Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

AHOY is in search of a detail-oriented KYC Compliance Analyst to enhance our compliance team. In this essential role, you will be responsible for conducting thorough Know Your Customer (KYC) processes to ensure compliance with regulatory standards and mitigate risks associated with customer onboarding. Your expertise will be critical in analyzing customer information and ensuring robust due diligence practices are followed.

Key Responsibilities:

• Perform comprehensive KYC reviews of customer accounts, including risk assessments and enhanced due diligence for high-risk customers.
• Collect, verify, and document customer identification and other relevant data according to established policies and regulatory requirements.
• Monitor and analyze customer transactions and behaviors to identify potential risks or suspicious activity.
• Assist in the implementation of KYC policies and procedures to improve compliance practices.
• Collaborate with internal teams to resolve KYC-related issues and facilitate the onboarding process for new customers.
• Stay current with changes in KYC regulations and compliance best practices.
• Prepare and maintain accurate records of KYC assessments and ensure timely reporting to management.

Requirements

Who Should Apply?

We are looking for candidates who possess the following qualifications:

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What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs;
• Identify suspicious activity, patterns, and anomalies;
• Collaborate with internal teams on investigations and risk assessments;
• Stay current on crypto compliance trends and regulations;
• Maintain clear records and reports to meet audit standards;
• Conduct EDD on high-risk clients and transactions;
• Ensure accuracy and compliance in due diligence reviews;
• Become a product expert and constantly grow.

What you need to succeed in this role:

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Software Engineer – ITDR (Ruby/Rails) in the United States.

This is an opportunity to join a cutting-edge cybersecurity product team dedicated to defending users through identity-based threat detection. As a Software Engineer, you’ll work across the stack to design, build, and optimize tools that analyze login behavior, detect suspicious activity, and stop hackers before damage is done. You’ll collaborate closely with engineers, security experts, and product teams to create scalable, intelligent solutions that respond to real-world threats. This role demands curiosity, technical excellence, and a problem-solving mindset to innovate in a fast-moving security landscape.

Accountabilities: