Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Dutch Speaking Inbound Sales & Administration Representatives. This remote position can be performed from the beautiful locations of Greece or Bulgaria, allowing you to work from anywhere while still being part of our vibrant team. If you have a passion for sales and administration and are eager to help customers find the perfect solutions, we want to hear from you!

Key Responsibilities

• Handle inbound sales inquiries from customers, providing them with product information and assistance in Dutch.
• Process customer orders and manage sales documentation and administration efficiently.
• Collaborate with other teams to ensure seamless processing of customer requests and inquiries.
• Maintain accurate records of sales transactions and customer interactions in the CRM system.
• Support customers throughout their purchasing journey, ensuring a smooth and positive experience.
• Identify opportunities for upselling and cross-selling to meet customer needs and drive sales growth.
• Stay informed about product offerings, services, and market trends to provide excellent service.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the Real Estate industry. If you are passionate about helping others and have a keen interest in real estate, this position is an excellent fit for you. As a member of our team, you will assist clients with their inquiries, providing guidance and support in navigating the real estate market.

Key Responsibilities

• Handle customer inquiries related to real estate services, property listings, and market trends via phone, email, and chat in Estonian.
• Provide clients with detailed information about properties, including features, pricing, and availability.
• Assist customers with the purchasing and leasing processes, answering questions and facilitating communication.
• Document all customer interactions accurately in our CRM system, ensuring follow-up as needed.
• Collaborate closely with real estate agents and brokers to address client needs and concerns effectively.
• Stay updated on local real estate trends and industry developments to provide informed advice.

Requirements

Mercier Consultancy MD is excited to offer a new opportunity for Estonian Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their automotive inquiries and ensure they receive the highest level of service in Estonian.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Estonian.
• Provide information on vehicle features, specifications, and pricing, as well as assist customers with their purchasing decisions.
• Assist customers with scheduling service appointments and addressing any service-related inquiries.
• Resolve customer complaints and issues in a timely and effective manner, ensuring satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with service departments to provide customers with accurate and up-to-date information.
• Stay informed about industry trends, automotive products, and company offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about cars and dedicated to providing exceptional customer support. As a representative, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive prompt and accurate information in Norwegian.

Key Responsibilities

• Manage customer inquiries about automotive services, vehicle features, and maintenance via phone, email, and chat in Norwegian.
• Provide expert guidance on product specifications, purchasing options, and financing plans.
• Assist customers with troubleshooting issues related to their vehicles and coordinate with technical teams for resolution.
• Document all customer interactions clearly and maintain accurate records in our CRM system.
• Collaborate with sales and service teams to improve customer experiences and product knowledge.
• Stay updated on automotive trends and new product releases to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Online Fashion and Beauty Retailer. If you are passionate about fashion and beauty, and enjoy providing top-notch customer service, this role is made for you! You will play a vital role in assisting customers with their inquiries and needs while promoting a positive shopping experience in Dutch.

Key Responsibilities

• Manage customer inquiries regarding fashion and beauty products, orders, shipping, and returns through phone, email, and live chat in Dutch.
• Provide detailed information about product availability, sizes, and styles to assist customers in their purchasing decisions.
• Handle order processing, address any changes or cancellations, and manage customer feedback.
• Resolve issues and complaints promptly, ensuring customer satisfaction and loyalty.
• Keep track of customer interactions and maintain accurate records in our CRM system for future reference.
• Collaborate with logistics and marketing teams to enhance the overall customer experience.
• Stay informed about the latest fashion trends and product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for a renowned Swiss Buy Now, Pay Later provider. This exciting role allows you to engage with customers and assist them in understanding financial solutions that enhance their purchasing experience. As a vital member of our support team, you will deliver exceptional service to Dutch-speaking clients from the comfort of your home.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to buy now, pay later services.
• Provide clear explanations of payment options and help customers navigate their accounts and transactions.
• Address customer complaints and resolve issues in a timely and professional manner.
• Document interactions accurately in our CRM system to ensure proper follow-up and service quality.
• Collaborate with team members and other departments to improve customer service processes and outcomes.
• Stay updated on product knowledge, promotions, and financial solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food, hospitality, and providing outstanding customer service, this role is for you. You will assist customers by addressing their inquiries and enhancing their dining and purchasing experiences, all while communicating effectively in Finnish.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, services, and promotions via phone, email, and live chat in Finnish.
• Provide information on menu items, nutrition, ingredients, and preparation methods.
• Assist customers with order placements, modifications, and inquiries regarding delivery or service.
• Address and resolve customer complaints and issues promptly and courteously.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with kitchen and service teams to ensure a seamless customer experience.
• Stay informed on food and beverage trends to deliver relevant and engaging customer interactions.

Requirements

Union Maritime Limited has experienced exceptional growth over the last five years, and as part of this expansion, we recognise the need to strengthen our global commercial presence.

We are excited to introduce a new and highly impactful role: Commercial Analytics Associate. Based in our London office, this position offers an outstanding opportunity for a motivated and ambitious individual to make a significant contribution to our dynamic and rapidly expanding Commercial team. 

Role Summary

Based in our London office, this position offers an outstanding opportunity for a motivated and ambitious individual to make a significant contribution to our dynamic and rapidly expanding team.

This role offers hands-on experience in the fast-paced world of international shipping and maritime investments, enabling you to make direct contributions to Union Maritime's continued growth and success.

A primary focus will be on the EU Emissions Trading System (EU ETS), FuelEU Maritime, and the IMO Greenhouse Gas Fuel Intensity (IMO GFI), requiring the ability to translate complex legislative text into precise, actionable analytical tools.​ 

Key Responsibilities

Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Real Estate industry. If you are a motivated individual who enjoys assisting clients in navigating real estate inquiries and transactions, this position is perfect for you. You will play a key role in helping customers find their ideal properties while providing top-notch service in Spanish.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property details, and transactions via phone, email, and live chat in Spanish.
• Provide information on market trends, pricing, and the purchasing or renting process.
• Assist clients with scheduling property viewings and understanding loan options.
• Resolve issues or concerns promptly, ensuring customer satisfaction throughout their real estate journey.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with real estate agents and teams to facilitate a seamless customer experience.
• Stay updated on industry developments and changes in real estate regulations.

Requirements

Mercier Consultancy MD is excited to announce a position for Nordic Speaking Customer Service Representatives in the Manufacturing industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and have a keen interest in the manufacturing sector. As a representative, you will assist customers in navigating their inquiries and ensuring they receive the best possible support in their native language.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in Nordic languages (Swedish, Norwegian, Danish, or Finnish).
• Provide detailed product information, pricing, and specifications to assist customers in their purchasing decisions.
• Support customers with order processing, tracking, and issues related to delivery.
• Document all customer interactions accurately to maintain up-to-date records in the CRM system.
• Collaborate with sales and production teams to resolve customer issues efficiently.
• Stay informed about industry trends and product developments to better assist customers.

Requirements