needs based

Change Implementation SME

posted by: spj_bot

Gritter Franconca is looking for a Change Implementation SME that will provide expert organizational change management and implementation support for the design, launch, management, evaluation, and scaling of anElevated Risk Care Management (ERCM) Pilot focused on improving the coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Change Implementation SME will support the Veterans Health Administration (VHA) in planning and executing organizational change associated with the ERCM model. The SME will assess organizational readiness, stakeholder impacts, workflow changes, implementation risks, and adoption barriers, and will develop practical strategies to support successful implementation across pilot sites and future national expansion.

The Change Implementation SME will work closely with Government program leads, clinical and operational stakeholders, pilot-site leadership, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other stakeholders throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases of the pilot.

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AT&T Contact Center Trainer

posted by: spj_bot

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

  • Full-time, Monday – Friday 9am – 5pm

About DSI

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AT&T Contact Center Trainer

posted by: spj_bot

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

  • This is an in-office position that will report to our Richardson, Texas
  • Full-time, Monday – Friday 9am – 5pm

About DSI

Job Skills

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AT&T Contact Center Trainer

posted by: spj_bot

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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Office Coordinator

posted by: spj_bot

ADAPTIT S.A. is a specialized ICT Group delivering high-quality services, innovative solutions, and premium support to organizations across telecom, finance, utilities, transport, retail, and enterprise sectors. Guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.  

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike. 

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