backend Engineer - High-Volume Fintech & Payments Platform

Location: Remote - Based in LATAM / EST /Europe

Compensation: $130K - $180K

We are a technology company building the next generation of money and financial products. We are seeking a Senior Backend Engineer to design and build the core backend systems that power our fintech and payments platform. This role requires deep technical expertise in high-scale transaction systems and strong product awareness to deliver reliable, secure, and impactful solutions.

You will be responsible for the full lifecycle of our backend services, focusing on architecting, building, and operating systems that handle high-volume financial transactions securely and reliably. You will act as a technical leader, driving feature delivery and raising the engineering bar across the team while ensuring our systems align with business priorities.

Key Responsibilities: